Mercedes-Benz of Seattle

Everything was great, very professional & thorough. Sam was extremely helpful and knowledgeable. And loved my video of How To help Sam was extremely helpful and knowledgeable. And loved my video of How To help More

Love Bill at MB of Seattle I have been so pleased to have Bill as our service adviser for at least 15 years. I started with. 1968 used MB at 27 I am now 75. All MB”s have been purchased at MB of Seat have Bill as our service adviser for at least 15 years. I started with. 1968 used MB at 27 I am now 75. All MB”s have been purchased at MB of Seattle through the various ownerships. My current car is old but I’m so fond of it we have it purring along thanks to Bill and the dealership. More

The dealership experienced a power outage. Amazing there was no contingency plan in place addressing the loss of computer systems. The power loss lasted about 3 hours, the finance department w Amazing there was no contingency plan in place addressing the loss of computer systems. The power loss lasted about 3 hours, the finance department was backlogged for about 1hr and 45 min, my transaction lasted about an hour. 5 hour time loss was not acceptable, more so because it took me 4 hours to drive to the dealership and 4 hours to go home. In today’s technology world, I would have expected a better plan vs a sit and wait. More

Great work in the car and great customer service, I would strongly recommend MB of Seattle strongly recommend MB of Seattle More

Had a excellent experience with service on my car on August 19 I brought my car in for a wheel alignment and on my way to the dealer the ESP light came on. Sam, my service advisor was able to get the p August 19 I brought my car in for a wheel alignment and on my way to the dealer the ESP light came on. Sam, my service advisor was able to get the problem diagnosed and resolved the problem that day so I didn’t need to leave my car overnight. He kept me apprised of the repair several times through out the day.I was pleasantly surprised that was car was done earlier than expected. Also the shuttle driver James was so punctual and called me to make sure I knew he was on his way to pick me up. All and all it was a very stress free experience. Thanks to all involved. More

so far so good waiting over two and half hours even no Tv for customers watch Tv for customers watch More

Service was great everyone was friendly and very accommodating Work was done on time and a loner was provided accommodating Work was done on time and a loner was provided More

Julie, Keith and Alexander worked wonders thru some difficult problems sadly my ML350 bluetec had some serious issues but it’s up and running like it used to do. difficult problems sadly my ML350 bluetec had some serious issues but it’s up and running like it used to do. More

William B is awesome! Worked with him many times and he gets stuff done as promised. I’ve worked with other in service as well, Arby, Trevor and Julie and all awesome. Worked with him many times and he gets stuff done as promised. I’ve worked with other in service as well, Arby, Trevor and Julie and all awesome. More