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Zimmer Chrysler Dodge Jeep Ram

Florence, KY

Overview
Reviews
4.2
727 Reviews
Call Dealership (859) 525-1344
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1086 Burlington Pike

Florence, KY

41042

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Showing 727 reviews

May 02, 2023

The service department is very disorganized. On Friday 5/28/2023 I had to make 22 phone calls before any one would help. That was a forwarding call to the GM. On one of those calls I wait More

by glinton
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Wehrle
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April 29, 2023

Couldn't have asked for a smoother experience getting a recall repaired. Communication from service was top notch. More

by BSMITH5977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
May 02, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for the feedback! We value your business and appreciate the opportunity to assist you with your automotive needs.

April 28, 2023

Awesome salesperson, awesome finance guy and awesome clean up boy Will buy more cars in the future from zimmer More

by Jason.russell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Marsh, Christina Cain
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May 01, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We’re so glad your experience with us was a great one, and we can’t wait to help you with your next car!

April 27, 2023

I’m happy with my purchase 3 years ago but not always satisfied with the service department. More

by tomwesseling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tesara Short, Stephanie Moliqueq
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Apr 28, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Our team is committed to 100% customer satisfaction. If you're not completely satisfied with your experience here, let us know. We will do everything we can to rectify the problem immediately. Please feel free to contact Lorenzo Serrano lserrano@zimmermotors.com to discuss this matter further.

April 17, 2023

The service appointment was made and began as scheduled, the vehicle was serviced quickly, no issues! More

by Jasonp_3673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Moliqueq
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Apr 18, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We are delighted to hear you experienced great customer service and support!

April 13, 2023

Very quick today Stephanie was nice to work with Great customer service in which I appreciate More

by loristrothman
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Apr 14, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for the five stars and kind words! We hope to see you again soon!

April 11, 2023

Attempted to schedule a service appointment four times and got a hangup each time. Sorry I bought a new car from Zimmer! More

by sawdust
Recommend Dealer
No
Employees Worked With
Could not get through!
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Apr 11, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced while attempting to schedule a service appointment with us. We understand that your time is valuable, and we regret that we failed to meet your expectations in this regard. We take your feedback seriously and will be looking into the matter to identify the root cause of the problem and make the necessary improvements to prevent such occurrences in the future. We would like the opportunity to make it right and earn back your trust. Please do not hesitate to reach out to Lorenzo Serrano lserrano@zimmermotors.com or call Lorenzo at (859)-657-5606. Thank you again for bringing this to our attention. We look forward to the opportunity to serve you better in the future.

April 06, 2023

Brian was very friendly and helpful. My service appointment was on time, quick and efficient. More

by hawkandmichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 07, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you, Brian, for the feedback and five-stars! We truly appreciate it!

March 28, 2023

Excellent dealership staff in the service department was able to get my vehicle serviced despite being fully booked. More

by Patrick.yakir
Recommend Dealer
Yes
Employees Worked With
Bryan , Stephanie Moliqueq
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Mar 29, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

We value your business and appreciate the opportunity to assist you with your automotive needs.

Mar 31, 2023 -

Patrick.yakir responded

Excellent dealership

March 27, 2023

Everyone was very helpful. They had the truck I wanted in the color I wanted. The sale only took about 2 hours from start to finish More

by Namrednos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Wassem
Report | Print
Mar 28, 2023 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you for your positive review! We are glad you enjoyed your shopping experience. It was a pleasure working with you, and we hope to see you again soon!

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