Do not go to Zeigler Toyota unless you want them to take
advantage of you. I wish I could leave zero stars, but I can’t. My car was declared a total loss in early January and I was in desperate need of a ne
advantage of you. I wish I could leave zero stars, but I can’t. My car was declared a total loss in early January and I was in desperate need of a new car, as I travel for work. I contacted the dealership in search of a new car. The individual I spoke to informed me that they had two cars on the lot, but they would go fast and they did not take deposits to hold cars over the phone. Fair enough. She also told me that if the cars were sold by the time I came in, another allocated 2021 model with my desired specs would be coming in soon and I could place a deposit on it in person. I came into the dealership and sure enough, the cars on the lot were sold. The person I had spoken to was off that day, so I worked with Josh. We test drove a car and I explained that I wanted to put a deposit on the allocated car that was coming in. One thing leads to another and I ended up purchasing the car, providing a down payment instead of a deposit. The dealership assured me that the car would come in two weeks and was documented as such in an email from Fiona. Weeks go by and the car is still “in transit.” I called the dealership every week for an update, because they didn’t think it prudent to contact me when they learned of delays. I was always the one to reach out for any update on the car. I understand that the car market is insane and delays are a dime a dozen, but communication was abysmal. The second week of delays, I asked the woman I spoke to why I wasn’t informed of the delay. She stated that the dealership typically does not do this. I then asked that they do inform me of any updates, and she stated that she would make a note on my profile. After that, I still had to be the one to reach out for updates. I ended up escalating this issue with Toyota customer service and they informed me that it is the dealership’s responsibility to provide updates. When I spoke with the sales manager, Jacob, he said that it is not their responsibility to provide updates. When I informed him of what Toyota said, he quickly changed his tune, but not for long. I had called on a Monday to ask for an update, and of course, the car was delayed another week. I asked Jacob why I wasn’t informed of this delay, and he said, “Well, I’m sorry that I didn’t call you right when we opened. I haven’t even checked yet.” I found that interesting, as I would imagine a sales manager would check their inventory as one of their first duties. Delays kept occurring and I found myself needing to make my first payment to Toyota Financial Services and I still did not have my product. Toyota informed me that it is the dealership who would need to make a change to the loan life, which staff at Zeigler denied. They always directed me back to Toyota when I asked to change the loan life. I fortunately found an available car on the lot with the same specs at a different dealership and I called Zeigler to cancel the contract. I spoke to Noah regarding this matter, and he told me that they would be keeping 5% of the total sale as a cancelation penalty. I told him that in Wisconsin, a contract can be canceled penalty free if the car has not been delivered within 15 days of the anticipated delivery date according to the DOT (it had been over a month at this point). Noah specifically told me that “the DOT won’t do anything about this.” Regardless, I demanded the cancellation of the contract. Suddenly, Zeigler could pay my first car payment and could offer me a loaner car! I still demanded the cancellation. After the contract was canceled, I filed a complaint with Wisconsin DOT regarding the 5% penalty. Guess what? I won the dispute and the State forced Zeigler to return the penalty that they insisted they could keep. Shady things are happening here, so do yourself a favor and take your business elsewhere.