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Zeigler Toyota of Racine

Mount Pleasant, WI

Overview
Employees
Reviews
Vehicles
4.7
2,203 Reviews
Racine Toyota is a new and used car dealer serving Racine Wisconsin. If you are looking to buy a new car in Racine WI you have come to the right car dealership. We believe that those of you buying cars in Racine deserve a great experience. Don't get caught in the games that other car dealers play. Get the respect and price you deserve from Racine Toyota today. Whether you are in the market for a Toyota in Racine Wisconsin or a used car, Racine Toyota can help you find the car that fits your needs. We have genuine sales people who know about the different types of cars, trucks, vans, SUVs, crossovers and their features. If you have any questions on a particular Toyota let us know and we can answer your questions right away.
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13350 Kilbourne Dr

Mount Pleasant, WI

53177

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Showing 2,204 reviews

January 27, 2023

CJ Simmons is the salesman to see. Professional, courteous, and an advocate for the customer. Stopped at the dealership to see a vehicle for my son and ended up buying it on the spot More

by HighlanderPurchase
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
CJ Simmons
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Jan 27, 2023 -

Zeigler Toyota of Racine responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Zeigler Toyota of Racne, enjoy that ride! Sincerely, Gene Somers

January 27, 2023

My Purchase was enjoyable with a friendly staff after getting into my 22 4runner i could not wait to show it off. I would definitely recommend this place to my friends. More

by ab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Ann Kwiatkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2023 -

Zeigler Toyota of Racine responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! Sincerely, Zeigler Toyota of Racine

January 27, 2023

I have recently purchased a Camry and Tundra from this store. Both experiences were excellent and will be back to buy more vehicles from them. While there, both times, I witnessed multiple shoppers walk o More

by CliffS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Ann Kwiatkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darone Spears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Basich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Noa, Jonathan Mendez
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Feb 21, 2023 -

Zeigler Toyota of Racine responded

Dear Cliff, Congratulations on your new Camry and Tundra! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Sales and Finance Teams know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every single mile in your new Toyotas! Sincerely, Zeigler Toyota of Racine

January 25, 2023

The dealership wasted my time. Had an appointment, showed up on time for and the vehicle was on an overnight test drive. More

by bco
Recommend Dealer
No
Employees Worked With
Jonathan Mendez
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Jan 27, 2023 -

Zeigler Toyota of Racine responded

On behalf of Zeigler Toyota, I would like to apologize for your frustrating experience with our sales department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. We try to cater to all our customers and assist in way possible. Unfortunately we are limited to have the same car in stock for interested parties. If you are open to discussing this issue in further detail, please contact me Gene Somers at 262-886-5111 at your convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon.

January 20, 2023

Friendly, knowledgeable, and responsive staff. Beware of the fact that the price you are seeing online is not the actual price of the vehicle. There are non-negotiable add-ons to the total price o More

by beckylyga
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jonathan Mendez
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Jan 21, 2023 -

Zeigler Toyota of Racine responded

Thank you for the candid feedback on your experience with my staff at Toyota. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We have already setup a meeting with the involved parties to review your experience with them, and have no record of your visit. We pride ourselves on transparency and do not have any of the add on that you have described. We understand that buying a car can be confusing to some and we would like to see how we can prevent this happening in the future. Since we have no record of your visit, If you would like to contact our customer relations manager Gene Somers @ 262-886-5111. We would appreciate the opportunity to work with you. Respectfully, Zeigler Toyota of Racine

Jan 21, 2023 -

beckylyga responded

Hi Gene - You have a record of my visit because I have been corresponding with members of your staff since my visit on January 16th. I scheduled a test drive online and subsequently drove four different cars from your lot - which requires you take my license information. I loved the car I drove and was interested to see what the final cost breakdown would be and at this point is when I found out about the add-ons that you require. I say require because this is the final email I got from your team "On Fri, Jan 20, 2023 at 1:03 PM Jonathan wrote: Hey Rebecca, We are out of room on this vehicle where we left at is what we can do. Internet price plus tax,title, license, Lojack and Z-guard." So I guess I am stumped. It seems all of the reviews similar to mine are treated with a similar response from you. Respectfully, Rebecca

January 12, 2023

I have leased Toyota's for my last four vehicles now and I have not had the experience like I had with Lee-Ann on my latest lease! She was great, she did not pressure you, she was very informative and perso More

by tmaddox528
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Ann Kwiatkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2023 -

Zeigler Toyota of Racine responded

Thank you for taking the time to share your comments and feelings about Lee-Ann. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

December 29, 2022

Service advisor admitted to me they didn't have techs or diagnostic equipment to repair my car, he suggested I take the car to GM or Buick if I had any more problems AFTER they replaced an exploded vacuu More

by Madregalowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe was only bright spot in this mess.
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December 26, 2022

Terrible, very poor service. False advertising. We booked an appointment for a test drive and after driving one hour to get there we were told by the manager we could not test dr More

by caridad82dks
Purchase Time
Recommend Dealer
No
Employees Worked With
The manager and Raul
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Feb 22, 2023 -

Zeigler Toyota of Racine responded

It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed ______ decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.

Feb 22, 2023 -

caridad82dks responded

No thank you, I will not repeat the trip.

December 22, 2022

Lee Ann worked with us as new leasers and took care of us through and through- even after we took the car home. She was incredibly responsive and helped make this process SO much easier! Thank you for makin More

by Meg K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Ann Kwiatkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 20, 2022

Lee Ann was very kinda and trustworthy she helped me throughout the entire process I wouldn’t go to anyone else and I highly recommend her! More

by Erica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Ann Kwiatkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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