Zimbrick at Fish Hatchery Road

I own a 1998 Honda Acord. I have had it for approximately 10 years, and love my car. I currently have 201,000 plus miles on it and it runs like a chanmp. I go to Zimbrick for my maintainance approximately 10 years, and love my car. I currently have 201,000 plus miles on it and it runs like a chanmp. I go to Zimbrick for my maintainance work, and have always felt "at home" in the waiting area. The staff is great in the service area as well as the customer service desk. They always do a thorough check of my fluids, and other mechanics of my car and I never have to worry about coming back to have them re-do the work that they put in. It is done right the first time. In reference to the hospitality of the waiting area, I usually bring some hand work to do while I am waiting and when they finish my car they always tell me to take my time, the paper work will be at the counter when "I" am ready. Who else would allow you to stay and finish the afghan row you are working on, or finish your visit with someone you have struck a conversation with? There are other honda dealter ships a little closer to work and home that I could go to, but the one I go to on Fish Hatchery is so good to me and my car that I would feel like I was hurting their feelings by going elsewhere. I was invited to the car care clinic this evening, and it was first rate like everything else they do. We had a lasagna dinner with the garlic bread, salad, drink and dessert. The caterers were friendly, and the food was great. The visit to the bay where they work on the cars was great. They showed us the bottom of the car, as it was hoisted, they showed us the motor and how to check all fluids, they showed us the difference in worn parts versus the new parts and how the worn parts affect the performance of the car. Then they took us to the trunk to show us where the spare tire and tools were, and even showed us where to place the jack. They went through a lot of information, but it did not feel overwhelming. They answered many questions from the participants, and they were very thorough indeed. I can not say enough about the Zimbrick Honda dealership on Fish Hatchery. If I was looking for employement, I would want to work there with what I consider a GREAT staff. Speaking of great staff, I had the opportunity to meet the person behind the wonderful e-mails I get from Zimbrick! I visited the dealership for regular maintainance one day and they had the Accord Crosstour on dispaly. I decided to have a look. A very nice sales person came along and showed me all the wonderful features, but NO pressure. I am sure if I had pursued a purchase, he would have been VERY helpful in answering any questions I may have had, and I would have drove away feeling VERY confident in my purchase. I could go on at great lengths about this dealership and the staff that makes it the best! I hope I have made it very clear that Zimbrick rates #1 in my book!!! Thank you for the opportunity to rate this dealer. Donna Parker More

I bought my infiniti EX35 from Gary in 12/2010. He was approachable and provided good customer service. For example, while I was waiting for my paperwork to go through at around 3PM in the afternoon, he r approachable and provided good customer service. For example, while I was waiting for my paperwork to go through at around 3PM in the afternoon, he ran out and got me a quick lunch even though I only asked for snacks. It was snowing that day and I was fearful for driving in the snow. He not only convoyed me to the Madison airport to return my rental car but also drove me back to Waukesha with his wife. He wanted to make sure I got home safe and sound. The level of service was way beyond "customer". Rather every customer is treated like their own friends and family members. No fancy sales pitch but down-to-earth in the way customers think and speak. More

I was greeted immediately! There was no pressure. I went to four dealers and was given more for my trade here than the other dealerships. I also got the best price right up front! There was no need to haggl to four dealers and was given more for my trade here than the other dealerships. I also got the best price right up front! There was no need to haggle! They were willing to give me as much time as I needed! Extremely happy with Mike, the dealership staff and the vehicle! Would strongly recommend Zimbrick Infinit to anyone! More

We worked with Mike from sales and kenley from financial, both were very helpful and professional. They made the whole process go very smooth.Kenley took the time to make sure we understood the fi financial, both were very helpful and professional. They made the whole process go very smooth.Kenley took the time to make sure we understood the financing side, and mike took time to explain veh features. Mike even made us a custom clear folder with info about veh and what to do if there is a problem.Mike also sent us a music cd he had made. All nice touches that make for a Good experience. More

I have purchased vehicles from Infiniti of Madison for 13 years and have always been happy with the service I have received. During this time Glenn has always gone out of his way to make sure he works around years and have always been happy with the service I have received. During this time Glenn has always gone out of his way to make sure he works around my schedule to make it as convenient as possible. This is very important as I live 50 miles away from the dealership, so flexibility is important. More

i have been buying cars since 1952 and michael christion is the very best salesman i have had. i recommend him to all my friends. very pleased with the dealer too. everytime i go for service , i am not dis is the very best salesman i have had. i recommend him to all my friends. very pleased with the dealer too. everytime i go for service , i am not disappointed. their car wash is super. they are prompt also which i enjoy. More

I have been a Zimbrick customer for more than 20 years. The Zimbrick service department is top notch! Always very helpful, friendly and thorough. My last service appointment ended up costing less than the The Zimbrick service department is top notch! Always very helpful, friendly and thorough. My last service appointment ended up costing less than the estimate because they determined not all the parts needed to be replaced so they only replaced what was needed. Saved me over $100! I really appreciate their ethical approach to customer service. More

These guys were very professional and not pushy. The salesman that sold us our van was Kevin. He was a nice young guy that answered all of our questions, gave us a good deal, and didn't pressure us at a salesman that sold us our van was Kevin. He was a nice young guy that answered all of our questions, gave us a good deal, and didn't pressure us at all. We were very pleased with their service and would highly recommend them. More

I am in the process of replacing my 1994 Honda Accord and was having great difficulty deciding on a vehicle that offered enough utility without too much price. I went back and forth between the Fit and CRV t was having great difficulty deciding on a vehicle that offered enough utility without too much price. I went back and forth between the Fit and CRV to the point that they prepared the CRV for delivery. Rather than pick the car up we test drove both vehicles one more time, this time on the highway at normal cruising speeds. Based on that we found that the Fit was good enough and offered a fair amount of utility for lower cost. Zimbrick prepared the fit for us. I had done alot of online research regarding both cars and had forgotten to check on the location of the gas tank which is information not available online and actually difficult to find. I asked the sales rep where the tank was located. This was during the signing of the paperwork at check writing time. I admit very late in the process, but in a buyer beware world, certainly within my rights as a consumer. The sales rep became quite agitated and assured me the car was safe. He wasn't able to answer the question so he pulled in someone from service who confirmed it is directly below the driver's seat. I wasn't comfortable with that situation and let them know we would pass on the Fit. At that point, rather than engaging to determine if the CRV as a runner up would be our choice they bacame emotional and as was put by the the sales rep, "if you come back don't ask for me. Better yet, don't come back." The sales manager relayed the same sentiment shortly after. Apparently, they don't want our business if it's an inconvenience. More

I always appreciate the friendly service and attention to detail that Bob and his crew provide for my Civic. He doesn't try to sell me on anything more than what is absolutely necessary so I can trust him, i detail that Bob and his crew provide for my Civic. He doesn't try to sell me on anything more than what is absolutely necessary so I can trust him, in fact, I call him "My Bob - my dad away from home" every time I talk about him to anyone! :) More