They took my personal information, ran my credit, and then no contact for over 36 hours.. then car was sold to someone else. Highly unprofessional and I highly suggest shopping elsewhere. Read on.
What would you think if a car dealership rep took all of you personal and credit information, and then heard nothing for 36 hours? This is exactly what happened to me when I attempted to purchase a car from AutoPros of Columbia. Salesperson seemed nice enough; not pushy and knowledgeable about the product and processes… I agreed to purchase the car so he had me send a pic of my driver’s license, my insurance card, and ran my credit. He called me back to tell me that everything checked out and that someone will call me shortly to take a deposit. I'm from out of state so I booked a one-way airline ticket ($300 for one-way on short notice) and he advised he will arrange to pick me up at the airport. Sounds good so far? Read on….
The call back never happened. My calls to the dealership were immediately sent to voicemail and the voicemail was conveniently full. Calls/texts to my salesperson were unanswered. This went on for about 36 hours. 2 business days later, someone finally answered my call and informed me that the car had been sold! No apology was given, just silence as I explained what they had done to me. Conveniently, manager or owner was not available to speak with to provide an explanation. My next round of calls was again met by voicemail message and a full voicemail box. I then sent an email through their website, demanding they need to delete my credit and personal info and they need to call me so I don’t have to report this on identitytheft.gov. Oddly enough, I get a call back from someone who said they were a manager, didn’t get much of an apology, explained that the salesperson I had been working with is no longer employed by their store, and that they deleted my info. I demanded this sent to me via email and writing. I did get an email stating my info was secure, but nothing in the mail and it has been over 3 weeks. I assume they think they just swept me under the rug.
I’m not that upset that I’m out $300 on airfare and didn't get to buy the car I wanted - that’s my fault for trusting complete strangers at a car dealership. Lesson learned. What I’m upset about was the anxiety my wife and I were put through of not knowing who had just received all my personal info for over 36 hours, not getting any real apology or explanation other than my salesperson on my deal was flaked out, and I still do not have anything in writing about what they did with my credit info (Oddly enough, I’ve been getting a lot of credit offers in the mail recently - contact FTC?). I still wanted to know what happened but dealership’s voicemail is still full and my latest email unanswered. I attempted to contact the owner or GM before writing this review but I’m guessing they are screening to avoid me. From my experience, this is just NOT a very trustworthy outfit they are running and if you are considering purchasing here, I wouldn’t if I were you.
I wanted to share my experience with AutoPros Columbia so that you, person reading this, have as much info as possible to make an informed decision as to where you purchase your next car from.