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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,142 Reviews

1,142 Reviews of Zeigler Subaru of Lafayette - Service Center

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May 27, 2021

Great staff knowledgeable and friendly. They had my car done when expected and at price they told me. I would recommend them to all my friends More

by FISHMANOFALCATRAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karalee sollars
May 28, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for the glowing five-star review! We're happy our team gave you a great experience and we are grateful to you for choosing Bob Rohrman Subaru for your repair needs! See you next time!

May 27, 2021

Fast,friendly service. My vehicle was cleaned and the service technician was very helpful in explaining everything. My service was completed in a timely fashion, More

by ILUVLA15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Zeigler Subaru of Lafayette responded

We are so happy to hear that you had a great time at Bob Rohrman Subaru! Thank you for choosing us to take care of your car!

May 26, 2021

Easy and fast service. Great experience overall with express service, highly recommend. Really nice facilities as well -- definitely a nice place to wait while your car gets serviced. More

by rtg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
May 26, 2021 -

Zeigler Subaru of Lafayette responded

We’re delighted we could deliver an excellent experience! - Bob Rohrman Subaru Team

May 25, 2021

Jenny was very helpful with my issues-she was very friendly on the phone and in person. My car was towed there at night and she called me right at 9am the next day when the dealership opened More

by MICHELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for being a customer, Michelle! We're so glad Jenny gave you the five-star experience you deserve! We appreciate you choosing Bob Rohrman Subaru!

May 25, 2021

Taylor was very informative about what I needed and answered questions I didn't even know to ask. She worked with the assistant parts guy and got me the best deal on a full set of new tires. I would re More

by lmoody123456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Cooper
May 26, 2021 -

Zeigler Subaru of Lafayette responded

We are so happy to hear that you had a great time at Bob Rohrman Subaru! Thank you so much for your kind recommendation!

May 23, 2021

Suggested work had recently been done. Price of work that actually needed done was double what I had it done for at a local transmission shop. More

by rustynascar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenny Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't make this survey so personal. Employees we're doing what they are taught!!!!!, Kenzie Hughes, Taylor Cooper, Austin Conroy
May 22, 2021

My time was amazing, got my repair done very quickly and the desk person even waited 15 minutes until after desk close to give me my keys. Definitely coming back in the future for any problems I may have! More

by EMILYGRAHAM3124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenzie Hughes, Taylor Cooper, Austin Conroy
May 24, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for this great review! We're so happy our team earned your return business and made this visit so positive! We'll see you next time! - Bob Rohrman Subaru

May 22, 2021

Great service and very friendly. Fixed the problem the second trip as the dealership did not have the part in stock for a common issue. The radio amplifier issue is a repeat problem which Subaru should wo More

by HETSKOBW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenzie Hughes
May 24, 2021 -

Zeigler Subaru of Lafayette responded

We're glad our service team could fix the issue! Thank you for your review and for choosing Bob Rohrman Subaru!

May 22, 2021

Taylor was super efficient in informing me on the work that we done on my vehicle, and she was beyond kind and courteous. More people need to come to this dealership, the Express service is SUPERB!!!!! More

by BUCHAMUFFIN
Recommend Dealer
Yes
Employees Worked With
Taylor Cooper
May 25, 2021 -

Zeigler Subaru of Lafayette responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Bob Rohrman Subaru!

May 21, 2021

Service center is good and reliable.Sales department is Service center is good and reliable. Sales department is horrible and exceedingly deceptive. I would recommend the service department for servic More

by doc_blake80
Recommend Dealer
Yes
Employees Worked With
Kevin Ramsey
May 24, 2021 -

Zeigler Subaru of Lafayette responded

Thank you for your feedback. Please reach out to me so we can discuss the reasons for these concerns and help address them. Thank you, Brad Belaire - General Manager - 765-449-8100

May 31, 2021 -

doc_blake80 responded

Called multiple times. Once I was told he left early, twice that he was simply unavailable. Left messages each time and never received a return call. I'll let the FTC and Consumer Protection Agency take it from here.

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