Luther Brookdale Mazda

Ross was fantastic. He was genuine and kind. Absolutely not pushy. He did the small things that could have very easily been overlooked and been just fine. My 8-year- He was genuine and kind. Absolutely not pushy. He did the small things that could have very easily been overlooked and been just fine. My 8-year-old with the fantastic jokes, he laughs. When she sees the popcorn machine but it's empty? He starts popping. But the thing that really got me was at the end of the sale, when he could have just handed me the keys, said thank you and sent me and my daughter on our way. He gets in the vehicle and starts setting up the communication system for me, so it works with my phone. I was really nervous about all that technology, but he took the time to walk me through it and help me make the decisions so by the time I left the parking lot everything was set up, and I understood things. This is someone that is true and cares not only about the sale but the person. Thank you, Ross, for making my car buying experience one that was not stressful. I will recommend you and the dealership to anyone. More

Ross Haugen was a excellent sales person,the dealership was clean and everybody had smiles all the way through was clean and everybody had smiles all the way through More

Recently bought a Mazda CX-5 at this dealer. Isaiah was great—he went out of his way to help me. The issue is with the finance manager. I worked with Anit Dodhia. During the conversation, he con Isaiah was great—he went out of his way to help me. The issue is with the finance manager. I worked with Anit Dodhia. During the conversation, he constantly pressured me into buying the extended warranty. He almost skipped over the cheapest plans and went straight to the more expensive ones. He scared me by saying how risky it could be because these cars could break down and all. It was my first time buying my own car, so I got a little scared. I thought I could trust him and the dealer since they are reputable. However, I started wondering—if what he said was true, that my car could break down randomly on its own, especially the electronics—then perhaps the cars sold at Luther Brookdale aren’t as good as they claim to be? Since according to research, most of electronics related car stuff are issues from manufacturers, and if Luther Brookdale in the beginning was so confident to promise me a high quality car, how come they keep telling me about how “easy” it is for the cars they sell to have issues? Anyhow, I decided to reach out to him that same day to cancel it. However, he told me it was too late because he had already sent it to the bank. Understandable—but he never told me I had the option to cancel later on. Instead, he just tried to get me to keep the extended warranty. When I went home and read over the contract, it clearly stated that I can cancel anytime. I have since reached out to him multiple times, and it’s now almost a week. But every email and every phone call, he always says he will do it “tomorrow” because I still have time. If it’s the weekend, he says he will do it Monday. I have contacted him 4–5 times so far and received 4–5 “tomorrows.” To be honest, it’s frustrating. When I first bought the car, they were all so friendly and welcoming. But now that I want to cancel their services, they are making it difficult—barely replying to my emails or phone calls. So please be aware! I hold proof that I have reached out multiple times since last week and nothing has been done to resolve my problem. It doesn’t make sense for them to take a week just to help a customer cancel their extended warranty. Be careful, perhaps find a different dealership, or a different finance manager. Thank you. More

Our Salesperson has been more than helpful n patient as I went through the process of purchasing a car especially at my age. went through the process of purchasing a car especially at my age. More

Did not fix any of my problems. screen is black and my black out is pealing brought in for that resason and did not fix the problem very upset customer screen is black and my black out is pealing brought in for that resason and did not fix the problem very upset customer More

Ross Haugen was really helpful and straightforward with me. He made the process as painless as it could be. The rest of the staff was really attentive and courteous. Low pressure experience, and a good pri me. He made the process as painless as it could be. The rest of the staff was really attentive and courteous. Low pressure experience, and a good price on a good car. More

Everyone was nice and wasn't too pushy. I was in and out relatively quickly. I was in and out relatively quickly. More

terrible service, had car towed in 4 times for the same problem, charge for service that detected nothing, problem battery, sold me battery that failed over and over, charged for high cost investagation problem, charge for service that detected nothing, problem battery, sold me battery that failed over and over, charged for high cost investagation More

I was very nervous coming in to look for a new car. I’ve had very bad luck with smaller dealers and many problems with my last few cars. Walking in Eddie was immediately helpful in easing my nerves and I’ve had very bad luck with smaller dealers and many problems with my last few cars. Walking in Eddie was immediately helpful in easing my nerves and helping me find exactly what I wanted and more. The service was above and beyond my expectations. Every concern was taken care of and every question answered honestly. Best experience I’ve ever had when dealing with car sales. More

Eddie is an excellent sales guy! I just bought my 3rd Mazda from him, and he always treats me like family! He goes above and beyond! I just bought my 3rd Mazda from him, and he always treats me like family! He goes above and beyond! More