Modern Hyundai of Concord

Review Title: Extremely Disappointed with Modern Hyundai of Concord Service Experience. I rarely write reviews, but my recent experience at Modern Hyundai of Concord was so disappointing that I felt others of Concord Service Experience. I rarely write reviews, but my recent experience at Modern Hyundai of Concord was so disappointing that I felt others should be warned. I took my 2024 Hyundai Tucson Limited Hybrid with only 11,000+ miles in for an issue, expecting a professional and efficient process. Unfortunately, it was the exact opposite and what should’ve been a straightforward process turned into a frustrating ordeal. I went in for a Smart Cruise Control system issue where my car would detect a vehicle in the adjacent lane mostly right lane (along with in front as well) and start slowing down on the freeway. There was no warning sign or dashboard light about any system failure. It was just something that annoyed me as a feature while driving and since the vehicle was under manufacturer’s warranty, I decided to have it diagnosed. 1. Inaccurate Diagnoses and Overcharging: First appointment After diagnosis, I was told by the service team /advisor Mellisa Paige that the “Distance warning sensor” behind the grill is broken/chipped due to road debris/stone and since it’s an outside factor, it’s excluded from the manufacturer’s warranty. I was given an estimate of $700 + for the part and installation. I went ahead and paid for the part and made the next appointment for installation and left the dealership. 2. Questionable Recommendations : Second appointment Took my vehicle to have sensor installed at 9 a.m.Waited for more than 2 hours . I was told the software is having an issue recalibrating the new sensor . I asked for a loaner and drove home. Got a call from Melissa at 44 p.m. I was told that “they found the issue. It’s the front radar system assembly behind the front bumper, which is also broken as part of a road hazard. That’s the reason the new part installed is not recalibrating. So it’s not covered under warranty. The estimate given was $2900+ dollars . I was told to either pay or use my insurance if I would like to, and they can work with insurance.” Even worse now I had all the warning lights with multiple systems-failure lights and signs on the dashboard. I was told they can’t reset the system since its front radar system assembly is broken and needs to be replaced . I am glad I didn’t leave the vehicle there and didn’t call my insurance. There was something fishy/questionable and didn’t make any sense with what they were doing and explained to me. I drove back home again.  3. Another Opinion : Different dealership  The next day, I decided to make an appointment with another dealership . The advisor heard everything patiently and took the vehicle in for diagnosis. Guess what they found? There were loose wire connections, not properly tied plugs . They took all the pics . Once they connected everything back , the sensor was successfully recalibrated, and all the system warning lights were gone . They even showed me the front bumper was not tied securely from a Modern Hyundai. They even broke the bumper clips. I was told I might have paid unnecessarily for the part since there was nothing wrong with that . Just an alignment issue. What should have been a one-day job took nearly a week, without a clear explanation or apology. And I had to adjust my work schedule multiple times. 4. Lack of Accountability: When I tried to escalate my concerns to a service manager, I didn’t get any response back . No effort was made to resolve the issue or make things right. I expected much better from an authorized Hyundai dealership. I regret trusting Modern Hyundai of Concord with my vehicle and will not return. What should’ve been a quick repair turned into a long, frustrating process with unexpected delays. They also tried to up sell unnecessary services. Staff was unprofessional and offered no real help or accountability. I won’t be going back—save yourself the hassle and go elsewhere, If you value your time, money, and peace of mind. More

Worked with Richard Tillman- Terrific service from the introduction through the sales process! Knowledgeable on the brand and vehicle. Also helped work the numbers to get to where I was comfortable to m introduction through the sales process! Knowledgeable on the brand and vehicle. Also helped work the numbers to get to where I was comfortable to move forward. Very excited about my 2024 GV80! More

Richard Tillman is by far the best experience I've ever had with a salesman. He was knowledgeable about the onsite inventory as we toured the facility.Mr. Tillman listened to my concerns and implemented a had with a salesman. He was knowledgeable about the onsite inventory as we toured the facility.Mr. Tillman listened to my concerns and implemented a plan that matched my needs. He was very patient during the test drive!! His sense of humor made the time fly by. He also did follow up to check on my family and the vechicle. Mr. Tillman will always be my preferred salesman!!! More

The best experience ever. Chris the salesman was absolutely awesome. We couldn’t have asked for a better person. Chris made us feel like family. Chris the salesman was absolutely awesome. We couldn’t have asked for a better person. Chris made us feel like family. More

Modern Hyundai has the most experienced team ever. The kindness shown to my family in purchasing a vehicle went smoothly. I highly recommend this dealership. The kindness shown to my family in purchasing a vehicle went smoothly. I highly recommend this dealership. More

This dealership is outstanding. Our salesman CHRIS went above and beyond. Couldn’t have asked for a better experience. Highly recommended this dealership. Our salesman CHRIS went above and beyond. Couldn’t have asked for a better experience. Highly recommended this dealership. More

Richard Tillman was amazing and it was wonderful experience with the purchase! Really connected with me on a personal level and got me a great deal on my Palisade! experience with the purchase! Really connected with me on a personal level and got me a great deal on my Palisade! More

Fantastic experience. Very professional and informative. Highly recommend Richard Tillman as your next sales consultant Very professional and informative. Highly recommend Richard Tillman as your next sales consultant More

I had a lovely experience with Mr. Tillman, he let my test drive the car, and get it washed. I bought a 2025 hyundai elantra today it was the best experience this is my first car financ Tillman, he let my test drive the car, and get it washed. I bought a 2025 hyundai elantra today it was the best experience this is my first car financing i will definitely be coming back again. More

This dealership was first class and very courteous and knowledgeable. My salesman, Richard Tillman went above and beyond to made sure the deal closed and that I was totally satisfied. This was one of the knowledgeable. My salesman, Richard Tillman went above and beyond to made sure the deal closed and that I was totally satisfied. This was one of the easiest purchase of a car I have ever had. I felt like I was respected and treated like a family member. Richard will be seeing me on my next purchase for sure. More