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Zimmer Chrysler Dodge Jeep Ram

Florence, KY

4.3
728 Reviews

1086 Burlington Pike

Florence, KY

41042

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Showing 728 reviews

June 09, 2023

Absolutely amazing personal work there they treat you great and help you in anyway they can highly recommend Zimmer Dodge More

by Dwseal6601
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Willett, Gabe Wassem, Barry Greber
Jun 12, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are delighted to hear you experienced great customer service and support! We hope to see you again soon. Take care!

June 09, 2023

Oil change took ALL day. Other requested work not completed. Disappointed and will not return. More

by Lana.Spegal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan
Jun 12, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are so sorry to hear this, Lana! The most important thing is that we make things right as soon as possible and that you trust us to provide you with the service you deserve. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further. Thank you!

June 06, 2023

Prompt courteous professional staff! ! Competent and excellent service delivery within a most reasonable time span. Waiting lounge was comfortable. More

by Marysupp199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Moliqueq
Jun 07, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

It's great to hear you had such a good time. We always put our customers first, so we can't wait to have you back!

June 05, 2023

Your service dept advisors are the worst I have ever experienced. They never called me and gave me an update . For 1 day scheduled work turned into 3 . And I never once received a return call . I had to More

by Jalsip1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tesara Short, Scott Wehrle, Stephanie Moliqueq
Jun 06, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback about your recent experience with our service department. We sincerely apologize for the lack of communication and the extended timeframe it took to complete the scheduled work on your vehicle. We understand how frustrating it can be when expectations are not met, and we take full responsibility for the inconvenience caused. We would like to make it right and regain your trust. Please reach out to Lorenzo Serrano directly at lserrano@zimmermotors.com to discuss this matter further. Thank you.

June 02, 2023

Rich and his workers did a fantastic job! I am well pleased! Thank you so much. More

by sandygleeson118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Zimmer
Jun 05, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thanks for your kind review. We strive to provide the highest quality of customer care, and we appreciate your feedback.

May 31, 2023

Scheduled an appointment for a warranty issue 2 weeks in advance.they had full knowledge of what needed to be done. Tech was in training til mid week so no one could work on vehicle. I asked for a loaner. I More

by mtb411
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tesara Short
Jun 01, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are very sorry to hear that the service you received was less than satisfactory. Our team is ready and willing to work with you to make sure you’re taken care of. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further. Thank you.

May 27, 2023

Zimmer Chrysler Dodge Ram Jeep Customer Service was excellent Bryan was very helpful Would recommend them for all your automotive needs Ron G More

by turfman15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
May 30, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you kindly for taking the time to leave feedback with us! We are elated to know that Bryan was such a pleasure to work with.

May 27, 2023

Customer service was excellent Bryan was very helpful Would recommend them for all your automotive needs More

by turfman15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
May 30, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are happy to know that Bryan was a pleasure to work with! Thank you for the five-stars and feedback!

May 26, 2023

Just awesome and very helpful and patient couldn't get any better satisfied gladly appreciated thanks again More

by keithmontgomery972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria , Christina Cain
May 26, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Good service is our ultimate goal. We're so glad you had a great experience!

May 23, 2023

I would like to recommend that if you put something on the engine or underneath part of the car that you are made it responsible for the cleanup. Every time I go out for an oil change there is oil leaking More

by gbrinkman08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Scott Wehrle, Stephanie Moliqueq
May 24, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We really appreciate the time you took to share this with us. It's important to us that our customers have a great experience. We take all feedback into consideration. Please accept our sincerest apologies for any inconvenience caused. Please feel free to reach out to Lorenzo Serrano lserrano@zimmermotors.com to talk further on this matter. Thank you.

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