Fields BMW Winter Park

I did not feel like another number or customer. ...Julio was professional, answer all my questions and concerns, before service was performed. I want to thank Julio for the attention he provided to ...Julio was professional, answer all my questions and concerns, before service was performed. I want to thank Julio for the attention he provided to me and my vehicle at the time I went to change my tires. More

Marti was great, he kept me informed about my car. Very helpful and professional. Thank you Marti. Very helpful and professional. Thank you Marti. More

Professional, courteous,, knowledgeable and caring about the customers. I highly recommend Fields BMW, WINTER PARK. the customers. I highly recommend Fields BMW, WINTER PARK. More

Professional staff, well organized display area for new car/used certified cars primarily BMW though they do have other makes and models available. Service center is excellent and lounge area while waiting car/used certified cars primarily BMW though they do have other makes and models available. Service center is excellent and lounge area while waiting for your vehicle is probably the most comfortable one I’ve enjoyed. More

Alexia Benson was a pleasure to work with on purchasing a first-time vehicle. Her patience and professionalism were amazing, and her patience during a tricky situation was awesome. I would recommend her to a first-time vehicle. Her patience and professionalism were amazing, and her patience during a tricky situation was awesome. I would recommend her to anyone looking to purchase a vehicle from this dealership. The customer service is top tier and look forward to purchasing a car from here in the future. More

Jacob was very helpful to negotiate the price for the car. He delivered the car to our home. car. He delivered the car to our home. More

Excellent service and Luis in sales and his associate Eric are great! They took care of us and were so friendly and professional that they made our experience very enjoyable! The dealership is also very Eric are great! They took care of us and were so friendly and professional that they made our experience very enjoyable! The dealership is also very professional. Thank you Luis and Eric! More

Marco Chavez provides excellent service, and now that he’s I sales he is doing a wonderful job at that he’s I sales he is doing a wonderful job at that More

Mr Elijah is very nice very professional when extra miles to help me with what I ne to help me with what I ne More

Not impressed! Heard that BMW takes care of it's customers and gives them a great experience but this was a let down for my servicing needs to say the least. They h Heard that BMW takes care of it's customers and gives them a great experience but this was a let down for my servicing needs to say the least. They had to change a wheel because of a flat and that took 5 to 6 days of leaving the car there. Granted, things happen and the part was not available, so they didn't have a choice but the service advisor didn't seem invested or interested in the trouble I was going through. Just seemed like things are what they are and they didn't want to say much. Maybe they are just introvert (but in the business of customer service?) She did not offer a loaner, nor did they tell about options to get a rental car. Did not provide me with any assurance or apprise me of any options. The only reason I am leaving a fair rating is because after asking multiple times, the advisor said that she could authorize a 2 day rental instead of 1. After all said and done, they text you and ask you for a rating of 10 like their life depends on it. I gave them that rating on text but I'd rather they had EARNED it! Did not feel valued at all. Please try harder next time and communicate. More