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Zeigler GMC of Holland - Service Center

Holland, MI

4.8
355 Reviews

355 Reviews of Zeigler GMC of Holland - Service Center

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June 09, 2023

Love the service and the promptness. Employees are extremely nice! Definitely will go back for service. More

by cheryl6473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2023 -

Zeigler GMC of Holland responded

HI! Thanks for highlighting our extremely nice staff who helped make this such a great experience! We appreciate the opportunity to earn your business. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
June 02, 2023

Always friendly and knowledgeable, makes me feel welcome. Always quick to complete the work and always offer a ride to and from dealership. More

by bwag58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2023 -

Zeigler GMC of Holland responded

HI! Thank you for visiting Elhart Hyundai, we appreciate your business and the time you took to write this review! We are happy to have been able to really help you out. Tyler and Rod are valuable members of the team, thank you for recognizing them. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
May 30, 2023

Mobil 1 oil was requested both when making appointment and dropping truck off. Mobil 1 was not used. More

by RCDUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

Zeigler GMC of Holland responded

HI! Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had a 3-star experience at our dealership. I will be sure to share your comments with our Service Director, Frank Siebart to let him know. Thank you for bringing this matter to our attention. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
May 29, 2023

Very friendly and accurate info. Was told exactly what was needed and the cost. I give them one of the best ratings. More

by microserv9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bammann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Zeigler GMC of Holland responded

HI! Thanks for highlighting our friendly staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Service, jan@elhart.com

Helpful
May 09, 2023

They Took care of the problem in a rather quick fashion, and no further issues since fixing it. More

by ALBRECHTSARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2023 -

Zeigler GMC of Holland responded

HI! Thank you for taking the time to let us know how we did. We appreciate the opportunity to earn your business. We strive for 100% completely satisfied customers. Please let us know what we can do to earn a 5-star rating. We're always willing to learn and grow to create a better customer service experience. My email address is: jan@elhart.com Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
April 27, 2023

Tyler always does a great job of making us feel that we are important and does a great job keeping us up to date on our services. More

by bwag58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hiemstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2023 -

Zeigler GMC of Holland responded

Hi bwag58, Our top priority continues to be providing our customers with the best service possible. It's wonderful to know your recent experience also reflected this. Thank you so much for recognizing Tyler; he is a wonderful member of the team. Once again, thank you for leaving this review. We appreciate the opportunity to earn your business and look forward to servicing you in the future. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
April 20, 2023

They were very nice and they chased the problem with our vehicle until they found what was wrong. They went above & beyond to make sure we were satisfied More

by RANDYANDDEB
Recommend Dealer
Yes
Employees Worked With
Tyler & John
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Apr 20, 2023 -

Zeigler GMC of Holland responded

HI Randy and Deb! Thank you for taking the time to provide us with this excellent review! We are always thrilled to hear from our happy customers. We strive for friendly and efficient service in all that we do, and we are pleased to learn you were able to experience that first-hand. We sincerely value your business and look forward to your next visit! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
April 20, 2023

Very friendly and explained everything they were doing Will definitely come back Very good visit More

by PACREFAN@COMCAST.NET
Recommend Dealer
Yes
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Apr 20, 2023 -

Zeigler GMC of Holland responded

HI! Thanks for highlighting our friendly staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
April 15, 2023

Quick service with a smile. My car is an older classic. The service dept knew what to do. More

by LHECKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becca Bammann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Zeigler GMC of Holland responded

HI! We appreciate your 5-star rating and happy you enjoyed our dealership. I will be sure to share your rating with our team. We sincerely value your business and look forward to your next visit! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Helpful
April 13, 2023

Only thing that I thought could improve was to let me know estimated completion time. Had to inquire later in the day. Once I asked everything went according to plan. Very helpful More

by mmulder@qrmllc.com
Recommend Dealer
Yes
Employees Worked With
Rod.
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Apr 14, 2023 -

Zeigler GMC of Holland responded

HI! Thank you for taking the time to let us know how we did. We appreciate the opportunity to earn your business. I will be sure to share your 4-star rating with our Service Manager and team. Have a great day! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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