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Zeigler Subaru of Lafayette - Service Center

Lafayette, IN

4.6
1,142 Reviews

1,142 Reviews of Zeigler Subaru of Lafayette - Service Center

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November 17, 2020

Wonderful friendly staff! Great place and amazing service. I will continue to bring my car in for it’s service needs. Fantastic team between sales and service. More

by KOHENSDAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin, Brad , Brad Belaire
Nov 18, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the positive feedback about our team! We're grateful to have you as a Bob Rohrman Subaru customer, and we look forward to your next visit!

November 17, 2020

Very pleasant surroundings and people very friendly and most of all it s close to Chick-Fil-A. The service has been great so far and I really don't expect anything less. Timely service too. More

by SESKOROBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the excellent review of our service team! We appreciate you trusting Bob Rohrman Subaru with your service needs and look forward to your next visit!

November 14, 2020

People are always pleasant. Service is very good. Customer department. Jenny, was very nice and knowledgeable. She discussed what was needed on my car. Thank you very much. More

by MARUSAL1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the great review of our service team! We appreciate you being a Bob Rohrman Subaru customer, and we look forward to your next visit with us!

November 13, 2020

It was 2+ hours for an oil change. 45 mins just to move it back and I had an appt. They knew I was waiting for it. More

by JKCH81
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jenny Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for taking the time to share your feedback. We appreciate your review and wish to disucss your visit further. Please reach out at your earliest convenience. Thanks, Karalee Sollars - Service Manager - 765-449-8100.

November 13, 2020

Jenny was amazing! she had my car all ready to go. I was in and out in 5 minutes. Also my technician (Blake) was very helpful. I feel very confident in his knowledge and the quality of any service he does. More

by Ryan Hauk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake (Technician)
Nov 13, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for the wonderful feedback, Ryan! We're glad to hear that Jenny and Blake took great care of you during your visit, and we hope to see you again in the future! - The Bob Rohrman Subaru Team

November 10, 2020

Great service with very friendly people Everything was taken care of. Everyone was so helpful and friendly. Dealership was clean. My service was explained to me and it was done at a reasonable cost. Very More

by PATTYSCOTT1215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Pankow
Nov 12, 2020 -

Zeigler Subaru of Lafayette responded

Thanks so much for the wonderful feedback about our service team! We appreciate you trusting Bob Rohrman Subaru with your vehicle's maintenance needs, and we look forward to seeing you again in the future. Take care!

Aug 21, 2022 -

PATTYSCOTT1215 responded

Thank you Bob Rohrman Subaru and all the friendly staff!

November 09, 2020

Service was slow and did not fix the problem. I brought the car in mainly due to a rattling and puttering sound from the exhaust system, something I had experienced with two previous Outbacks. I was told More

by JS Mayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenny Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Zeigler Subaru of Lafayette responded

JS Mayer, Has the issue with the rattle re-emerged since the visit? Please let our service manager know if you need additional assistance.

November 05, 2020

It was fine but I didn't understand taking photos of my car or the Initial comments on the invoice. I assume that you are just covering your rear end. I guess I can't blame you but I've never experienced a More

by PAMYOUNGRT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Zeigler Subaru of Lafayette responded

Thank you for visiting Bob Rohrman Subaru. We want to assure you, that this is a normal service practice we have for all customers. Have a good day!

November 02, 2020

Kind and very accommodating- I am from out of state, and they had no problem getting my car in within 24 hours with no hassle whatsoever. Staff was kind, comforting to know there is a Subaru such as this ne More

by GLCARDAMONE
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2020

I had a dead car battery, so I called Bob Rohrman and a tech came right over and gave me a jump for no charge. I drove over to the dealership and got right in for a battery test and a new battery for a goo More

by JWAYMIRE425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Zeigler Subaru of Lafayette responded

It was our pleasure! We're glad we had the opportunity to help you out, and we look forward to serving you again in the future. Thanks for the great review, from all of us here at Bob Rohrman Subaru!

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