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Zeigler Nissan of Orland Park - Service Center
Orland Park, IL
1,113 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,113 Reviews of Zeigler Nissan of Orland Park - Service Center
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October 23, 2019
Excellent Service Jamie in the Service Department was very helpful advising me what was needed, and answering my questions. My car’s service was completed in a very t Jamie in the Service Department was very helpful advising me what was needed, and answering my questions. My car’s service was completed in a very timely fashion, and the waiting room was comfortable! More
by Happy Customer
Employees Worked With
Jamie in the Service Department
October 18, 2019
Great! Got in was promised my car would be fine in 2 hours and it was. Helpful that they can communicate by text while I’m at work so I don’t have to run out Got in was promised my car would be fine in 2 hours and it was. Helpful that they can communicate by text while I’m at work so I don’t have to run out to take a phone call. Everyone was friendly and professional. I’ll def be back...prob to buy a new Nissan! More
by Beth
Employees Worked With
Tony
October 08, 2019
Their service department was awesome. They fixed my nissan murano same day and treated me with professionalism. They were straight forward with no BS. I would recommend them if you need service done. nissan murano same day and treated me with professionalism. They were straight forward with no BS. I would recommend them if you need service done. More
by timme23
Employees Worked With
service department.
October 04, 2019
Excellent service. I didn’t have to wait long for my oil change. Explained everything and was very courteous. Much different than what I was used to change. Explained everything and was very courteous. Much different than what I was used to More
by Krendino
Employees Worked With
Terry Lowy
September 30, 2019
I want to thank. ZIEGLER and Tony ortiz and Bart Oborka for making my service appt today a great experience everytime I get service it's great experience for making my service appt today a great experience everytime I get service it's great experience More
by Smokeytom
Employees Worked With
Tony ortiz, Bart Oborka
September 21, 2019
Service The staff were great! They treated me as if they appreciated me as a customer and valued my business. Very fast service. Dropped off car for brake wor The staff were great! They treated me as if they appreciated me as a customer and valued my business. Very fast service. Dropped off car for brake work at 7:15 before noon they were calling to say my car was ready! The only thing that i didn’t like was instead of giving a loaner car they make you rent the car. This could be because of bad experiences in the past but I definitely miss that course. More
by Tonie
Employees Worked With
Tony in Service
September 21, 2019
Service Department - Recall work I scheduled an appointment for 8:00 a.m. 2 week prior to my appointment date. I was greeted by a service employee who took my name and vehicle keys ( I scheduled an appointment for 8:00 a.m. 2 week prior to my appointment date. I was greeted by a service employee who took my name and vehicle keys (8:05 a.m.) and was told to meet her in the service office. Once there she took my name and phone number a told me to have a seat in the waiting area. I made my way through the garage to the service area and took a seat (8:10 a.m.). I could see my vehicle in the workstation bay from my seat. Time elapsed and it was now 9:10 a.m. and no one performed any work on my vehicle, there were 3 mechanics standing in another bay handing out cookies and eating them as if they hadn't eaten in days. No explanation was provided as to why work had not even started on my vehicle. It was at this point I chose to leave and have my work completed at another dealership. *Parts department is just as incompetent, I asked about specific paint codes for my vehicle which are not readliy available from the vehicle information sticker. The parts employee looked up my VIN and stated that the code was not available using the last eight numbers of the VIN. Made no effort to ask anyone or look into any further. Stared at me with a blank face with no explanation. I should have left after that encounter. I would not recommend this service department to anyone!!! More
by TITAN@2017
Employees Worked With
Service Department
September 16, 2019
09 Murano Easy drop off and pick up. Repair done in about an hour. All my questions were answered. Maybe price on part was higher than expected. Easy drop off and pick up. Repair done in about an hour. All my questions were answered. Maybe price on part was higher than expected. More
by D J H Marines
Employees Worked With
Tony
September 10, 2019
Comment on services rendered You did an excellent job on my car .the detailing was exceptionable.The service was fast and good I am looking forward to my next visit You did an excellent job on my car .the detailing was exceptionable.The service was fast and good I am looking forward to my next visit More
by Charles R
Employees Worked With
Mike Connolly
September 05, 2019
Horrible diagnostic experience Review update: After my recent post below, Dick Baker, the owner loyalty manager, reached out to me about my concerns. After discussing my experience Review update: After my recent post below, Dick Baker, the owner loyalty manager, reached out to me about my concerns. After discussing my experience Mr. Baker apologized and didnt want any customer or myself to feel like they are being taken advantage of. He was polite and just as concerned as I was about my visit to Nissan, even offering to remedy this poor experience. His quick attention to my review and fair compensation has convinced me to revise my rating. I will also consider coming back to get my car maintenance done because of this great customer service. Went in to Nissan Zeigler in Orland park to get a P0101 diagnostic and came out with and ECU reprogramming along with a code that suddenly appeared P0456. Before getting it done I said "if the repairs will take care of the code then go for it" nearly a $600 repair. After a day I got the check engine light again. This time I was getting a misfire code P0301. It didn't go away so I took it back and they recommended the fuel injector $216 part plus a $415 installation. Since they didn't have the part I went in 5 days later. During the process they told me P0101 was coming back up. This time "needing a throttle body". I asked what did I pay for the diagnostic at first for, and got told that Nissan recommendations where to do an ECU reprogram with a MAF sensor. Therefore I felt as if they don't really diagnose your vehicle when you pay the $89.99. It's more "what's recommended ". I explained to the service advisor manager Lee that the point of the diagnostic is to pin point what's wrong with the vehicle. He than proceeded telling me those were the recommendations and the only thing he can do is discount on the throttle body. I have spent nearly $2,000 at this Nissan within the month thinking they had great service department. Now I know they don't, and would highly recommend to do your research very well before going into this Nissan for a check engine light diagnostic. More
by Juan
Employees Worked With
Lee/Tony
