Crossroads Ford Apex

Terrible experience. The vehicle was listed incorrectly online with features it did not have. I drove 2.5 hours specifically based on that listing, only to find out in p The vehicle was listed incorrectly online with features it did not have. I drove 2.5 hours specifically based on that listing, only to find out in person that the information was wrong. When I pointed this out, the response was essentially “sorry, so you don’t want to buy it?” — no accountability, no effort to make it right, no alternative solution offered. This was a classic bait-and-switch experience and a complete waste of time. For a dealership that presents itself as a Christian organization, this level of misrepresentation and lack of customer care is extremely disappointing and hard to reconcile. More

I can not say enough great things about Crossroads ford Apex. I’ve bought 2 cars in less than 4 months from Larry at crossroads ford. He was very helpful, picked out the perfect car for me. It was quick no Apex. I’ve bought 2 cars in less than 4 months from Larry at crossroads ford. He was very helpful, picked out the perfect car for me. It was quick no hassle, I was in and out. I would highly recommend Larry if you want to buy or lease a new car, he will find the perfect car for you. More

Scott Salzman (General Manager) Yazan Alhajjeh (Sales Manager) Guy Whimper (Certified Sales Consultant) Brian Martinez (Finance Manager) Please do not have any of the above people call me or text me Manager) Guy Whimper (Certified Sales Consultant) Brian Martinez (Finance Manager) Please do not have any of the above people call me or text me. I would like to speak directly to the owner of the dealership. To Long Didn’t Read (TLDR): DO NOT BUY A CAR HERE. CHEATERS -- SCAMMERS -- LIARS STAY AWAY. Don't buy a car from this dealership. They are extremely UNPROFESSIONAL to the point of HARRASING me over a mistake they made. I received over 10 missed calls, over 15 text messages, voicemails and a 6-minute visit to my house (recorded on ring camera footage) trying to collect $1000 from me. Literally harassed by multiple people at this dealership for a mistake they made. I should honestly file a police report for the harassment and telling me that “karma will come to get me”. If I could leave 0 stars I would My wife, my father, and I visited this dealership on Memorial Day weekend to test drive a Porsche Taycan. We found the car outside and were approached by Guy Whimper, who offered to get the keys. I asked if it came with two keys and he said he would check, but never confirmed. He took my license and let us test drive the car. Inside, we agreed on a fair price with Yazan Alhajjeh. I left a $1000 deposit and said I would return the next week. During the week, I asked Guy about squeaky brakes and a recall alert. He said the brakes were fine and he could not get an appointment for the recall. When I returned to finalize the deal, Guy was not there. Another rep gave me the same vague answers about the second key and asked for my insurance, but never confirmed about 2 keys In the finance office, I explained to Brian Martinez that I had a check, a trade in, and would pay taxes. He interrupted and said he would handle it. I again asked if the car came with two keys. He said he did not know and I should ask the salesperson. I found out it only had one key. Brian told me a new key costs three hundred dollars, which is not true. I already own a Porsche and know it costs much more. Nice sales tactic to get the pen in my hand and my wife excited before telling me there is only 1 key. I signed and left with one key. Later, when charging the car at home, the screen said the cable had been changed and charging speed was reduced. They gave me a third party cable instead of the Porsche charger. I called to ask about the original cable and the brakes, but never heard back. While on a work trip, I received multiple missed calls and texts claiming they miscounted the deposit. I told them I was unavailable on a business trip meeting clients. Brian said he was tired from a new baby and had made an error. Yazan asked for my wife’s number to collect payment. I repeated that I was not home and busy. The next day, I got more calls and texts from Scott Salzman, the general manager. I saw a notification from my ring camera that the finance manager showed up at my house. I called Scott and he said mistakes were made on both sides and I had not paid the deposit. I sent a screenshot showing I had. He admitted the dealership made a mistake but still insisted I owed them. I told him their constant calls and unannounced visit were unprofessional. He said they just wanted the money and added, “he sees my true colors and karma will come to get you” before hanging up. Completely unacceptable behavior from a dealership. At minimum I would request a call from the owner of the dealership to apologize for the harassment I received from Scott Salzaman the General Manager, the original charging cable for my car and second key for my vehicle. Honestly if they had just asked nicely and waited a week for me to come back from business trip I would’ve happily paid the $1000 I owed them and been done with it. Lesson learned not to buy cars from this kind of low caliber high volume dealership. My first Porsche I bought from a car broker across the country over iMessage and I left him 5 a star review on google. Way More

