Zeigler Subaru of Lafayette

I brought my car in. I was told one price. When we went to pick it up. Was told a much higher price. It got taken care of. But ridiculous Also the girl told us to text anytime we needed & she never respon to pick it up. Was told a much higher price. It got taken care of. But ridiculous Also the girl told us to text anytime we needed & she never responded. Horrible experience More

John was very understanding of situation we were in with our previous Subaru. Worked with us to get something that we like and last us unlike our previous subaru. our previous Subaru. Worked with us to get something that we like and last us unlike our previous subaru. More

2 recalls done done in a timely matter. 1 lady checked 2 recalls done done in a timely matter. 1 lady checked us in other lady took care of the service & oil change time 2hr. 30min. were excellent & 2 recalls done done in a timely matter. 1 lady checked us in other lady took care of the service & oil change time 2hr. 30min. were excellent & very friendly. loaner car wait time. More

Another nightmare experience Third time in a row we have taken our Subaru to have it serviced at this dealership, and what a nightmare again. The two hour appointment which starte Third time in a row we have taken our Subaru to have it serviced at this dealership, and what a nightmare again. The two hour appointment which started at 130pm was not even finished by 5pm closing time and we had to come back the next day. More

Great The service is still great! Communication still is difficult. I strongly suggest management raise the pay of all the women on the floor interacting wi The service is still great! Communication still is difficult. I strongly suggest management raise the pay of all the women on the floor interacting with us! More

Great service Was very pleased with the work done recently. Great value and even got a loaner car while mine was in the shop. Would love to give a big thank you to Was very pleased with the work done recently. Great value and even got a loaner car while mine was in the shop. Would love to give a big thank you to Kenzie. She is always very courteous and helpful when i am in there. More

Above and Beyond in a Crazy Time I contacted several dealerships online to inquire about a vehicle I was searching for. Only Mark Cravatt, at Bob Rohrman Subaru responded by directly I contacted several dealerships online to inquire about a vehicle I was searching for. Only Mark Cravatt, at Bob Rohrman Subaru responded by directly addressing my needs and offering to work with me to find me what I wanted if they did not have it. Lucky for me, their inventory included exactly what I was looking for. Mark worked with me online, and later by phone, to make me an offer. My experience picking up the vehicle was perfect. All steps were taken to assure that I felt safe as far as social distancing. All paperwork was laid out on a table, a new pen was provided, the car was sanitized...AND, Mark was a wonderful person to work with. I would recommend this dealership to anyone looking for quality customer service. More

Car was serviced, everything was checked out. The only thing that bothered me was that no one wore a mask except me and other customers.. thing that bothered me was that no one wore a mask except me and other customers.. More

Bob Rohrman....why go anywhere else I initially found my purchase car on Carguru.com. I sent the dealership a email through the carguru website, about availability. I was contacted by th I initially found my purchase car on Carguru.com. I sent the dealership a email through the carguru website, about availability. I was contacted by their internet sales guy inquiring when a good time for me to come see and test drive the 2014 Honda CR-V. I gave them a time and was informed I would meet Mark Cravatt. I arrived a few mins early, the car was parked right out front, running and washed. I walked in the door and the first person I met was Mark. Mark was very professional and sought out how he could help me. I wanted to test drive and had a trade-in and gave him a ballpark payment I was looking for. Test drive went very well. Got back and Mark met me, asked how it went and asked me what I would like to do. He had all the numbers with vehicle history and what the dealership had done to the car. I said, Lets do this. Smooth. At no time did I feel pressure to buy. Mark was fantastic. This is the second vehicle we have purchased through Bob Rohrman, the first was a new Odysee at their Honda franchise. Props to all who helped me including the internet guy and the finance guy. Wow!! More

Great Experience by a Caring Staff I had the opportunity yesterday to buy my second Subaru from John Pilatz, the same salesman who had helped me before. I had called two days ago, set u I had the opportunity yesterday to buy my second Subaru from John Pilatz, the same salesman who had helped me before. I had called two days ago, set up an appointment, told the person who made the appointment for me what I wanted to see, told that person I did not haggle, I paid cash, and I would only buy a vehicle if the price seemed right to me. When I arrived yesterday morning, John had one of the cars in which I was interested pulled up to the front door. After I looked at it and expressed my reservations, he quickly found two of another model. I chose one of those. He figured the price, and we agreed that I would purchase the 2020 vehicle, trading in my 2018 Subaru Forester. I agreed to come back at a designated time in the afternoon. I met with John, as well as Joe Shane, who was in in charge of the paperwork. Both of them were extremely helpful, providing me with an even better price, which allowed me to extend warranty on the vehicle and prepay all six-month checkups for 84 months. This was a pleasant experience and makes me happy to deal with Bob Rohrman Subaru. More