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Keyes Hyundai
Van Nuys, CA
2,064 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,064 Reviews of Keyes Hyundai
July 29, 2026
Sales team is dishonest and after negotiating the price on a car, and telling them I wouldn't be paying for the optional accessories, they never took them off the price and ended up sneaking a maintenance on a car, and telling them I wouldn't be paying for the optional accessories, they never took them off the price and ended up sneaking a maintenance contract into the loan even when I told them I would not be paying extra for any additional maintenance or warranty packages. My sales woman was Nina, and the finance manager who did this was Fred Amilee More
by theharperbeckett
Employees Worked With
Nina, Fred Amilee
July 27, 2026
I wouldn't recommend this dealership to buy a car. The only semi-positive experience was the salesman Daron, who was at least kind enough to listen to us and have a normal conversation. The manager St The only semi-positive experience was the salesman Daron, who was at least kind enough to listen to us and have a normal conversation. The manager Steve was extremely rude and they sent over the other guy Miles after we were there for about 3 hours of negotiation, just for him to be even more rude. I even left my wallet there and he had an attitude when I came back to get it. The main issue was their pricing, as they listed the car $2,000 cheaper than what I bought it for originally. I was going to come in to buy it at the lower price, but because they didn't fix the recall, it delayed us coming into buy it by a week. When we had come in next weekend, they raised the price by 2 grand and refused to negotiate down to the original price. I showed them proof, and Daron even that it was HIM who quoted me the lower amount. The only reason I bought this car was because I was exhausted by the process and felt it wasn't worth going back to the drawing board to find another car after months of searching. Overall, I felt taken advantage of and it was a regrettable experience. Don't waste your time here, as they will be rude, disrespectful and likely bait and switch you like they did with me. I feel like I was robbed of $2,000. More
by swherold26
Employees Worked With
Daron, Miles Blake, Steve Chung
June 29, 2026
I have never been treated so disrespectfully during a car purchase. The finance officer was rude, condescending, and unprofessional from the start. He expected me to scrutinize every detail of the paperwork, purchase. The finance officer was rude, condescending, and unprofessional from the start. He expected me to scrutinize every detail of the paperwork, yet he had to reprint the documents because of his own mistakes. It's unreasonable to demand perfection from a customer while failing to meet the same standard yourself. The most offensive part of the experience was being told that my purchase was "not even worth financing." That comment was completely inappropriate and insulting. The amount being financed has nothing to do with treating a customer with basic respect. No customer should leave a dealership feeling belittled. Professionalism costs nothing, and unfortunately, it was completely absent during my interaction with the finance department. I would not recommend Keyes Hyundai based on this experience. More
by lovecars
Employees Worked With
Fred Amilee
May 28, 2026
I've gone through several service advisors in my life and Jonathan was BY FAR the most knowledgeable of them all, and as a fellow car enthusiast it is comforting to know that I'm not being shafted and he mad Jonathan was BY FAR the most knowledgeable of them all, and as a fellow car enthusiast it is comforting to know that I'm not being shafted and he made sure we both understood the situation with the car. I appreciated this a lot, compared to the typical service advisors pushing all sorts of services without really explaining the hows and whys. More
by Paul G.
Employees Worked With
Jonathan Hughes
April 21, 2026
asked multiple times for the car to be fully charged when i arrived to pick it up, and it wasn't even half, nor was it plugged in when they assured me it would be and knew i was on the way. also did not disc i arrived to pick it up, and it wasn't even half, nor was it plugged in when they assured me it would be and knew i was on the way. also did not disclose several flaws with the vehicle, or include its missing parts More
by arb
Employees Worked With
Miles Blake
April 08, 2026
I had an excellent experience at this dealership. I plan to return for all my service requests going forward. This initial appointment was a great segue to meet and learn about this dealership, and I plan to return for all my service requests going forward. This initial appointment was a great segue to meet and learn about this dealership, and I was very pleased with the staff and service. More
by JLC
Employees Worked With
Juan Carlos Montoya
April 08, 2026
I’m not happy at all. I went in for my first service and it was just a tire rotation after the service. I noticed that my steering wheel started vibrating at highway speed I went in for my first service and it was just a tire rotation after the service. I noticed that my steering wheel started vibrating at highway speed. I went back to the dealership and they told me that it was gonna be $160 to rebalance the tires More
by jkentmol
Employees Worked With
Carlos
March 19, 2026
went in for checkup as air conditioner not functioning properly. Thankfully that issue revealed a number of problems that were identified and presented to me with options to deal with all or individual pr properly. Thankfully that issue revealed a number of problems that were identified and presented to me with options to deal with all or individual problems. Once I accepted they quickly attended to the fixes. Car shows and feels much improved. thanks More
by beatrice-santoro
Employees Worked With
John Shaw
March 15, 2026
The service was quick and comprehensive, an experience I valued because I was able to get my vehicle taken care of in a timely manner. valued because I was able to get my vehicle taken care of in a timely manner. More
by berhane7541888
Employees Worked With
Ruby Chu, Manny Pratheepmanowong, Jonathan Hughes
