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Zimbrick at Fish Hatchery Road
Madison, WI
2,226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,226 Reviews of Zimbrick at Fish Hatchery Road
February 13, 2020
Disorganized First time using Zimbrick Fish Hatchery's service center with a scheduled appointment (first time owning a Honda) and when I arrived, several employee First time using Zimbrick Fish Hatchery's service center with a scheduled appointment (first time owning a Honda) and when I arrived, several employees simply walked by me and didn't even offer to help. Then those employees who were currently working with a customer took the time to say "I will be right with you". At that point, a woman had taken my keys and told me to go express, as if I knew what that meant. I then went into what I would assume was the CSR area only to have more people looking at me but not offering to assist. Finally I asked where express was and what that meant... someone was finally able to help me. I felt clueless the entire time I was in service... for an oil change of all things. I was then informed that I would need a new windshield wiper due to my driver side one breaking thanks to the recent snow storm (I mentioned this to the service adviser as I've changed my wipers a few times in the past and something seemed off about my driver side wiper) and agreed to order the new blade at $40 and that the part was not in stock but would be here the follow day around lunch time. I re-arranged my work schedule to have all of my meetings in the morning so I had better availability to go get the new windshield wiper part and have them install in but never received a phone call. Only to leave work after the service center was closed and there was now snow to deal with. I did not receive a single phone call regarding the part, whether it be in or delayed. After driving all the way home on the beltline with only visibility out of my passenger side (as they took my driver side wiper completely off), I stopped at farm n fleet and got my own windshield wiper and installed myself. Extremely disappointed in the lack of communication and service at Zimbrick Fish Hatchery. Will continue my service at Grand Canyon Drive from now on. Hoping for better service at that location. More
by SLSCHAEFER3
Verified CustomerEmployees Worked With
Cody Diedrickx, Mellissa Rupnow
February 12, 2020
Service. A phone call to the dealer after an online snafu set things straight. From the garage greeter to the technical advisor and the cashier, all pleasant, A phone call to the dealer after an online snafu set things straight. From the garage greeter to the technical advisor and the cashier, all pleasant, knowledgeable, and deserving of a raise. More
by duckhunting
Employees Worked With
Not good with names.
February 12, 2020
Fantastic Experience It was one of the best experiences. Bill listened and came up with options for me. I have the perfect Cvic. After I purchased the car, Bill spent t It was one of the best experiences. Bill listened and came up with options for me. I have the perfect Cvic. After I purchased the car, Bill spent time with me going over the car and answering questions. Very impressed. More
by sh4m
Employees Worked With
Mitch Garnett, Bill Bailey
February 12, 2020
Zimbrick HONDA is our go to dealer for new cars as well as all the servicing needed. We really like how they will call us after service is completed to explain what they did and make recommendations for an as all the servicing needed. We really like how they will call us after service is completed to explain what they did and make recommendations for any necessary repair. They do not insist on services that are not critical or safety related. More
by SEOW
Employees Worked With
Jill Warren, Jeff Bauhs, Tom Strahota, Mike Werner, Tim Sonday
February 11, 2020
Oil change My Service Rep was very helpful, he explained all of the options for service, the costs of each service and answered all my questions. Thanks My Service Rep was very helpful, he explained all of the options for service, the costs of each service and answered all my questions. Thanks More
by arroyobryant
Employees Worked With
Stephen Pelletier
February 11, 2020
Fast, Dependable and reliable I always have a good experience at the Zimbrick Honda Service Dept. on Fish Hatchery Road. I like them so much, I just keep buying Honda vehicles so I always have a good experience at the Zimbrick Honda Service Dept. on Fish Hatchery Road. I like them so much, I just keep buying Honda vehicles so I don't have to change where I get my car serviced. And Honda makes great vehicles, so that helps too. More
by AMELTON1
Employees Worked With
Jeff Bauhs, Tom Strahota, Mike Werner, Mellissa Rupnow, Jacquie Steele
February 11, 2020
This was a great experience! Usually I hate car shopping because everyone is so pushy, but this was enjoyable. Zahid made it painless and I didn’t feel pressured. I have always wanted to buy a Honda, my exp because everyone is so pushy, but this was enjoyable. Zahid made it painless and I didn’t feel pressured. I have always wanted to buy a Honda, my experience makes me never want to go anywhere else. The only downside is that I never received a second set of keys, apparently they were misplaced so I have to have a key made. This is not a huge deal, just a minor inconvenience. Overall I would recommended Zimbrick Honda, this was a smooth and easy transition for me, and everyone was very nice to work with. More
by NATKAT11
Employees Worked With
Zahid Azimulla, Mitch Garnett
February 11, 2020
Recall Service - Air Bags Friendly staff, Efficient drop off and registration, Fast service. Dealing with a 20 year old car they did what was needed and worked with me to dete Friendly staff, Efficient drop off and registration, Fast service. Dealing with a 20 year old car they did what was needed and worked with me to determine if the other issues that I was having warranted additional work More
by JJA1313
Employees Worked With
Jeff Bauhs
February 11, 2020
Awesome customer service all around. Lynn was great. The person who showed us all the features (I am sorry that I don't remember his name) was patient and answered all my questions. person who showed us all the features (I am sorry that I don't remember his name) was patient and answered all my questions. More
by LIZMEYER
Employees Worked With
Lynn Moldenhauer, Mitch Garnett
February 11, 2020
Always a pleasant visit. Great service and friendly staff. Had a small scuff when I brought it in that they took the time to buff out for me. staff. Had a small scuff when I brought it in that they took the time to buff out for me. More
by GILBERTSONCORY01
Employees Worked With
Alex Gissal, John Bridgeman
