i.g. Burton Subaru of Glen Burnie

Ryan Gaynor was very helpful and easy to work with. Other employees not so much. Ryan was willing to work with my budget to get me the most for my money. Although I decided to not purchase the right now I de employees not so much. Ryan was willing to work with my budget to get me the most for my money. Although I decided to not purchase the right now I definitely would in the future, but only from Ryan. More

Nothing but a nightmare My recent experience at this dealership was nothing short of awful. The sales person stated I would be buying the car after I test drove it once and t My recent experience at this dealership was nothing short of awful. The sales person stated I would be buying the car after I test drove it once and then proceeded to have me exchange all of my personal items for over an hour with a face-mask on in 90 degree weather. There was no discussion of price and approximately an hour and a half out when I proceeded to leave they finally tracked me down and said the finance person is now ready. After dealing with the finance person, I just found out they lied to me about personal FICO score and said it was 30 points lower than the bank came back with, would not tell me what they were offering for my trade in and found out that the car needed 3 days of auto work even though it was certified pre-owned. Would never deal with these people again and avoid them like covid. More

Wonderful Experience Just purchases a new Crosstrek, and everyone we interacted with from the moment we arrived to the moment we left were nothing but friendly and profess Just purchases a new Crosstrek, and everyone we interacted with from the moment we arrived to the moment we left were nothing but friendly and professional. Jesse kept us in the loop every step of the way, and it was the best dealership experience I've ever had. More

Terrible dealership and place to work , the service manager for Subaru is a total snake and only cares about himself i will never be seen there again never have I ever seen or heard someone putting in manager for Subaru is a total snake and only cares about himself i will never be seen there again never have I ever seen or heard someone putting in your two weeks and get fired on the spot and escorted off the property what a joke More

Great Experience I was in the market for a new vehicle and wanted to test a few before buying. The Ascent was on my list. I was contacted by Jesse Bittner, and sched I was in the market for a new vehicle and wanted to test a few before buying. The Ascent was on my list. I was contacted by Jesse Bittner, and scheduled a test for the same day. I was met at the dealership and I took the drive. All of my questions were answered and there was no sense of dishonesty or "salesmanship" in his responses. I felt like I was getting exactly what I wanted from my search. Although we did not purchase the vehicle, it was in no way due to the service of the staff. Jesse was excellent. More

Not a bad experience To be honest, they almost lost me as a customer because when I came into the showroom no one paid any attention to me for almost 10 minutes. However, To be honest, they almost lost me as a customer because when I came into the showroom no one paid any attention to me for almost 10 minutes. However, Fred stepped up even though he was helping other people at the time. I will say that I feel as though they think because Subaru is a very popular car right now, that they don't have to offer big deals or incentives. They were the only ones on Ritchie Highway who weren't offering big incentives for Labor Day or clearance deals to clear out 2019 models. It was a pleasure working with Fred though! More

Came in for a test drive Was quickly browsing at their website and left my contact information a few minutes before I was getting ready to go to another dealership of differen Was quickly browsing at their website and left my contact information a few minutes before I was getting ready to go to another dealership of different make and model. I didn't pick up the call. Debbie texted me within minutes. I provided what I was looking for and explained my situation. She came up with the out-the-door price that was satisfactory. I texted back stating I will come in for a test drive only and will not make decision that night. She understood. I came in for a test drive a 2018 Subaru BRZ Limited. Wasn't too thrilled about the white exterior color. Debbie introduced me to Dennis and we went for a quick test drive. Even though I made it clear to them I am only going for a test drive, Dennis didn't mind nor pressured me to buy. (Loved the car after the test drive!) Funny thing is that we shook hands within the first hour of my arrival at the dealership! We had a few challenges along the way. Trade value, DC resident tax issue, recall on the vehicle, etc... And each time, I was in a dilema and hesitated. And each time, Dennis, sales manager and the general manager came out smoothed things out very casually and cool headed. I left that night excited but disappointed that I couldn't take delivery of the car. I was promised that as soon as the car is ready, Dennis will call me and deliver the car to me in Washington DC (that's about 47 miles, minimum one hour to two hours depending on traffic). I got the message early next morning the car was ready for delivery and Dennis asked when would be a good time. I offered to stop by the dealership instead. I came in and the car was ready with a full tank of gas. Eric at the finance office quickly and efficiently processed my paperwork and didn't try to bash me over the head about warranties or after market product like other dealerships. I rarely write reviews but when there's a need to let others know of good place to eat or do business with, I make sure I let my friends and families know. I would highly recommend this dealership and the team of people working there for your next car or just a test drive. :) Happy customer from DC More

2018 Forester We had a great experience buying our car at Wilkins. Debbie, Ramesh and Mike were super helpful. Debbie was very accommodating, emailing pricing on We had a great experience buying our car at Wilkins. Debbie, Ramesh and Mike were super helpful. Debbie was very accommodating, emailing pricing on different cars that we were considering. There were no surprises from online pricing to showroom. She greeted us upon arrival and arranged our test drives with Mike. After a barrage of our questions and a few loops with different cars, Mike escorted us back to the office. Debbie and Ramesh worked with us to get the tech options we wanted at a good price. It was a pleasure to buy our car from them. They earned our business. More

Terrific dealership Unfortunately I purchased my Subaru from another dealership and quickly realized it was not at all “for” the customer once they made the sale. I decid Unfortunately I purchased my Subaru from another dealership and quickly realized it was not at all “for” the customer once they made the sale. I decided to go to Wilkins Subaru and thankfully I did. Their service and their care about a customer is truly the Best. They can be so busy but will always always have the time and concern for each customer. I have stopped by to simply Inquire about my car. Someone will be available to answer that questions. The employees are fantastic and knowledgeable. The concierge, Mr. Jacobs, does an outstanding job. More

Car Buying Experience My wife and I are longtime customers (since 2013). In May 2018, we decided to trade in our Subaru Forester due to engine problems caused by the servic My wife and I are longtime customers (since 2013). In May 2018, we decided to trade in our Subaru Forester due to engine problems caused by the service technicians at Wilkins Subaru. We got our vehicle appraised beforehand at Carmax and received a 9500 dollar trade in value. After speaking with Joe Landi, he explained that the vehicle trade in was worth 8100. We did not expect such sleazy car salesman like tactics from Wilkins. We have been customers since 2013, and also bought a new Crosstrek in 2016 and expected a fair value. The employees at Wilkins and especially Joe Landi do not care about long term customer loyalty or satisfaction. The manager Allison also called my phone over our lunch break to harass us about coming back to purchase the vehicle. Allison explained that a Mr. or Mrs. Wilkins' brother wanted to purchase the car but that they would hold it for us. These dishonest tactics have degraded all trust and loyalty. I will never go back to Wilkins due to poor service on our vehicles, terrible car buying experience, and dishonest negotiations and tactics. More