Zeigler Hyundai of Racine

Great price/people - but fees piled up. We live an hour away from this dealership but had been looking around for an inexpensive lower mileage manual transmission vehicle. We found one on Ca We live an hour away from this dealership but had been looking around for an inexpensive lower mileage manual transmission vehicle. We found one on Cargurus from Racine Hyundai and so we set up an appointment to drive down to see it. Everyone we dealt with was friendly and overall very helpful. The vehicle was decent - drove well and in okay condition based on the year. One thing we noticed is that they didn't post any side shots of the car on advertisement/cargurus page. We saw why when we finally inspected the vehicle - it had some heavy rust spots just behind both front wheels and a small dent on the passenger side. Also the ads list an inflated "original/retail" price not really even close to anything KBB or Edmunds would list and then they have a "discounted" almost in half or more price so you think you are getting a great deal. While the discounted price is competitive and fair once you see the fees you realize what they are doing. Normally, I am accustomed to at least the tax, title, license fees of an additional $175-200 depending on the price of the vehicle but even though we came in for a car listed as $2995 they weren't going to let us leave for nearly $1000 more than that. Definitely, not in our budget. We were ultimately able to get them to come down to a more manageable $3600. While they do list the $299 service fee there seems to be some other $299 fee that I never really completely understood. It would probably be best if they could somehow communicate how much the out the door cost is going to be so folks knew what they were going to be working with. I honestly felt bad for the salesman who I felt was having to make excuses for the ownerships tacking on of fees. He never spoke badly about the dealership/owner but with the price of the car we were getting tacking on another $750-1000 is substantial and hard to explain in the end. So far we are pleased with the purchase and hope this will be a vehicle that fits our needs well in the long run. More

They went beyond normal for a greater experience We dealt with 4 dealers. They got us the new car we wanted in the color we wanted. Gave us a great deal and explained the operation, new technology We dealt with 4 dealers. They got us the new car we wanted in the color we wanted. Gave us a great deal and explained the operation, new technology and safety features in a way we could understand. Highly recommend them. More

Huge scam. DO NOT BUY FROM THIS DEALERSHIP Adrian and Andrew are the two biggest liars. They sold me a car and charged me all kings of extra dealership fees on a used car on top of the sale pr Adrian and Andrew are the two biggest liars. They sold me a car and charged me all kings of extra dealership fees on a used car on top of the sale price. I contacted the dealership multiple times to cancel my Multi-Shield policy in the last 30 days. I was originally told the policy will be cancelled and the $700 would be refunded back to my loan. I called the Leander and they confirmed with me 2 weeks later they have not received any refunds. I called the dealership to follow up with the finance manager Andrew he said he needs me to drive the vehicle to the dealership in order for him to further assist. I asked to speak to the office manager Adrian and I was put on hold for over 30 minutes and the office manager hung up the phone 3 times without calling me back. I was told by IAS I can cancel the policy by filling out the cancellation form however the dealership will not send me the form. Andrew told he he can not mail me the form because "I needs pen ink on the paper" and via email this will not happen. I live out of state and I can not conveniently stop by at the dealership. DO NOT TRUST THIS PLACE. They will SCAM you. I hope this helps everyone reading this. More

GREAT PLACE TO DO WITH We appreciate the low pressure sales pitch and the honesty over the product, e.g., if there was something the salesperson thought was not great about We appreciate the low pressure sales pitch and the honesty over the product, e.g., if there was something the salesperson thought was not great about the car, it was mentioned. Whatever questions we had were answered and we were able to spend as much time driving the car as we felt was needed to get an idea about how it handled and worked. The two items we wanted included (spare tire and cargo bay cover) were thrown in to the deal without extra cost. Just as a side note, the big selling point for the Ioniq was the lifetime warranty on the electric system batteries, a feature not found with other brands. When we came into get the tire and cargo cover, the service was fairly quick and very professional and friendly. In fact, everyone was friendly. It was a pleasure doing business with you. More

"We Owe" lies ad scam The customer service is an absolute joke and they lie their way to get sales closed. I went to buy a car here and found one I liked. However, th The customer service is an absolute joke and they lie their way to get sales closed. I went to buy a car here and found one I liked. However, there was some serious interior damage. I tried to get them to come down on price due to this, however they countered by saying they would fix all these issues instead, if I paid the asking price. Unfortunately, stupid me, believed them. They presented a signed "We owe" document to fix these issues. I had to take the car back to the dealership to get them fixed. One of the issues was that they would replace the door weather strips that seal the door because of all the rips on the top of them. However, upon picking the car back up, all they did was slap some shoddy glue work all over and called it done. Upon complaints to management, they explained they never agreed to replace, just "repair". Apparently, throwing a band aid on something makes it all better in their eyes. It's definitely very upsetting that they completely lied during the purchase agreement and can't deliver what they promised in contingency to the sale. I can only imagine how they fix bigger issues here... cracked radiator = wrap some duct tape around it and good as new punctured tire = throw some bubblegum on it Overall, just disappointed in the dealership and myself for falling for their lies and scams. More

I would not shop again there The general manager not only was rude but he talks down to woman. I paid cash for a new car . I well never shop at this dealership. And I promise to t The general manager not only was rude but he talks down to woman. I paid cash for a new car . I well never shop at this dealership. And I promise to tell everyone about the service your general manager More

Bad Customer Service Went to take a test drive during the $40 promo period. Never received the gift card and they had no knowledge of it when I confronted them about it. I Went to take a test drive during the $40 promo period. Never received the gift card and they had no knowledge of it when I confronted them about it. I will be posting on all social media channels until this is resolved. Shady people, shady customer service, shady social media website people, just a shady place to do business. Plus, all the cars are way overpriced. More

Won't start Car would not start on a Saturday they changed the battery. Then on Christmas day the car would not start again. On Wednesday they came out try to jum Car would not start on a Saturday they changed the battery. Then on Christmas day the car would not start again. On Wednesday they came out try to jump themselves and found the park sensor switch was not working. They took our back replace switch that afternoon and we have the car back. They have been very good and getting things completed we've had several things that have been needed repaired since we bought the car but they have repaired it each time at no cost. More

I bought there because of no high pressure. Hate that I appreciated the fact that I my sales person was very much about what I wanted and needed and didn't try to rush me into a decision. That's the reaso I appreciated the fact that I my sales person was very much about what I wanted and needed and didn't try to rush me into a decision. That's the reason I purchased there. The sales person I dealt with was the best yet. I walked out of many dealerships because of the sales people. More

Very nice service but very very very high tax and fees Love the people. Really nice people. Just that the tax and fees started at $3,000. It took almost an hour to get it down to the amount I’m willing to Love the people. Really nice people. Just that the tax and fees started at $3,000. It took almost an hour to get it down to the amount I’m willing to take. They dropped it to $900 tax and fees total. Still $200-$300 more than i expected but i was tired of looking for a car. So i took it with that many tax and fees. They made it happen. Just that it took a while for it to happen. The wait after buying the car was very long. Not sure if that’s normal for a large car dealership. More