758 Alabama Lexus/1000 Service Centers

The best experience I’ve ever had at a car dealership! - debra.eggs

The best experience I’ve ever had at a car dealership! They have been extremely responsive and willing to go the extra mile by giving me a ride and expediting parts.

I just want to say TY to your service department. - tootsie3799

I just want to say TY to your service department. The work was very good and my car was the cleanest it had ever been! Again TY!

I travel from Georgia to have my vehicle serviced where I - E92SI

I travel from Georgia to have my vehicle serviced where I purchased it due to the professional treatment I received every time

Just left on a 200 mile trip in my 2003 F250 diesel... - ejohnso4

Just left on a 200 mile trip in my 2003 F250 diesel towing a 25 ft. gooseneck with 6 tons of tractor on a hot Summer day. Got my two big farm dogs with me. The engine light comes on and the next town was Athens. They were convient to the crossroads of Hwy 72 and I65. So I pulled in with this rig and found room to park. They said drop the trailer and pulled it in right away. Well a sensor went bad and caused the problem. They got water for my dogs and had me on my way in about 30 minutes, no charge. This is the way people used to be to each other. If my farm truck ever wears out, I'll stop there first.

11 minutes ago NEW This was the worst experience I’ve - Laurenlandlpainting

11 minutes ago NEW This was the worst experience I’ve ever had at a Honda dealership. Was driving home through Alabama and all of my lights came on and car started running hot. Had the car towed to McConnell because it was the closest Honda dealer on July 16th. Got a call on the 17th and they were to going to look at it. They called and said it was the turbo, was approved by my warranty company and was work was completed. While they were doing the test drive the temperature gauge was still going up. That was on July 21st. I was told that they need a bay to do the tear down and by they should be able to get it in that week. No communication till the 27th when I asked if work had started on my car. No work had been done yet, said that a tech had been out and they were behind. On the 31st I got a message saying they hoped to start the tear down that day. Not hearing anything, I reached back out. As of August 7th, the tear down had not yet started. At a month without my car I still wasn’t getting answers. On August 16th I was told that the warranty company did not approve my claim. I needed a new engine. It’s a 2017 CRV with 77,000 miles on it. Was told that I should call the warranty company. Asked then who they showed as my warranty company and the person I talked to (a woman) told me American Warranty. I said that wasn’t my warranty company and she said that it was under that umbrella. It was not. Told me that they had to have someone else come out to do the inspection, and since I got my car in Philadelphia it had to be someone from there. The number of blatant lies that I was told on that phone call were insane. I told her to have a tech call me back. No one called me back. My step mom called them to see what was going on since I wasn’t getting anywhere. The person that she talked to said that the claim was denied because they thought that it was fraud. Zero idea where that could have come from. I told my original tech that my mothers name was on the car, I have that in a text along with my warranty companies information that I provided the second day they had my car. So, finally call back with anger in my voice and not taking no for an answer. Magically, my claim was suddenly approved. Given an estimate of August 31st for completion. Called a few days before that and was told my car was ready. Without having received any phone call letting me know that it was. Also, when I called they said they showed a customer balance for the tear down. He was able to get that taken off, but not without letting me know that they have problems with the Honda Care paying the guys. So, if I wouldn’t have said anything, they would have tried to charge me for that. Communication horrible. Awful customer service. Only at the end did I find out that it wasn’t even ran through my warranty, it was run through Honda Care since it was certified pre-owned. Would not ever recommend this place. Also, not that this is on them, but I was coming back from a vacation and had lots of stuff in my car, one being a case of soda. Since it was left in the Alabama heat, of course they exploded and now my backseat is mildewed.

