Zimbrick Hyundai Eastside

Everyone was very helpful and friendly. Me and my wife had a wonderful experience. Ed was great and very informative, and Bob is finance was great as well. Highly recommended this location Me and my wife had a wonderful experience. Ed was great and very informative, and Bob is finance was great as well. Highly recommended this location More

Work was done but my car was not given a car wash, which I expect when I get service. I expect when I get service. More

I have come to Zimbrick east for over 10 years to have my Sonata serviced because I have always received excellent service, professional advisors who were NOT trying to upsell unneeded work or parts, and pol Sonata serviced because I have always received excellent service, professional advisors who were NOT trying to upsell unneeded work or parts, and polite and friendly staff. I realize the dealership may cost a little bit more but I value knowing that someone who specializes in my car is taking care of it. More

I always have a great experience at Zimbrick Hyundai east. The people are always very nice east. The people are always very nice More

Buying a car can be an uncomfortable experience, but everything went smoothly for me at Zimbrick. Super nice salesman Ed Pamperin makes you feel like you're the most important person in the room. He ans everything went smoothly for me at Zimbrick. Super nice salesman Ed Pamperin makes you feel like you're the most important person in the room. He answered all my questions and took the time to demonstrate the car's new technology. All in all, it was a good experience. More

I had my car in for service, after the completion of the service I drive my vehicle approximately 20 miles and the check engine light started blinking. Due to the blinking check engine light blinking, I was service I drive my vehicle approximately 20 miles and the check engine light started blinking. Due to the blinking check engine light blinking, I was advised by zimbrick east to discontinue driving the vehicle or risk damaging the motor. I asked when I would be able to have them fix the issue that ended up being caused by a damaged spark plug that had just been installed during the service. They couldn’t get my vehicle in for a month. Also I was advised to have my vehicle towed in. I asked if I had it towed in of it could be squeezed in earlier, I was told no. I called the service person and left a vm with no response. Finally I had my vehicle towed there in hopes that I’d get lucky and it would be looked at earlier. My car was looked at 3 weeks after I called rather than a full month. I had no vehicle for 3 weeks. It was incredibly inconvenient and I’m just fortunate to have the ability to work from home otherwise it would have cost me a lot and no offer of a loaner vehicle while I had to wait for my appointment. All around bad customer service. I’ve been taking my vehicle to Zimbrick East in Madison WI for 16 years but I won’t be any more after this. The customer service used to be incredible. It’s gone way downhill which is very disappointing. More

Excellent service and provided me with a quick, efficient visit. I am very grateful for the staff, especially Richard and Bob for making the car buying experience incredibly pleasant visit. I am very grateful for the staff, especially Richard and Bob for making the car buying experience incredibly pleasant More

All work done when promised! Appreciated having a nice freshly washed and vacuumed car when we picked it up! Appreciated having a nice freshly washed and vacuumed car when we picked it up! More