Nightmare. Nightmare. Nightmare. Just sell your Ford and buy a different brand. Save your sanity. Run away fast from Ford and this service department and ne Nightmare. Nightmare. Just sell your Ford and buy a different brand. Save your sanity. Run away fast from Ford and this service department and never look back. NIGHTMARE EXPERIENCE. More

Crossroad Ford of Apex what a xxxx hole I purchased a truck from them and they delivered it to Pennsylvania for me. The rear door on the box would only open about 18 inches and the slide door between the truck from them and they delivered it to Pennsylvania for me. The rear door on the box would only open about 18 inches and the slide door between the box, and the cab was already off its hinges. the salesman had to know about this, but he figured he would ship it anyway, as soon as they got to my business I showed the delivery guy the issue and of course we got to dealership on the phone and their story was we will take care of that whatever it takes so here we are almost 2 years later the door is still broke but they got $64,000 cash that I paid for the truck that day and they will not do anything about it Take my advice. These people are very untrustworthy and dishonest. They’re more in the lower end of xxxx do not buy cars from crossroad Ford of Apex. Hit me up. If you really want to know the full story I’m telling everybody I am thinking about having one or two tv commercials in their area about this problem money is no option with me I just expect good service. I’ve been buying Ford trucks for 30 years.  More

Brought vehicle in for minor warranty work. The whereabouts of the consultant (who was to be helping me) were unknown, then they suggested to just leave it there for a few hours and they’d cal The whereabouts of the consultant (who was to be helping me) were unknown, then they suggested to just leave it there for a few hours and they’d call. Sorry. When roll out $50,000+ I have expectations. More

Warning, don't make a purchase at this dealership. We canceled an order for a mach-e because the dealership wouldn't allow anyone to test drive the car. In addition, the order took very long to fullfi We canceled an order for a mach-e because the dealership wouldn't allow anyone to test drive the car. In addition, the order took very long to fullfil and the value rating of the car dropped during the wait. It's been over 6 months since we cancelled the order and requested our deposit back. The service & my experience is bottom barrel. More

I didn't write a review a while back because I thought to just let it go. However, I took my car to Crossroads Ford of Apex to get an update to my Blue Cruise feature. They had the car longer than quoted so just let it go. However, I took my car to Crossroads Ford of Apex to get an update to my Blue Cruise feature. They had the car longer than quoted so I called to see what the delay was. They began to tell me that they were in the process of removing my windshield to fix a recall. I was upset and asked why would they be removing my windshield without consulting me first since I only brought the car in to get a simple software update. They back peddled and said they hadn't removed anything but since it was a recall they are not required to notify the owner. I let them know that this was unacceptable for a few reasons. 1) Its my car and I should be made aware of the work being completed. 2) If the additional work, that was requested, is going to take longer than the quoted time the owner should know so that they can plan accordingly. 3) If they would have called me I could have told them that the recall repair was already completed by another dealer over a year ago. My service consultant then began to pretty much tell me I was lying or that I didn't know what I was talking about and that the recall had never been completed. He then proceeded to tell me that I needed to provide paperwork to prove it was done. I was flabbergasted by this but told him that I had the paperwork and could send it over. However, by this point I was extremely upset and asked to speak with a manager. To my surprise he doubled down on the consultants comments. I just wanted my car back at this point but they told me that the software update was just started and would take a couple of days. Keep in mind the car had already been there a couple days. I had no choice but to agree to let them finish it up. Before I got off of the phone I confirmed they hadn't started work on my windshield, they said they did not. The next day I get a call from the manager saying that they broke the cover under the hood underneath the windshield. They lied to me and said no work had been done towards replacing the windshield. Now I was going to have to wait longer for the replacement part to come in. I needed my car for work so they arranged to have the parts ordered and delivered my car to me and arranged to come to my house to replace it at a later date. They brought my car back filthy but I was just glad to get it back. They came and replaced the cover but now the washer fluid is blocked or disconnected. I just let it go and drive without washer fluid because I'm not sure what they would do next. Now Ford has issued a safety recall on the car and I called to understand what it was and if they could fix it. They said they will no longer service my car even if its a safety concern. I wasn't even surprised or upset because it made me remember the experience I had and I thought I should share. The worst experience of my life with a dealership! More