A nightmare in xxxx. - Consumer

I have purchased two vehicles from this dealership to help support our local enterprises and at times I was satisfied because one of the technicians came to my job, picked up my vehicle to change my oil on my first non-GM car; however, when the gentleman returned my vehicle the bolt on the right front tire, the bolt was broken off and replaced by a larger bolt that was loose. I just paid out of pocket and replaced it. Two years later, I purchased a GM product and I have gotten my oil changed twice since the ownership, and many people don’t know General Motors (conduct surveys) about ownership experience and dealership customer services, and on a scale of 1-to-10 I rated this business a 6, and said the service was mediocre due to lousy service that my oil was changed, my requested tires weren’t rotated, and my tires PSI weren’t corrected back in December of 2018. Fast forward to March, which is the normal timing for an oil change (every 90 days), and when I arrived once again on a Saturday, there was no one to be found inside the service department after waiting for 10 mins. I had finally saw a car salesman walked by and I kindly asked him about finding me help. Help arrived seconds later. I wasn’t properly greeted in the waiting facility. No one asked me did I want coffee or anything. 45 mins later, my car was finished. No fluids checked. PSI in my tires weren’t checked or corrected, the only thing the inept service manager said was I needed tires. Two days later, General Motors sent me a survey. I took the survey. I rated them once again a 6 out of 10 on a scale of 1-10. Also, in the description below, I stated why I rated that dealership a 6 based on my lousy experience and lack of hospitality. 3 months later, I finally decided to purchase tires. I called the service technician department and a female employee answered the phone. I asked this employee can I bring my car in after speaking to someone that past Saturday to have my tires delivered to MC Chevrolet. She confirmed my appointment and then blatantly confronted me about my past two surveys about “ how her General Manager and service manager was disciplining her as a whole, and she tried to please me the best she and her failed team could.” She also stated, “ if you were not satisfied with our service why are you keep coming to us”? ... My reply: because I spent over $40k with you guys and if you have done a half good job at servicing my vehicle we wouldn’t have this scenario. She also stated, “ on the last 4 surveys you have given us a bad report” and she was yelling unprofessionally on the phone, and I laughed slightly, and “she said I don’t find this funny.” I asked for her service manager since then, and he said, “we tried to please you on several occasions and it seems like we just cannot please you. You have done 4 surveys on us.” I asked him a copy of the 4 surveys and I wanted them to be printed. He said, “ well, I see two and I can only find one right now.” Let me remind you earlier, I said I have taken two surveys from corporate GM headquarters that are randomly sent to people. I then asked him about re-confirming my tires appointment and the service manager said, hold on, I was on hold for a minute, and he returned back to the phone and said, since we cannot please you, come back and get your tires, we don’t want your service here anymore because you are missing with our money. Come to find out. This facility receives a bonus each December and if a negative review has been made, Chevrolet from GM corporate office will not give them their bonus. Not only that, after I have been a loyal customer to this small town business, I will never purchase any vehicle from this company again. Half done service job, service employees are all about bonus than proper customer service and proper maintenance on my car. And I was told to get my tires and go somewhere else about two surveys.

I recently had my Toyota RAV4 serviced at McKinnon - tfk000207

I recently had my Toyota RAV4 serviced at McKinnon Toyota, and I couldn’t be more pleased with the experience! The service team was professional, efficient, and kept me informed every step of the way. From the moment I arrived, I felt like a valued customer. They addressed all my concerns, completed the maintenance quickly, and even performed a complimentary inspection to ensure everything was in top shape. I love having my vehicle serviced here!

Bought new Ford 500 in 2005, faithfully allowed them to... - mikecottonhill

Bought new Ford 500 in 2005, faithfully allowed them to perform service every time service was required by manual. Never notified about brake recall. Still no notice about gas tank technical service bulletin. Tires rotated incorrectly. New service writer unfriendly.

Thank you for having wonderful dealership. - nicholj2002

Thank you for having wonderful dealership. Your service department is full of experienced hones employees, especially Mr. David Northcutt his knowledge of Sprinter Vans is amazing. The service department - Mrs. Juliett Watkins immediately attended to my needs and assured me that I would be able to continue with my visit to Birmingham Bowl. Mr. Deon Grant made sure that at all times I was taken care by shuttling me back-and-forth from my hotel during the two days that it took to fix my van. I cannot express the gratitude that I have for Mercedes Benz of Birmingham and my only regrets is not being near this dealership. I highly …highly recommend to anyone that has a Mercedes Benz to take advantage of such an incredible bunch of people eager to make the experience of either purchasing or having your car service-repair. Thank you! …Thank you, Mercedes Bens of Birmingham!

The service department is rude and does not fix problems - Tammy

The service department is rude and does not fix problems they create them and the management are unapologetic. Brock true colors don’t come out before you bring the car but after she is rude and after getting my car back their were more problems than before I only needed a battery which the change the price on three times and now I am getting all types of lights on my car and now they want another $4000 for something they broke. Tallahasse is great but Dothan service breaks more than they fix. I highly do not recommend Dothan AL service department. They takes your money and ruin your day with the don’t care attitude.

Genna is truly amazing and helpful. - SatisfiedCustomer

Genna is truly amazing and helpful. She goes over and beyond when it comes to her customers and helping resolve any problems you might have.

We are Canadians travelling with a RV built on a Sprinter - Olivier Dumas

We are Canadians travelling with a RV built on a Sprinter 2500 2022. We dropped by on a Monday morning to show an oil leak under the hood. Tony Bishop, one of the Service Advisor, took care of us and our issues with the Sprinter in a professional manner that I never seen before. One of the best customer service that I never seen. Thumbs up MB of Mobile and Tony for the outstanding service!!