CarMax

The purchase went fairly smooth and Hammond did a great job. However, a few comments / critiques are necessary: 1. The final paperwork took way too long. Even though I submitted all my information onlin job. However, a few comments / critiques are necessary: 1. The final paperwork took way too long. Even though I submitted all my information online beforehand and was pre-approved for the loan, it still took 3 hours to complete the transaction! 2. After final completion, we had to request the bow on the car for photos! They forgot to put it on the car. 3. We had to wait a long time for the car to be ready. They kept telling us it was being prepared. But when we finally got the car, the inside windshield was dirty, the side mirrors were smudged up, there were stale cookies stashed in the cup holder area and the rear wiper was the wrong size; it was tool long and was hitting the top of the window frame. (I am still waiting for that to be corrected) So if anyone is paying attention, some work must be done to make improvements at this CarMax. More

Trinidad was great and the whole experience was super. Wwaiting to see if any problems devlope be fore the 30 day warranty is up. Wwaiting to see if any problems devlope be fore the 30 day warranty is up. More

My second time of purchasing a vehicle from this dealership and always resulting with a satisfied service. dealership and always resulting with a satisfied service. More

Service at this CarMax location was good. I was greeted right away, didn’t have to wait for my appointment, and the staff were friendly and helpful. The test drive went smoothly, and the purc I was greeted right away, didn’t have to wait for my appointment, and the staff were friendly and helpful. The test drive went smoothly, and the purchase process was fairly easy. However, plan on spending at least 3 hours there from arrival to leaving with the car. I’m giving only 3 stars because of a big issue with the vehicle. CarMax did a great job hiding the smell of cigarette smoke. When I bought the car, I didn’t notice it right away. I went on a short vacation, and by the time I got back, the odor was very strong. I also found cigarettes under the seat. The listing never mentioned it had been smoked in. Since I was past the 10-day return window, they said there wasn’t much they could do. After showing my receipt, they offered a $250 credit voucher (most odor removal fees are $500+ and a free cabin filter replacement (worth about $30). The manager, Paul, was not helpful. He basically made fun of me for not noticing sooner and implied that I might have smoked in the car myself. All in all I love the car and the service was good, but hiding something like that made me walk away with a bad taste in my mouth. I really like the car and the service was solid overall, but hiding the smoke issue left a bad taste in my mouth. Advice for buyers: CarMax usually provides a good experience and will take care of you within the 10-day window. However, they don’t always disclose odors (and they can mask them well). Don’t take a long trip right after buying—inspect the car thoroughly and be ready to return it quickly if needed. More

good service and friendly. attention good. this is my second tesla bought at carmax. very happy with the color and model attention good. this is my second tesla bought at carmax. very happy with the color and model More

We have purchased several vehicles from Carmax over the years and have found consistently excellent service and a good selection This latest visit the dealership seemed busy and possibly understaffed but years and have found consistently excellent service and a good selection This latest visit the dealership seemed busy and possibly understaffed but it was still a good experience We are planning to purchase our next vehicle from Carmax when the time comes in a couple of years More

Thank you for all you guys did for me and my wife! We are loving our new SUV. Many adventures await us! Thank again CarMax team in Fairfield. We are loving our new SUV. Many adventures await us! Thank again CarMax team in Fairfield. More

Car I bought is having too many issues, its a faulty car , very un happy , very un happy More

I went in casually just looking, not thinking of buying a car. I met salesman Jonathan (great guy btw!) He was truly an amazing help to both my fiancée and I. I didn’t even think I my credit could handle a c car. I met salesman Jonathan (great guy btw!) He was truly an amazing help to both my fiancée and I. I didn’t even think I my credit could handle a car loan without a co-signer, Definitely walked out of there without needing a co-signer and a beautiful car. When looking for cars, I told Jonathan all my needs in my potential car and he made sure to show me a car that met and surpassed all of my needs and expectations. The process and paperwork after was simple and quick. Great experience. Thank you to the CarMax team, still very happy and satisfied with my vehicle exactly 2 weeks later. More

Everyone Carmax, Fairfield ca, was very helpful and professional in doing so. That’s it. professional in doing so. That’s it. More