i.g. Burton Subaru of Glen Burnie

I’ve had consistently great experiences at the Subaru service center in Glen Burnie. What I appreciate most is that they never push unnecessary repairs or try to upsell me on things I don’t need. They’re service center in Glen Burnie. What I appreciate most is that they never push unnecessary repairs or try to upsell me on things I don’t need. They’re honest about what actually needs to be done and what can wait. They also understand that I’m working within a limited budget, and they treat me with respect instead of pressure. That kind of customer service is rare these days, and it’s the reason I keep coming back. Highly recommend if you want straightforward, trustworthy service. More

Miguel is ver professional and detailed. I always choose my vehicle on service because you can have a great vehicle and the service be a nightmare. I absolutely love i.g. burton Subaru for s I always choose my vehicle on service because you can have a great vehicle and the service be a nightmare. I absolutely love i.g. burton Subaru for several reasons. They treat you like family, great service, great work and pleasant atmosphere. Never ever had an issue or problem that wasn’t addressed with courteous respectable and professional service and work. Great joy subaru of glen burnie. More

I always have a great experience everyone so helpful and pleasant. I greatly appreciate all that you do. pleasant. I greatly appreciate all that you do. More

Miguel got things done. Provided a lytf to my home and back to the dealership while my car was being repaired. The wait time would have been several hours. I was glad to wai Provided a lytf to my home and back to the dealership while my car was being repaired. The wait time would have been several hours. I was glad to wait on the repair in the comfort of my own home. Thank you. More

Great and thorough service. Service tech Anthony helped ensure my vehicle was in great hands. Service tech Anthony helped ensure my vehicle was in great hands. More

Miguel is fantastic! He makes gettung service painless. He really goes above and beyond witth his helpfullness. He makes gettung service painless. He really goes above and beyond witth his helpfullness. More

Had an excellent experience with Ryan. He was professional,courteous and knowledgeable about the vehicle we wanted. He explained our options in an easily understandable manner. He should b He was professional,courteous and knowledgeable about the vehicle we wanted. He explained our options in an easily understandable manner. He should be commended More

Bought a Forester in March. I had asked for a 2023 and was told they could have it for me the following Monday. I went in and next thing I know was told that they had a 2025 t I had asked for a 2023 and was told they could have it for me the following Monday. I went in and next thing I know was told that they had a 2025 they would bring down from PA. I do believe I was set up as the the salesman left the area and the one next to him started talking (on the phone ) about increasing the prices of the cars due to the tariffs. Well, of course I felt panicked and got the 2025. Also Ryan had told me that there was a charger and unfortunately do not remember what the other item was that he said I was getting. NOPE Had to go back for that too So far, I have had to upgrade the entertainment system twice which has not fixed the problem Apparently a pebble must have hit my window and put a crack down the center and they claim it is not under warranty. I have less than 9,000 miles on my car. Subaru is well known for their substandard glass and I now understand why. I have had many cars in the past and NEVER had a cracked window from an actual stone hitting it. MY advice.......STAY AWAY FROM THEM. IG Burton service department was the worst I have ever dealt with and will NEVER go there again. Can't wait to get rid of this car!!!! More

ig burton in glen burnie service dept. do not deal with tyler or miguel. All the good service advisors have left service dept. do not deal with tyler or miguel. All the good service advisors have left service dept. More

The worst dealer experience I've ever had. I'd give no stars if I could. Not only did they fail to pay off my trade-in in a timely manner (close to two months) when I bought the car from them, I'd give no stars if I could. Not only did they fail to pay off my trade-in in a timely manner (close to two months) when I bought the car from them, they denied my comprehensive warranty (never get those) claim on a failed section of my wire harness and tried to charge me $4k to repair the damage. What was the problem? Three wires broke and I repaired it with an $11 dollar connector that I was able to purchase on Amazon. Took 1 hour and light soldering skills. They wanted to replace the rest of the harness, including who knows how many unrelated wires. They wanted me to submit a claim to my insurance company for the money. Don't go here for anything. More