Sunset Chevrolet Buick GMC

Do NOT use this service center unless you like getting ripped off. Brian Miller in service is a crook and a liar. He will tell you one thing and then when the bill comes you pay something you did not agre ripped off. Brian Miller in service is a crook and a liar. He will tell you one thing and then when the bill comes you pay something you did not agree to and if you don't they won't release your car or even explain why. They refuse to let you talk to their boss and give all kinds of excuses with a really shiity condescending tone. Stay clear of this place!!! More

Terrible rip-off $258 charged for a 5 minute diagnosis. They wanted $618 to fix. I bought part and fixed $32.00 and fixed myself in 10 minutes. What xxxxxxxx Pat was service advisor. Never again. They wanted $618 to fix. I bought part and fixed $32.00 and fixed myself in 10 minutes. What xxxxxxxx Pat was service advisor. Never again. More

Outstanding service from start to finish at Sunset Chevrolet Buick GMC. Brian kept me informed every step of the way, Christopher personally advocated for goodwill assistance beyond the PET recommenda Chevrolet Buick GMC. Brian kept me informed every step of the way, Christopher personally advocated for goodwill assistance beyond the PET recommendation, and Olivia made scheduling easy. The technician’s workmanship was excellent — torque converter replacement and engine oil leak repairs were completed flawlessly. After several days of driving, including cold starts, the car runs perfectly and all symptoms are resolved. Loaner car, car wash, communication, and fairness were all top notch. Highly recommend this service department. More

Lucas was an amazing salesman made everything quick and easy I would recommend him to all my friends and family and will always go back to him! easy I would recommend him to all my friends and family and will always go back to him! More

Before this week, we have given them an opportunity to give us a fair trade three times; every time they were $6,000-8,000 below dealers in nearby cities. This week, we went and made it clear we liked a t give us a fair trade three times; every time they were $6,000-8,000 below dealers in nearby cities. This week, we went and made it clear we liked a truck and were willing to walk away if the trade was as low as the past. We explained that we have bought from Rivard, Ferman, and Dixie GMC due to trade value, and then we brought them our truck. They did the same thing. $7,000 below the Carmax offer, and $7,000-8,000 below 3 other dealers (and they never saw the truck!). So, I am currently driving 2 1/2 hours to another dealer. Another fun note, the dealer sticker was $8,000 over the website price and they never told us that in person. Just not trustworthy at all. I will drive a few hours to save $7-8K. The sales person, Dre, was good; we feel bad not buying from him, but he is at the mercy of the sales manager. More

Sunset Chevrolet has been servicing my vehicles for a decade. Christy in service is fantastic! Fully informs you of upcoming services and educates you on what’s more important to get completed first. Tha decade. Christy in service is fantastic! Fully informs you of upcoming services and educates you on what’s more important to get completed first. Thank you for your great customer service! More

Very disappointed with service response. I had my 2016 GMC Canyon in today for an oil change and problems with the audio touch screen. I was charged $190 for the touch screen diagnostics and I had my 2016 GMC Canyon in today for an oil change and problems with the audio touch screen. I was charged $190 for the touch screen diagnostics and a program update. The service technicians noted they could not duplicated the problems that I described. I was also told the only thing they could was an old error code for low voltage. After waiting for four hours they told me my truck was ready. Upon leaving the parking lot, the problems with the touch screen continued to display the same problems that I had described tot the service technician. I immediately returned my truck to the service department and was told they needed to remove the display screen to confirm the replacement part number and then they would give me a quote on the repair. They returned after another hour and said the repair would take approximately five days and the cost would be over $1400 in addition to the $190 that I already paid. Sunset GMC has done all the service on this truck since I purchased it new from them in August of 2015. As a result of my experience with their Service Department today, I will no longer do any business with this dealership. More

What a joke! !! The “manager” Ryan speaks very condescendingly. They send letters out offering to buy your vehicle and then come up with every excuse in the book !! The “manager” Ryan speaks very condescendingly. They send letters out offering to buy your vehicle and then come up with every excuse in the book to low ball. They have bad intentions from the start. Disappointing One of the other salesmen, Lucas, was nice and clearly felt bad about the situation. More

This review applies to the Sunset Buick “Service” Department. I am exceedingly disappointed with the lack of customer care for this dealership. They have been unresponsive to a repair issue on a Bu Department. I am exceedingly disappointed with the lack of customer care for this dealership. They have been unresponsive to a repair issue on a Buick Cascada having only about 50,000 miles. There is a well-known issue with this vehicle involving the defective design of the camshaft cover and embedded PCV valve. This part has failed on us *twice* in the first 50,000 miles of ownership. The first time (after only about 28,000 miles), the repair was covered under warranty. The second occurrence was a scant 22,000 miles later, and now Sunset wants more than $2,000 to fix it! Interestingly enough, the Cascada has a “Special Coverage Adjustment” document issued by GM that covers two other model years (but unfortunately not mine). These documents admit the problem, and authorize special warranty repair for at least an additional 100,000 miles. It doesn’t take a rocket scientist to realize that two failures in 50,000 miles for my model year is an indication of the same design problem. But Sunset Buick hasn’t budged. Most businesses routinely talk about customer service, and have a Customer Service Department. The revealing thing about Sunset Buick is that the very name of the department and the title of the staff members noticeably lack the word “customer”. They’re really not interested in customer satisfaction, and it shows. Having a problem with your Buick? Go elsewhere for service. More

Superior professionalism & courtesy from internet rep, sales rep Dylon, and finance rep. No hard sale tactics. Very accommodating. Purchased used 2020 GMC Acadia. Very pleased. Highly recommend this deale sales rep Dylon, and finance rep. No hard sale tactics. Very accommodating. Purchased used 2020 GMC Acadia. Very pleased. Highly recommend this dealership for your next automobile purchase. More