Jim Norton Ford

Very nice and helpful representative, Technician do good work and jobs done on time of promise work and jobs done on time of promise More

Annette, I just can't bring myself to have a relationship with Google or Facebook/Meta. Having said that, I will be eternally grateful to Jim Norton Ford for the service experience I received thanks to you with Google or Facebook/Meta. Having said that, I will be eternally grateful to Jim Norton Ford for the service experience I received thanks to you and others there! I gladly give you all 10 stars out of 5 and you may forward this to whomever keeps track of your service reviews! Thanks again for the BEST service experience in my lifetime!! More

Quick and convenient. The only thing negative was they did not reset the oil change light. The only thing negative was they did not reset the oil change light. More

Scheduled a recall repair - they were professional- did the recall- fixed the issue. The visit cost me nothing and fixed my issue faster than expected. the recall- fixed the issue. The visit cost me nothing and fixed my issue faster than expected. More

Jon was great to work with and made my purchase a pleasant experience! I would recommend! pleasant experience! I would recommend! More

Eddie our salesman was very knowledgeable, helpful and made the car buying experience super easy. made the car buying experience super easy. More

I had a pleasant experience with the team at Jim Norton while purchasing my f150. while purchasing my f150. More

On my recent purchase, what was thought to be a minor repair ended up being a total engine replacement. The problem ended up being a manufacturing issue but no recall notice.Lee my service advisor worked repair ended up being a total engine replacement. The problem ended up being a manufacturing issue but no recall notice.Lee my service advisor worked diligently for an engine replacement at no cost to me. I was very satisfied with the outcome. The service department and Lee were helpful and courteous throughout the ordeal. More

Took truck in for recall service and blind spot sensor not working. I was told to leave it for an extra couple days because I was close to being out of warranty so the blind spot sensor would be covered b not working. I was told to leave it for an extra couple days because I was close to being out of warranty so the blind spot sensor would be covered by warranty. After a week of having my truck and saying the sensor adjustment failed after 2 twice and they needed to order parts. Then I was told it looked like a rock or road debris hit it so it would not be covered by warranty and it would be over $1500. Not sure how it took a week to figure that out but I was very disappointed with the service. More

Good experience overall. The finance guy was the best person in the dealership. Salesmen I was working with didn’t come into to see me. He handed it off to fleet manager, The finance guy was the best person in the dealership. Salesmen I was working with didn’t come into to see me. He handed it off to fleet manager, not a good impression. I’m happy with the ford ranger that I purchased. More