Zimbrick Volkswagen of Madison

zimbrick east is friendly and a good communicator. They gouge service customers at every turn. I was quoted 1400 dollars for 2 control arms installed not including allignment. The parts are less than They gouge service customers at every turn. I was quoted 1400 dollars for 2 control arms installed not including allignment. The parts are less than 150.00 so labor for a 1 hour job is over 1000.00 when my car is already on the lift for other work. They should be ashamed for abusing the consumer to this extent. More

Fast and extremely easy service setup. Service itself took under an hour and was satisfactory. Service itself took under an hour and was satisfactory. More

Great communication and professionalism. I shopped them against other repair shops and they were the same or a little better. Will choose them again. I shopped them against other repair shops and they were the same or a little better. Will choose them again. More

They were quick and communicated any updates on my vehicle. I would bring any vehicle here!!! Highly recommend!!! vehicle. I would bring any vehicle here!!! Highly recommend!!! More

They are SO accommodating, & pleasant to work with! Rob Miller is my go-to, & he’s fantastic!! :) Rob Miller is my go-to, & he’s fantastic!! :) More

Everything was easy as always. From set the appointment to pickup. Always top notch service. From set the appointment to pickup. Always top notch service. More

Very good wonderful trustworthy helpful courteous kind clean good coffee not many cars in showroom to look at clean good coffee not many cars in showroom to look at More

They were very organized and efficient with my car service. Very professional with good communication. service. Very professional with good communication. More

Excellent service for new car. .Very polite. Knowing what is needed for new car information .Very polite. Knowing what is needed for new car information More

I hate to do this but I would recommend that you avoid this Dealership and take your service needs elsewhere. I recently had my 2013 tdi passat in to Zimbrick VW Madison for a plugged heater core (warran this Dealership and take your service needs elsewhere. I recently had my 2013 tdi passat in to Zimbrick VW Madison for a plugged heater core (warranty) and a DTC PO111. After some back and forth, I only agreed to the suggested repairs (above and beyond what I brought the car there for) because I felt my VIN would be "Red flagged" and future warranty related failures would be denied if I didn't agree to the suggested repairs. I firmly believe this is a phishing technique they use to increase revenue. 11 days later and $2518.95 bill paid, drove my car home, next day drove to the gas station and the check engine (MIL) light came on at this point I have only put on 41 miles since the original repair order was written up at Zimbrick on Jan. 10th. I scanned it when I got home and the PO111 was back along with a PO26A and 2 heater related codes. I won't go back, "fool me once, shame on you" , "fool me twice, shame on me" More