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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,138 Reviews

1,138 Reviews of Zeigler Subaru of Lafayette - Service Center

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March 26, 2022

The person at the counter was extremely friendly and a great representative of the dealership. More

by SUSANSCANLON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sorry that I do not remember
Mar 28, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for your 5-stars, Susan! The team appreciates your business and looks forward to seeing you next time at Bob Rohrman Subaru!

March 24, 2022

I had a great experience with everyone, they were polite and helpful! Thanks so much More

by salbertsonvns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Mar 24, 2022 -

Zeigler Subaru of Lafayette responded

Thank you! We're glad to hear it! - Bob Rohrman Subaru

March 24, 2022

The staff at Bob Rohrman Subaru are always kind and helpful. They always address all of my concerns. More

by AARONANDAUDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Zeigler Subaru of Lafayette responded

Thank you, Aaron! The Bob Rohrman Subaru team looks forward to assisting you again!

March 23, 2022

This is our first Subaru and the purchase experience was great! Good communication from the first test drives through to doing the paperwork. Service department answered my questions and was prompt with the More

by kabeans370
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Marking
Mar 25, 2022 -

Zeigler Subaru of Lafayette responded

Congrats on your new Subaru! We're so happy that our team found you a new vehicle! We look forward to seeing you next time at Bob Rohrman Subaru!

March 23, 2022

Staff are professional, courteous, and knowledgeable. They make sure you understand all needing to do. More

by BOILERMAKERJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Mar 25, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for rating us five stars! - Bob Rohrman Subaru

March 18, 2022

Kenzie is always such a joy to work with. She’s nice, always has a smile on her face and explains what is going to happen from the get go. If something arises while the car is there, she call More

by cmstoen27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Mar 21, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for trusting Kenzie at Bob Rohrman Subaru! We look forward to seeing you next time!

March 18, 2022

Always helpful, efficient, accurate in repairs, pretty fair with estimates. My associate, Jenny, is truly exceptional. More

by RNTLC2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The unknown service technician who worked on my car; Matt who transported me home and picked me up
Mar 18, 2022 -

Zeigler Subaru of Lafayette responded

We appreciate your awesome feedback! We're glad Jenny made this a great experience! Thank you! - Bob Rohrman Subaru

March 18, 2022

When I walked in I was quickly greeted and they had somebody ready to assist me. I was able to get in and out quickly great job. More

by ULISSESA1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Mar 18, 2022 -

Zeigler Subaru of Lafayette responded

We're so happy to hear it! Thank you for taking the time to leave Bob Rohrman Subaru your awesome review!

March 18, 2022

It cost a lot of money for the service personnel to even look at my vehicle, then when he didn't find anything wrong, he didn't clean up the mess I brought in. Granted he didn't create the mess, but it was More

by ARLENELGORDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenny Scott
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Apr 04, 2022 -

Zeigler Subaru of Lafayette responded

Hi Arlene, I'm sorry to hear that our team did not earn your 5-stars. We appreciate your business and will address your comments with our team in hopes of providing a better experience to our future customers. Thanks, Brad Belaire - General Manager - 765-449-8100

March 17, 2022

Friendly people, fast service, replaced my battery at no charge to me while the vehicle was still under warranty. Just don't count on prompt roadside assistance, in my case there were several delays resulti More

by MTRUBINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember her name but they are all very nice people.
Mar 18, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for sharing your honest review. We appreciate your patience and hope you can trust our team with future automotive needs. Thanks, Brad Belaire - General Manager - 765-449-8100

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