Zeigler Toyota of Racine

Installation of parts I stopped in to check on availability of my parts which we in. Asked if they could do the install and they squeezed me in and were done in 45 minutes. I stopped in to check on availability of my parts which we in. Asked if they could do the install and they squeezed me in and were done in 45 minutes. Which was a very reasonable time. More

Fast service I was able to get in for service the same day I called and was able to complete extra service required in less time than expected. I was able to get in for service the same day I called and was able to complete extra service required in less time than expected. More

My experience at Racine Toyota I had Chuck as my salesman. He was wonderful, very polite and made me feel very comfortable. As thankful I was to be greeted with a smile. It wasn’t c I had Chuck as my salesman. He was wonderful, very polite and made me feel very comfortable. As thankful I was to be greeted with a smile. It wasn’t chuck that was the issue. There was a small scratch on the brand new vehicle I purchased. It was late and my plates wouldn’t be available till Monday , I also had to drop off my spare key from my trade in. So we decided that I can come back Monday to handle the scratch and everything else. I was assured it “the scratch” was no big deal and that department would handle it no problem. I felt good about the situation. Monday, 22 of July I can back around six. There was chuck , again greeted me with a smile and took my vehicle back to get taken care of instantly. No questions asked . Unfortunately, TWO HOURS later , I finally got the truck back and the scratch was still visible. They had kinda cleaned it again. In a half xxx way. At this point it was dark and I couldn’t see until the next morning that when they “cleaned “ it they left marks down my hood , they also sprayed something on my driver door that to this day is visible like a stain. I can’t believe how after two hours they could get the scratch completely out and how sloppy they did kinda cleaning it. I’m very unhappy with the situation. That department needs a reality check about respecting customers cars and there job. At this point I’m at a loss for what to do. It’s to bad because Chuck can only do so much. After they clean a vehicle isn’t there someone who would inspect it to make sure it’s in tip top shape for the customer. It’s a sad situation that could have easily been handled without any issues. The scratch is still visible and the driver door still has the over spray stain on it. I’m hesitant to even bring it back there to get an oil change. Chuck was great , but unfortunately there r people there that obviously don’t care More

People matter We've all had the typical car dealer experience that makes you feel like you're being lied to and ripped off. My salesman Steven Apel at Racine Toyota We've all had the typical car dealer experience that makes you feel like you're being lied to and ripped off. My salesman Steven Apel at Racine Toyota was the exact opposite of that. He was kind, generous with his time, and worked with me through the whole process. He was the main reason I decided to buy at this dealer. The guys in finance were also a pleasure to work with. There is a solid culture of good natured people at this dealership and it was a refreshing experience. More

Great customer service Attentive and knowledgeable staff. Informative without being pushy. Brought car in for regular maintenance and chatted with a sales associate while th Attentive and knowledgeable staff. Informative without being pushy. Brought car in for regular maintenance and chatted with a sales associate while the work was being done. Pleasant and helpful all the way around. More

routine service I have never been disappointed by the service. Been going to them and their predecessor since 1998, when I got my first Toyota . I plan to continue I have never been disappointed by the service. Been going to them and their predecessor since 1998, when I got my first Toyota . I plan to continue going here for service as long as I still drive and own a Toyota, even tough another dealer is a bit closer to home. More

Excellent Met everyone of our needs. They were extremely helpful, timely and courteous. Second Rav we have purchased from Dealership and have always recommend Met everyone of our needs. They were extremely helpful, timely and courteous. Second Rav we have purchased from Dealership and have always recommended to others. More

Two car purchases Everyone involved was professional and friendly. They produced and delivered what they said. Everyone took the time and no one rushed us or pressu Everyone involved was professional and friendly. They produced and delivered what they said. Everyone took the time and no one rushed us or pressured us. More

New car purchase We have already commended on Lee Ann, but also want to comment on Jakob Kania! Here again we received very professional and courteous treatment. Jak We have already commended on Lee Ann, but also want to comment on Jakob Kania! Here again we received very professional and courteous treatment. Jakob explained everything so as it was easy to understand - and this is very important to us. I don’t recall dealing with Andrés Montano, More

New purchase Great experience from start to finish! Lee Ann was wonderful and took extra time to answer our questions and patiently pointed out features in our ne Great experience from start to finish! Lee Ann was wonderful and took extra time to answer our questions and patiently pointed out features in our new vehicle! Would deal with her anytime and recommend her to friends and family. A definite asset to your dealership! More