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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,146 Reviews

1,146 Reviews of Zeigler Subaru of Lafayette - Service Center

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December 29, 2021

Easy to get in for quick simple service like oil change utilizing the quick service lane. More

by SARAHEO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Jan 03, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for visiting us here at Bob Rohrman Subaru! We look forward to seeing you again next time!

December 29, 2021

I needed a new battery and it was 15 minutes to closing on a Saturday and Ron said nope can’t do it then talked to techs and they said they would be happy to help me out and stay over. I was very happy bec More

by DENISEJPEARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carra Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Kyle Bandelier
Jan 03, 2022 -

Zeigler Subaru of Lafayette responded

We're so glad we were able to help you out! Thank you for the great review and please don't hesitate to reach out if we can be of service again in the future! - The Bob Rohrman Subaru Team

December 28, 2021

There customer service sucks and they don’t care at all. Plus they don’t listen More

by MAXANN.SHEETS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Bandelier
Jan 14, 2022 -

Zeigler Subaru of Lafayette responded

We're disappointed to read this review, Maxann. We strive for the best care for our customers and regret that wasn't the case this time. I would be interested in discussing the situation with you to determine what occurred and how to improve it. Please reach out to me at your earliest convenience so I can address these concerns. Thank you, Brad Belaire - General Manager - 765-449-8100

December 28, 2021

Girls in the service department are courteous and respectful. Very good at explaining service needs. The time they say is when your vehicle will be ready! They truly value you as a customer. More

by sbrhine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Dec 30, 2021 -

Zeigler Subaru of Lafayette responded

We're so glad to have your awesome feedback and five-star rating! Our team looks forward to seeing you at your next appointment! Thank you for being a Bob Rohrman Subaru customer!

December 28, 2021

Jenny was very courteous and friendly. The service was pretty quick too, although I did not realize simply turning on the heated windshield option in the computer would cost a whopping $60! More

by penmethod
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Zeigler Subaru of Lafayette responded

Thank you for reviewing your recent visit with the Bob Rohrman Subaru team! We hope we can be of service to you again in the future!

December 25, 2021

We are always treated with the utmost respect. Bob Rhorman Subaru is always quick and professional, thank you Bob Rohrman Subaru for all that you do! More

by luann.gooden
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Spoke with someone briefly, then referred to Rhorman Auto Collision Repair Center where Ted Abraham's wrote up a preliminary estimate. I was surprised at how quick we were able to get something to turn in to our insurance company.
Dec 28, 2021 -

Zeigler Subaru of Lafayette responded

We're pleased to hear it, Luana! Thank you for leaving the Bob Rohrman Subaru team this great review!

December 24, 2021

Great job of explaining what needs to be done with my maintenance plan, but please remember to re-set the notification that I need an oil change! More

by SDPOWELLZTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Zeigler Subaru of Lafayette responded

We are so proud to hear that our team at Bob Rohrman Subaru can do a good job for you! Thank you for your feedback, we'll see you for your oil change!

December 24, 2021

Love Bob Rohrmans Customer Service and High quality vehicles. I have used the collision center recently and my salesman John Pilatz also excited to get a new vehicle !!! More

by CFRAZIER7287
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pilatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Zeigler Subaru of Lafayette responded

We appreciate you taking the time to leave this great feedback and five-star rating for John and Bob Rohrman Subaru! It's great to hear that your service visit went so well! Thank you for coming to see us!

December 22, 2021

My service person, Jenny is always very helpful and knowledgeable when ever I call and need to speak to someone about my vehicle. More

by AMEDWARDSLDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Zeigler Subaru of Lafayette responded

We're happy Jenny made this an enjoyable service visit! Thank you for coming to Bob Rohrman Subaru!

December 21, 2021

I haven’t had a bad experience at this dealership but I will say we also own a Toyota purchased at BR and I prefer the Toyota dealership. Service is a little more friendly and professional. More

by jillmc1260
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
Dec 22, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your honest review, Jill! We look forward to seeing you next time!

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