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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,146 Reviews
Call Service Center (765) 588-9603

1,146 Reviews of Zeigler Subaru of Lafayette - Service Center

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September 08, 2022

very friendly staff. Very good communication. quick, and easy. Would recommend subaru to my friends and family. More

by MIKALAMARIE13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Spence
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Sep 08, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to leave us a review! We appreciate your business and hope to see you again next time here at Bob Rohrman Subaru!

September 08, 2022

My vehicle was not returned back to SIA in a timely manner. Also they told me I would get a free car wash coupon, it was even on the receipt and they still didn’t give me one. More

by SMCMINN12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I can’t remember the girls name at the service desk
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September 08, 2022

Friendly fast service! ! Great waiting area and play area for kids!! Snacks and water were a pleasant surprise in waiting area! Super happy with whole experience! More

by ANGEL9974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karson Kyhnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Dunn , Faythe Rush
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Sep 09, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Bob Rohrman Subaru and we hope to see you again next time!

September 08, 2022

The shop was very clean. Staff is very nice and patient. Nice play center for little kids while waiting for service! More

by 61010TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Gannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2022 -

Zeigler Subaru of Lafayette responded

Thanks for the five stars! We're honored to hear that your visit with us here at Bob Rohrman Subaru was such a positive one. We hope to see you back for all of your future automotive needs!

September 07, 2022

I always have a great experience with Rohrman Subaru. Jenny Scott is an exceptional service advisor: professional, knowledgeable, courteous and kind, efficient, great communication skills. She gives me More

by RNTLC2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Unknown service technicians
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Sep 08, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for trusting Bob Rohrman Subaru with your service needs! Jenny & the team are honored to receive your support and look forward to your next visit!

September 04, 2022

Very prompt and clearly explained the problem. They even took photos of the damage under the hood. More

by KLE8
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
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Sep 07, 2022 -

Zeigler Subaru of Lafayette responded

We're so glad we had the opportunity to assist you. Thanks for visiting Bob Rohrman Subaru and please don't hesitate to reach out if we can be of service again in the future!

August 31, 2022

The requirement to submit this review with a minimum of 15 words is challenging when my experience with Rohrman Subaru’s Service Department left me SPEECHLESS. This team is WORLD CLASS! More

by RohrmanSubaruService#1Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Gannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karson Kyhnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Joseph Bond, Matthew Spence, Cory Collins, Faythe Rush
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Sep 01, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the kind review! It was our privilege to serve you and we hope we have the opportunity to do so again in the future. Take care! - The Bob Rohrman Subaru Team

August 31, 2022

Always recommend u do repairs that aren’t necessary just to run up the bill I’m on social security n can’t afford unnecessary repairs More

by TRAINART2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
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Sep 01, 2022 -

Zeigler Subaru of Lafayette responded

Hi, We regret to hear about these concerns and appreciate you bringing them to our attention. We assure you that we take this feedback to heart and would like to discuss this with you in more detail to better address the situation. Please reach out at your earliest convenience. Thank you, Brad Belaire - General Manager - 765-449-8100

August 29, 2022

Friendly service department with a nice waiting area. Everything went as planned and we were very satisfied with the service. More

by RWOJNAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Spence
Report | Print
Aug 31, 2022 -

Zeigler Subaru of Lafayette responded

Thanks for taking the time to review your recent visit with us here at Bob Rohrman Subaru! We appreciate the positive feedback and hope to see you again next time!

August 29, 2022

I don’t trust anyone at this dealership based on my experiences with multiple vehicles. Do yourself a favor and don’t do business with them. More

by HAWKINSJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
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Sep 01, 2022 -

Zeigler Subaru of Lafayette responded

Hi - I'm disappointed to hear this feedback and would like the opportunity to discuss it with you in greater detail. If you have a moment, would you please contact me directly? Thank you, Brad Belaire - General Manager - 765-449-8100

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