Open Road Cadillac

Worst dealership I’ve ever dealt with. From the moment I was buying my car to when I finally sold my car, this dealership was unprofessional and provided terrible service. For a car brand From the moment I was buying my car to when I finally sold my car, this dealership was unprofessional and provided terrible service. For a car brand who prides itself on luxury and service, it’s been the complete opposite. They had my car in for service for 2.5 months because they couldn’t figure out what the issue was. DO NOT BUY anything from Open Road Cadillac. On top of everything, when I was having issues with this dealership, I reached out to their corporate office multiple times, and did not receive a single response. Stay away from this dealership at all costs! More

I purchased the vehicle on 03/21/26 from Open Road Cadillac of Morristown. At the time of purchase, the salesperson, Rodrigo, informed me and showed me documentation stating that the total financed co Cadillac of Morristown. At the time of purchase, the salesperson, Rodrigo, informed me and showed me documentation stating that the total financed cost of the vehicle, including taxes and all additional fees, would be $42,000. However, in May, I received a bank statement showing the total financed cost as approximately $49,000, including taxes and fees. This represents an unexpected increase of about $7,000 that was never disclosed or discussed during the purchase process. I clearly explained to Rodrigo the budget I had and specifically stated that I did not want the total cost to exceed $42,000. He assured me not to worry and confirmed both verbally and through the documentation shown to me that the final total would remain at $42,000. Since receiving the statement, I have made several attempts to contact Open Road Cadillac of Morristown to resolve this issue and correct these discrepancies. Unfortunately, my phone calls and messages have been ignored, and I have not received any response. I believe dealerships are obligated to clearly and honestly disclose all costs at the time of sale. Increasing the total amount after the purchase without proper disclosure is misleading and appears deceptive and fraudulent toward customers. More

They lost a customer this past Monday- service manager cocky “ I don’t have to do anything for you” , tried to push a an unacceptable loaner on me. I walked out. Minimal luxury brand customer service! cocky “ I don’t have to do anything for you” , tried to push a an unacceptable loaner on me. I walked out. Minimal luxury brand customer service! Went elsewhere and wow! What a difference. More

Pleasant staff. Waiting room dated. My vehicle-water spotted;dirty. Loaner-Interior dirty;required charging. Waiting room dated. My vehicle-water spotted;dirty. Loaner-Interior dirty;required charging. More

Horrible experience. Zero ethics, Zero morals. Would never recommend them to any family and/or friends. Save yourself and find another Cadillac Dealership. Management con Zero ethics, Zero morals. Would never recommend them to any family and/or friends. Save yourself and find another Cadillac Dealership. Management condones unethical behavior. It appears that the review from October 8th left reaffirms the behavior that I witnessed and experienced. Having purchased several new Cadillac vehicles from Gold Coast, I was appalled at the treatment from this dealership. We can only hope that the owner (Michael) knows the business practices that his staff participates in. Read all of these reviews, they reassure horrible experience after horrible experience. More