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Paul Miller Toyota of West Caldwell
West Caldwell, NJ
742 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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742 Reviews of Paul Miller Toyota of West Caldwell
October 28, 2025
They got the job done ever with all the obstacles we faced. The service advisor was on point contacting me through the hole experience and that made me feel like I was talking to the right people thank faced. The service advisor was on point contacting me through the hole experience and that made me feel like I was talking to the right people thank you again Sergio. More
by marcos062193
Employees Worked With
Sergio
October 27, 2025
I was extremely happy with the service. Waited in a very comfortable waiting area with refreshments. They were organized, pleasant and professional, and my car was done quickly. Love that t Waited in a very comfortable waiting area with refreshments. They were organized, pleasant and professional, and my car was done quickly. Love that they washed the car, afterwards. More
by C
Employees Worked With
Robert Kaba
October 22, 2025
Oil change, maintenance repairs and service checkup done very well, in time. Called back for pick up in good time, brought the car to the lobby. Overall excellent performance very well, in time. Called back for pick up in good time, brought the car to the lobby. Overall excellent performance More
by Vallabhan
Employees Worked With
Bryan Provost, Robert Kaba
October 19, 2025
Kelsey was so supportive and patient. The video sent to me on the condition of the vehicle was very informative. Overall the experience was great! The video sent to me on the condition of the vehicle was very informative. Overall the experience was great! More
by herminefequiere
Employees Worked With
Robert Kaba
October 11, 2025
Always professional, explains what inspection shows in detail. Maintains vehicle in optimum condition. Suggests future operations necessary per manufacturers schedule. Service completed in shortest time p detail. Maintains vehicle in optimum condition. Suggests future operations necessary per manufacturers schedule. Service completed in shortest time possible. Excellent communication when vehicle dropped off. And when completed, car is washed , tires waxed, and vehicle left clean inside and out! More
by Vic One
Employees Worked With
Allen Loriano
October 04, 2025
Just pick up my second leased from Paul Miller Toyota dealer. The sales team was amazing and helped me with a smooth and easy transition with the return of my previous leased and into my new leased. I ha dealer. The sales team was amazing and helped me with a smooth and easy transition with the return of my previous leased and into my new leased. I have been leasing from different Toyota dealerships for the last 16 years. I will have the say that the Paul Miller Toyota has been the best service experience i have had in all these years. Thanks you Jamie Berrios, Kelly Faber, and Ernest Gomez for the great service. Sincerely Felix More
by F.BERRIOS
Employees Worked With
Jamie Berrios
September 25, 2025
$155 for an oil change and tire rotation plus 1 1/2 wait time turned me off.i had an appointment but it still took that long. Beautiful facility and pleasant staff Three persons in drive in bay was over time turned me off.i had an appointment but it still took that long. Beautiful facility and pleasant staff Three persons in drive in bay was over the top and while convenient, may be an unneeded expense for the dealership. Coffee and snacks in waiting area was nice. How about starting an Express Oil Chang where you are in and out in 20 minutes. My Chevy is do for an oil change but will go to Jiffy Lube instead of Paul Miller Chevy dealership in West Caldwell More
by Vcmsr
Employees Worked With
N/a
September 10, 2025
Bought a 2023 Jetta from here and in 3-4 weeks after purchase car did not start and had a check engine light. They told me to take it to their service department. Hours later I get a call saying they c purchase car did not start and had a check engine light. They told me to take it to their service department. Hours later I get a call saying they can’t fix it, it should be under warranty through vw. Wait you sold me a car you can’t fix? What good is the Paul miller certified used car? If your mechanics don’t work on vw, then who checked this car out before you put it on the lot to sell? Now I have to take it to another dealer to get this fixed. Regardless bad business. The dealer I bought the car should be handling this not me. That’s my opinion anyway. More
by jvagnato0305
Employees Worked With
Sales manager
