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INFINITI Of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.7
1,030 Reviews
We’re excited to announce that our dealership has relocated! You can now visit us at 8550 W 159th Street, Orland Park, conveniently inside Zeigler Nissan of Orland Park. Our team is ready to provide the same exceptional service and expertise you’ve come to expect, now from our new, modern location. Stop by and let us help you find your perfect vehicle or take care of all your service needs!
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8550 W 159th Street

Orland Park, IL

60462

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Showing 1,030 reviews

April 19, 2026

Natalia, Cam, Chris who helped us with car tech, and the finance manager were all awesome. The only complaint is possibly our fault. We had high expectations of a luxury vehicle with under 7000 miles on it More

by Mlbotma
Recommend Dealer
Yes
Employees Worked With
Natalia Haq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hassan Yasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vosler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Subhi "Sam" Abughoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 11, 2026

The oil change went great. 2 1/2 hours was definitely too long to be sitting there. More

by cindyg24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the gentleman’s name
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Apr 13, 2026 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear your oil change went well, but we apologize for the longer-than-expected wait time. Your time is important to us, and we’ll work to improve our efficiency on future visits. We appreciate you choosing us! Best Wishes, INFINITI Of Orland Park

March 29, 2026

Great service advisor made sure my vehicle was cleanable and let me know I was finally done More

by PRYCHOCKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2026 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad your service advisor kept you informed and ensured everything was taken care of. We appreciate your support! Best Wishes, INFINITI Of Orland Park

March 25, 2026

Murad was very courteous and professional and kept me updated about the status of service to my car. The waiting area was comfortable and quiet. More

by M.NASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Murad
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Mar 27, 2026 -

INFINITI Of Orland Park responded

Thank you for your kind feedback! We’re glad to hear Murad kept you well informed and made your experience a positive one. Happy to know you enjoyed the comfortable waiting area as well! Best Wishes, INFINITI Of Orland Park

March 25, 2026

Google sent me to the old location. Waiting room was like being in a can of sardines. I dont know if doing service out of the nissan building is permanent or temporary but if its perma More

by WESLEY.DEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Mar 25, 2026 -

INFINITI Of Orland Park responded

Thank you for your feedback. We sincerely apologize for the confusion with the location and for the crowded waiting area during your visit. We also regret the delay after your vehicle was ready and the inconvenience of having to track down a service advisor—that’s not the experience we aim to provide. Your concerns are important to us, and we’ll be addressing them with our team to improve communication and efficiency. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a better experience. Please contact our Service Manager Austin Polcyn to further discuss at 708-403-4700. Best Wishes, INFINITI Of Orland Park

March 17, 2026

The service for oil change was much faster than usual this time. Waiting area need a second tv. More

by LONNELLWILLIAMS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2026 -

INFINITI Of Orland Park responded

Thank you for your feedback! We’re glad to hear your oil change was completed faster than expected. We also appreciate your suggestion about the waiting area and will take it into consideration. Hope to see you again soon! Best Wishes, INFINITI Of Orland Park

March 14, 2026

On Friday, February 20, 2026, at approximately 7:15 am, I took my vehicle in for service at Zeigler Infiniti of Orland Park for an oil change and to address some rattling noise on the driver’s side in the re More

by AMJOINER
Recommend Dealer
No
Employees Worked With
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

INFINITI Of Orland Park responded

Thank you for sharing your detailed experience. We sincerely apologize for the frustration and concern this situation has caused. We take feedback like yours very seriously, and it’s clear that our communication and preventative inspection process fell short of expectations. Your comments regarding the gradual rust and missed opportunities for detection have been shared with our service management team to review our maintenance and inspection protocols. While rust can develop over time due to environmental factors, we understand your perspective that it should have been identified during regular service visits. We would like the opportunity to discuss this further and see if there is any way we can assist you. Please reach out to our service manager directly so we can address your concerns. Austin Polcyn 708-403-4700 Best Wishes, INFINITI Of Orland Park

Mar 16, 2026 -

AMJOINER responded

After speaking with Austin Polycn on 03/16/2026, at 1:05 pm, he stated that they are not willing to make repairs on my vehicle or substitute it out. However, I could come in and purchase another vehicle. It's sad that a dealership of this magnitude is not willing to take ownership of their negligence. They have been servicing my vehicle since February 24, 2017 (59 visits), and no one noticed that my rear sub frame was rotting out!!! AGAIN, THIS IS NEGLIGENCE AND THEY SHOULD BE HELD ACCOUNTABLE!!!

February 23, 2026

Michael was very helpful and the service did not take long. I came in due to the recal. More

by MYKETAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2026 -

INFINITI Of Orland Park responded

Thank you for sharing your experience! We’re glad Michael was helpful and that your service was quick, especially for the recall. We appreciate you trusting us with your vehicle. Best Wishes, INFINITI Of Orland Park

February 20, 2026

Same professional services with new merger. I will continue to use the Infinity services in Orland. More

by Dr. P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2026 -

INFINITI Of Orland Park responded

Thank you for your continued trust! We’re glad you’re enjoying the same professional service and look forward to seeing you again! Best Wishes, INFINITI Of Orland Park

February 15, 2026

Tentative feed back on the progress of my vehicle, inspection, maintenance needed friendly and was available if I had any questions. More

by ALC_60603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cescato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Griswold
3.0
This rating includes all reviews, with more weight given to recent reviews.
LaToya Tenton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2026 -

INFINITI Of Orland Park responded

Thank you for your thoughtful feedback! We’re glad you felt informed throughout the inspection and maintenance process and that our team was friendly and available to answer your questions. We truly appreciate your trust and look forward to assisting you again! Best Wishes, INFINITI Of Orland Park

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