Back

Zimmer Chrysler Dodge Jeep Ram

Florence, KY

4.2
727 Reviews

1086 Burlington Pike

Florence, KY

41042

Directions

By Type

Showing 727 reviews

December 03, 2020

A former employee and mark bandurske were the people “helping” me. They were extremely pushy, while saying they didn’t want to push us. There was damage on the vehicle that wasn’t listed and wasn’t comm More

by Kawagner08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chloe berwanger, Mark Bandurske
Dec 04, 2020 -

Zimmer Chrysler Dodge Jeep Ram responded

Response from the owner12/3/2020 Hello Katie, we were able to find your information under the name of Katherine. Your salesperson Chloe Berwanger entered you into our system on 10/30/2002 and made a note that you were close personal friends. We see you were in our establishment on 10/31/2020 and at that time (as per Chloe’s notes) a vehicle was selected, a test drive agreement was filled out and signed by you for a 2014 Chevy Malibu. Your sales rep Chole, recorded information for an application for credit which you also signed. Additionally, you provided us with a paycheck stub for a job which appears to be the first one issued to you from this employer. A copy of the Carfax report was in the materials that we have in the packet of information regarding your visit, The Carfax report states that the vehicle had two previous owners and an accident report in its history. Your credit was pulled, and your score was presented to you. A Purchase proposal was prepared listing the same price as we had the vehicle for sale on the internet. A down payment was listed as $5,000. The proposal was prepared and signed by our manager and stated payments for 60 months with a range of $332 to $347 with approved credit. The proposal also listed a service contract, Gap insurance, and paint and fabric protection all products which are discretionary and can be waived by the buyer at time of purchase. An application was submitted to several lending intuitions on that same day, Three conditional approvals were obtained for you on this vehicle, However, other banking institutions denied the application. Any lending institution that denies someone credit, would send a letter explaining why they chose not to approve the loan. It appears from your credit burau that you began shopping for a vehicle in July of 2020 by the amount of previous pulls from other automotive retailers. Shopping for a long period of time and allowing many pulls to one’s credit can affect the score; the following is cited from the CFPB (Consumer Financial Protection Bureau) website. https://www.consumerfinance.gov/ask-cfpb/what-effect-will-shopping-for-an-auto-loan-have-on-my-credit-en-763/ LAST REVIEWED: JUN 08, 2016 What effect will shopping for an auto loan have on my credit? Shopping for the best deal on an auto loan will generally have little to no impact on your credit score(s). The benefit of shopping will far outweigh any impact on your credit. In some cases, applying for multiple loans over a long period of time can lower your credit score(s). Generally any requests or "inquiries" by these lenders for your credit score(s) that took place within a time span ranging from 14 days to 45 days will only count as a single inquiry, depending on the credit scoring model used. You can minimize any negative impact to your credit by doing all of your shopping in a short amount of time. You could save hundreds or even thousands of dollars by shopping for the best rate and terms on a loan. For example, let's say you are looking around for an auto loan and you authorize five lenders to check your credit score(s) within a 14-day time span. All those inquiries should count as one inquiry. If you shop for a mortgage loan at the same time you are shopping for an auto loan, the shopping you do for those two loans should count as two separate inquiries. And don't worry about all those promotional offers for credit cards impacting your credit score(s). These promotional offers do not affect your credit score(s). Lastly, we must acknowledge that your salesperson and close friend, Chloe Berwnager has left our employment. Several unexcused absences for which she could not produce appropriate documentation resulted in her leaving employment with us. It must also be noted that your visit was in October and this complaint came in immediately after Chole terminated her employment with us. Chole had notated in our system on 11/19/2020 that you were able to purchase a vehicle from an individual for $5,000. We wish you all the best and many years of safe driving in your vehicle.

November 24, 2020

Everyone was very friendly and willing to help, without any pressure. They were very quick to find the Jeep I wanted and call back. Thank you More

by Paula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fritsch, Cameron Carlotta
Dec 04, 2020 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you, Paula, for the five-star feedback! Congrats on your Jeep! If you ever need anything, be sure to let us know. Take care!

November 24, 2020

people!!!! NEVER trust your car to this service !!!! I have never seen a greater nightmare and such a bad attitude towards clients !!! it was a nightmare for 2.5 months!!! More

by Aira43
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Wehrle, Jessica Spegal
November 08, 2020

Excellent service, as always! Lots of new faces in the service department, but Kyle Edgley took care of EVERYTHING for me! I love dealing with Zimmer! More

by HollyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deric Massie, Donnie Covington, Kyle Edgley
Dec 04, 2020 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you, Holly, for taking the time to leave feedback with us! We are happy to know that Kyle was such a pleasure to work with!

November 08, 2020

We have purchased many cars Over the years from large to small dealers. This by far was the best start to finish process we have ever had. Our daughter was about to graduate college and start a teaching car More

by Scott.email
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fritsch, Nick O'Brien
Dec 04, 2020 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you, Scott, for taking the time to leave feedback with us on your overall experience! We are elated to know that your car buying experience was top-notch! We strive to have excellent customer care at all times to ensure that everyone has a five-star experience. If you ever need anything, be sure to let us know. Take care!

October 30, 2020

Jason made the car buying process easy. Everything was straight forward. They searched for the perfect car and found it for me. I was in the dealership and out in 45 minutes. More

by Happy Gilmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fritsch, Jason Zylka
Dec 04, 2020 -

Zimmer Chrysler Dodge Jeep Ram responded

We are thrilled to know that you had a wonderful five-star experience with Jason at the dealership. Congrats on your purchase! If you ever need anything, be sure to let us know!

October 27, 2020

Excellent service team and always have appreciated the timely manner and quality work they do They have a good team and I know they check all the things I expect from them More

by Jdlusby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Covington, Kyle Edgley
Dec 04, 2020 -

Zimmer Chrysler Dodge Jeep Ram responded

We strive to have great customer care at all times to ensure that everyone is treated like family! If you ever need anything, be sure to let us know!

October 26, 2020

Everyone I dealt with at Zimmer was courteous, answered my questions completely and respectful of my time. Jeff Henderson, my sales rep was particularly helpful. I’ve been buying cars for 40+ years now and More

by Tod L
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Henderson, Mark Bandurske
Dec 04, 2020 -

Zimmer Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your feedback with us! We strive to have excellent customer care at all times to ensure that everyone is treated like family! We look forward to seeing you again soon!

October 22, 2020

Great dealer Jason took good care of my needs I will purchase at this dealer in the future they will listen to your needs give them a try i think you will be satisfied More

by goyette1662
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Zylka
Dec 04, 2020 -

Zimmer Chrysler Dodge Jeep Ram responded

We truly appreciate your five-star feedback! We are thrilled to know that Jason was such a pleasure to work with! If you ever need anything, be sure to let us know.

October 15, 2020

Jason and Nate were great. I got the car of my dreams!! They both went above the call of duty to bring in the car I was trying to find. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Marsh, Nate Hogel, Jason Zylka
Dec 04, 2020 -

Zimmer Chrysler Dodge Jeep Ram responded

Mark, we appreciate your five-star feedback we are elated to know that Jason and Nate were such a pleasure to work with!

...
34
...