DealerRater's Dealer of the Year Award Program recognizes a select number of car dealerships throughout the United States and Canada for outstanding customer satisfaction as expressed through customers' online reviews posted on DealerRater.
The Dealer of the Year Awards will be given to car dealership that have the highest PowerScore™ in their brand category, both at national and state/provincial levels.
Each dealership's PowerScore will be calculated using a Bayesian algorithm that considers the dealership's average DealerRater star rating as well as the total number of reviews written about the dealership during that calendar year.
To be considered for the Dealer of the Year Awards a dealership must have:
- Minimum of 25 reviews on DealerRater for the 2016 calendar year
- Average minimum star rating of 4.0 on DealerRater (calculated quarterly), with 5.0 as the highest possible rating
- At least one review on DealerRater per quarter during the 2016 calendar year
- Must not have been blacklisted within the 2016 calendar year