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Zeigler Toyota of Racine

Mount Pleasant, WI

Overview
Employees
Reviews
Vehicles
4.7
2,238 Reviews
Racine Toyota is a new and used car dealer serving Racine Wisconsin. If you are looking to buy a new car in Racine WI you have come to the right car dealership. We believe that those of you buying cars in Racine deserve a great experience. Don't get caught in the games that other car dealers play. Get the respect and price you deserve from Racine Toyota today. Whether you are in the market for a Toyota in Racine Wisconsin or a used car, Racine Toyota can help you find the car that fits your needs. We have genuine sales people who know about the different types of cars, trucks, vans, SUVs, crossovers and their features. If you have any questions on a particular Toyota let us know and we can answer your questions right away.
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13350 Kilbourne Dr

Mount Pleasant, WI

53177

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Showing 2,238 reviews

March 03, 2023

Darone was our sales person and he was outstanding. He did not use high pressure tactics, he gave us the facts, listened to what I was saying, and we got the deal done. And a shout out to Brad in the f More

by kalinedrive
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darone Spears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Williams
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May 02, 2023 -

Zeigler Toyota of Racine responded

I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours. Again, thank you so much. Please let us know if there’s ever anything you need. Your Team at Zeigler Toyota of Racine.

March 01, 2023

I recently purchased my second used vehicle from this dealership and once again was very satisfied with the service and salesmanship. Jonathan Mendez (salesman) and Chris Noa (manager) were the gentleman More

by haumersend
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jonathan Mendez
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May 02, 2023 -

Zeigler Toyota of Racine responded

I just saw the positive note you left about our store, and I wanted to send a personal thank you. It’s so rewarding to know that someone had a good experience with our business and felt compelled to share that experience with others. In this day and age, positive reviews are especially important to a business like ours. Again, thank you so much. Please let us know if there’s ever anything you need. Your Team at Zeigler Toyota of Racine.

February 21, 2023

Darone was the sales person who sold me a vehicle! The purchase was enjoyable Great sales great service More

by john wesley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darone Spears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2023 -

Zeigler Toyota of Racine responded

Dear John, Congratulations on your new car! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Darone and Sales Team know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every single mile in your new car! Sincerely, Zeigler Toyota of Racine

February 08, 2023

BEWARE of this dealership, lots of hidden fees that weren’t advertised and finance manager only cares about selling you their xx warranty packages all the while confusing you more about the numbers. S More

by fuevang5541
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sophia Baldino
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Feb 21, 2023 -

Zeigler Toyota of Racine responded

We apologize for your negative experience. At Toyota we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. Respectfully, Gene Somers 262-886-5111

February 06, 2023

Great experience at Zeigler Toyota of Racine. Lee Ann really went out of her way to help us and accommodate our schedule and needs. Will definitely be back in the future. We already love our Toyo More

by Rgoelz427
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Ann Kwiatkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2023 -

Zeigler Toyota of Racine responded

We’re glad that Lee Ann was able to address your purchasing needs and to place you in a Toyota 4Runner that met your specifications. We appreciate you choosing (dealer name) as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new (make/model)! Please come back and see us again soon! Sincerely, (contact name)

January 27, 2023

CJ Simmons is the salesman to see. Professional, courteous, and an advocate for the customer. Stopped at the dealership to see a vehicle for my son and ended up buying it on the spot More

by HighlanderPurchase
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
CJ Simmons
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Jan 27, 2023 -

Zeigler Toyota of Racine responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Zeigler Toyota of Racne, enjoy that ride! Sincerely, Gene Somers

January 27, 2023

My Purchase was enjoyable with a friendly staff after getting into my 22 4runner i could not wait to show it off. I would definitely recommend this place to my friends. More

by ab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Ann Kwiatkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2023 -

Zeigler Toyota of Racine responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! Sincerely, Zeigler Toyota of Racine

January 27, 2023

I have recently purchased a Camry and Tundra from this store. Both experiences were excellent and will be back to buy more vehicles from them. While there, both times, I witnessed multiple shoppers walk o More

by CliffS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Ann Kwiatkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darone Spears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Basich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Noa, Jonathan Mendez
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Feb 21, 2023 -

Zeigler Toyota of Racine responded

Dear Cliff, Congratulations on your new Camry and Tundra! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Sales and Finance Teams know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every single mile in your new Toyotas! Sincerely, Zeigler Toyota of Racine

January 25, 2023

The dealership wasted my time. Had an appointment, showed up on time for and the vehicle was on an overnight test drive. More

by bco
Recommend Dealer
No
Employees Worked With
Jonathan Mendez
Report | Print
Jan 27, 2023 -

Zeigler Toyota of Racine responded

On behalf of Zeigler Toyota, I would like to apologize for your frustrating experience with our sales department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. We try to cater to all our customers and assist in way possible. Unfortunately we are limited to have the same car in stock for interested parties. If you are open to discussing this issue in further detail, please contact me Gene Somers at 262-886-5111 at your convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon.

January 20, 2023

Friendly, knowledgeable, and responsive staff. Beware of the fact that the price you are seeing online is not the actual price of the vehicle. There are non-negotiable add-ons to the total price o More

by beckylyga
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jonathan Mendez
Report | Print
Jan 21, 2023 -

Zeigler Toyota of Racine responded

Thank you for the candid feedback on your experience with my staff at Toyota. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We have already setup a meeting with the involved parties to review your experience with them, and have no record of your visit. We pride ourselves on transparency and do not have any of the add on that you have described. We understand that buying a car can be confusing to some and we would like to see how we can prevent this happening in the future. Since we have no record of your visit, If you would like to contact our customer relations manager Gene Somers @ 262-886-5111. We would appreciate the opportunity to work with you. Respectfully, Zeigler Toyota of Racine

Jan 21, 2023 -

beckylyga responded

Hi Gene - You have a record of my visit because I have been corresponding with members of your staff since my visit on January 16th. I scheduled a test drive online and subsequently drove four different cars from your lot - which requires you take my license information. I loved the car I drove and was interested to see what the final cost breakdown would be and at this point is when I found out about the add-ons that you require. I say require because this is the final email I got from your team "On Fri, Jan 20, 2023 at 1:03 PM Jonathan wrote: Hey Rebecca, We are out of room on this vehicle where we left at is what we can do. Internet price plus tax,title, license, Lojack and Z-guard." So I guess I am stumped. It seems all of the reviews similar to mine are treated with a similar response from you. Respectfully, Rebecca

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