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Zeigler Subaru of Lafayette

Lafayette, IN

Overview
Employees
Reviews
Vehicles
4.7
1,708 Reviews
For a new or used Subaru in Fort Wayne, Zeigler Subaru of Fort Wayne is here to provide Indiana shoppers with an exceptional custom experience. Our Indiana Subaru dealership carries all the latest Subaru models, and our expert sales staff will help you find the perfect vehicle for your lifestyle with great Subaru lease & finance specials available for qualified buyers. Zeigler Subaru of Fort Wayne is the only Subaru dealership in the Huntington, New Haven, & Auburn, IN area, but Subaru enthusiasts throughout Indiana choose to visit our dealership for our excellent customer service, pet-friendly showroom, attractive auto financing options, and great cars! Visit our dealership for a new car or Subaru service for your current vehicle and see the difference working with our dealership makes for yourself.
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1600 S Creasy Ln

Lafayette, IN

47905

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Showing 1,708 reviews

May 07, 2020

The Subaru Company should be ashamed of this dealership! The service team (even the manager) refused to work on my Subaru vehicle because we did not buy it from them. They also refused to look up our contra More

by LFHODGE
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mark Cravatt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2020

Very nice reasonable price the lady at the desk was very nice, and was done in reasonable time. I just waited in the waiting room fast service. More

by CINNAMONGIRL79
Recommend Dealer
Yes
Employees Worked With
Mark Cravatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Butler
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May 08, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review! We appreciate you choosing Bob Rohrman Subaru for your service needs, and we look forward to seeing you again!

May 05, 2020

masks are necessary People at the front desk who works with clients Should wear face mask!! Stop COVID 19, save our lives!! Educate Subaru employees about coronavirus and More

by LSYLAYEVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie
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May 06, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share your concerns. The health of our community is our top priority, and we’re taking the necessary steps to ensure a safe environment for our staff & customers, including thorough cleanings of our facilities, adhering to the recommended six feet of social distancing, and adjusted schedules and hours of operations to limit the amount of people in our facilities at any one time. While we’re confident in these precautions, we’re also open to the thoughts and concerns of our customers and will be sharing your comments with our team. If you have any questions, please don’t hesitate to give us a call – we’d be happy to discuss with you in greater detail. Thank you.

May 05, 2020

Service brome my lugnut rotating my tires tried to charge me. They lost the identification for my key. And no precautions noticed for covid 19 More

by vickieallison
Recommend Dealer
No
Employees Worked With
Jenny
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May 06, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we apologize for your frustration and appreciate you taking the time to share this feedback. If there’s anything about your visit or the services performed that you’d like to discuss in greater detail, please don’t hesitate to give us a call at 765-588-9583 and ask to speak to our Service Manager, Karalee Sollars. Please know that the health of our community is our top priority, and we’re taking the necessary measures to ensure a safe environment for our staff and customers, including thorough & frequent cleanings, and adhering to the recommended six feet of social distancing. More information can be found on our website, and we’re always available to answer any questions you may have. Thank you.

May 04, 2020

This is our 3rd Subaru Forester. We had just surpassed 102,000 miles with no major problems. We returned to the Rohrman dealership for fair pricing and no hassle. More

by LARSONDA
Recommend Dealer
Yes
Employees Worked With
Shane Starrett
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May 05, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind review! We appreciate you being a part of the Bob Rohrman Subaru family, and we hope you're loving your new Forester so far. Take care and please don't hesitate to reach out if there's anything else we can assist you with!

May 04, 2020

Josh Grey was good, respectful and very helpful. Will only buy a car from Josh. He made the buying process easily and efficient. Thank you More

by JSTERGAR98
Recommend Dealer
Yes
Employees Worked With
Joshua Gray
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May 05, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the kind comments - Josh will be so happy to hear them! Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we look forward to seeing you again in the future!

May 02, 2020

Marty was very knowledgeable, efficient and detailed with his answers. He throughly explained all of vehicles functions and term levels. I will definitely refer Marty as a top salesman. Very good lease with More

by Efrein
Recommend Dealer
Yes
Employees Worked With
Marty McGlothlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2020 -

Zeigler Subaru of Lafayette responded

Thank you so much for taking the time to leave us a review! We're glad you enjoyed working with Marty and we'll be sure to pass along your kind comments to him. Your business is greatly appreciated by all of us here at Bob Rohrman Subaru, and we hope you're loving your new Subaru so far - take care and please don't hesitate to reach out if there's anything else we can do for you!

May 01, 2020

I brought my car in. I was told one price. When we went to pick it up. Was told a much higher price. It got taken care of. But ridiculous Also the girl told us to text anytime we needed & she never respon More

by JOHNDEBHIATT
Recommend Dealer
No
Employees Worked With
Girl in service.
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May 05, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we apologize for the miscommunication and appreciate you working with us to get it sorted out. We also appreciate you taking the time to share this feedback and will be addressing it with the appropriate team members. If there’s anything else about your visit that you’d like to discuss with us in greater detail, please don’t hesitate to give us a call at 765-588-9583 and ask to speak to our Service Manager, Karalee Sollars. Thank you.

April 30, 2020

John was very understanding of situation we were in with our previous Subaru. Worked with us to get something that we like and last us unlike our previous subaru. More

by CHRISKOEBCKE
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review! We're glad John had the opportunity to help you out, and we hope you're loving your new Subaru so far. It was a pleasure working wtih you and we hope we'll be seeing you again in the future - until then, take care and please don't hesitate to reach out if there's anything else we can do for you!

April 29, 2020

Another nightmare experience Third time in a row we have taken our Subaru to have it serviced at this dealership, and what a nightmare again. The two hour appointment which starte More

by MJJURA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know-she just started working there
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May 01, 2020 -

Zeigler Subaru of Lafayette responded

Hello – we’re sorry to hear about this and appreciate you taking the time to share these comments. We will certainly be taking your feedback into consideration as we look for ways to make the service we provide to our customers more efficient. If there’s any additional feedback you’d like to discuss, please don’t hesitate to reach out directly. Thanks for being patient with us.

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