Zeigler Subaru of Lafayette - Service Center

I brought my car in. I was told one price. When we went to pick it up. Was told a much higher price. It got taken care of. But ridiculous Also the girl told us to text anytime we needed & she never respon to pick it up. Was told a much higher price. It got taken care of. But ridiculous Also the girl told us to text anytime we needed & she never responded. Horrible experience More

Another nightmare experience Third time in a row we have taken our Subaru to have it serviced at this dealership, and what a nightmare again. The two hour appointment which starte Third time in a row we have taken our Subaru to have it serviced at this dealership, and what a nightmare again. The two hour appointment which started at 130pm was not even finished by 5pm closing time and we had to come back the next day. More

2 recalls done done in a timely matter. 1 lady checked 2 recalls done done in a timely matter. 1 lady checked us in other lady took care of the service & oil change time 2hr. 30min. were excellent & 2 recalls done done in a timely matter. 1 lady checked us in other lady took care of the service & oil change time 2hr. 30min. were excellent & very friendly. loaner car wait time. More

Great The service is still great! Communication still is difficult. I strongly suggest management raise the pay of all the women on the floor interacting wi The service is still great! Communication still is difficult. I strongly suggest management raise the pay of all the women on the floor interacting with us! More

Great service Was very pleased with the work done recently. Great value and even got a loaner car while mine was in the shop. Would love to give a big thank you to Was very pleased with the work done recently. Great value and even got a loaner car while mine was in the shop. Would love to give a big thank you to Kenzie. She is always very courteous and helpful when i am in there. More

Car was serviced, everything was checked out. The only thing that bothered me was that no one wore a mask except me and other customers.. thing that bothered me was that no one wore a mask except me and other customers.. More

24000 mile checkup It was fast; everyone was friendly and professional; and all was done in a safe manner. Thank you for providing this service during this time. It was fast; everyone was friendly and professional; and all was done in a safe manner. Thank you for providing this service during this time. More

To be charged 25 dollars for labor to change a cabin air filter and then another 25 dollars to change the engine air filter is not a fair price to me. For an oil change, tire rotation, complementary multi filter and then another 25 dollars to change the engine air filter is not a fair price to me. For an oil change, tire rotation, complementary multi point inspection, a complementary car wash and to change the cabin and engine air filters I paid $244.63. I don’t know the fair price of these services but this seems steep. I’m torn on recommending this service center. My service advisor Was very professional, kind and courteous. 5299 Jenny Scott. I noticed that these advisors are extremely busy. To the point they’re eating they’re lunch at the service desk. Give them their breaks away from the service desk. They deal with all customers, take care of them. I also overheard derogatory conversations about a female customer from the sales management are, had she or her husband heard these conversations there would be a lawsuit for sure. Clean house in that department. Makes me wonder what is said about my wife when we aren’t in earshot... More

Professional and efficient as I have come to expect from bob Rohrman Kenzie was superb lease from Rohrman because of local reputation well earned thank you Kenzie deserves a pay raise! bob Rohrman Kenzie was superb lease from Rohrman because of local reputation well earned thank you Kenzie deserves a pay raise! More

Much better this time. The service department pick my car up from work and performed the scheduled recall and change the oil. They dropped my car back at work when it was completed. Thank you. up from work and performed the scheduled recall and change the oil. They dropped my car back at work when it was completed. Thank you. More