Back

Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,138 Reviews

1,138 Reviews of Zeigler Subaru of Lafayette - Service Center

Sort by
March 04, 2022

The dealership was very kind and responsive. Although they weren't able to fix the problem due to there being no code error showing, they still managed to fix the glove box that had been off tra More

by MEE.SHELL1134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny is the only one I remember and she was delightful to work with.
Mar 07, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for sharing your experience! We appreciate you coming to visit us here at Bob Rohrman Subaru and hope we can be of service again in the future!

March 03, 2022

The people are wonderful and kind. However, the wait time is very lengthy. I feel like when you have an appointment, depending on severity of the problem, should have a timed limit. More

by Melanie Schnelle myschnelle1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Fisher
Mar 10, 2022 -

Zeigler Subaru of Lafayette responded

Melanie, We appreciate your suggestions and assure you that we take these reviews seriously. Please don't hesitate to reach out to me directly to discuss these concerns in greater detail. Thank you, Brad Belaire - General Manager - 765-449-8100

March 03, 2022

Feel they were concerned about my car not working efficiently and did everything to correct the issue. More

by KOZELUH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Zeigler Subaru of Lafayette responded

Thanks for sharing this feedback! We hope we can be of service to you again in the future! - The Bob Rohrman Subaru Team

March 03, 2022

Great service and always friendly! Very informative as well! Does what they can to accommodate you! More

by Kristy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Zeigler Subaru of Lafayette responded

This means the world to us, Kristy! Thank you for coming to Bob Rohrman Subaru!

March 02, 2022

Efficient and Knowledgeable Staff. Made buying a car fun & easy during a difficult economic time More

by GINA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Holtsclaw
Mar 04, 2022 -

Zeigler Subaru of Lafayette responded

We're so happy to hear you enjoyed your experience with our team, Gina! Thank you for trusting Bob Rohrman Subaru with your business and please don't hesitate to reach out if there's anything else we can do for you!

March 01, 2022

Overall, my experience was good. They did a good job describing what my car needed and did the work at a fair price. The car runs fine and should last another 7 1/2 years. More

by rbtaylor1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Mar 03, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for trusting the Bob Rohrman Subaru team with your vehicle! We appreciate you taking the time to share your experience and hope to see you again next time!

February 28, 2022

My first experience was less than desirable but they contacted me, offering free replacement and a gas card. I very much appreciated their response to the issues I experienced. More

by JAHEEG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kandace Pherson
Mar 01, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share this experience. We appreciate you giving us the opportunity to remedy the situation and hope you'll keep us in mind for any future automotive needs. Take care! - The Bob Rohrman Subaru Team

February 27, 2022

The people in the service area are so very helpful and friendly. They always help me with any questions I have. And, I REALLY love my new Outback! It is such fun to drive and it was great in the recent More

by VANCOURT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Mar 01, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the kind comments about our service team! We're happy to hear you're enjoying your Outback and look forward to your next visit with us here at Bob Rohrman Subaru!

February 25, 2022

Service people are always attentive, polite, friendly, and on time. The waiting room is comfortable and always clean. More

by J_MLFULTZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn’t remember any one else’s name., Kenzie Hughes
Feb 28, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for the wonderful feedback! We appreciate you trusting the Bob Rohrman Subaru team with your vehicle's service needs and look forward to your next visit!

February 25, 2022

We loved our service. It was quick, sufficient, and clean. The rental car was also amazing and we will go again. More

by CRIDER.KRISTINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Bandelier
Feb 28, 2022 -

Zeigler Subaru of Lafayette responded

Hello, Kristine, thank you for taking the time to share your experience with our team at Bob Rohrman Subaru! We look forward to seeing you next time!

...
43
...