Mercedes-Benz of Huntsville - Service Center

My experience at Mercedes-Benz of Huntsville was HORRIBLE. I went in to get my tires balanced and rotated; however, it was not done correctly. Traveling to my parents' home (3 hours away) with my 9 year old son on Christmas Eve was the worst driving experience I have ever had in my life. My vehicle was shaking erratically the entire ride. If the service department was not equipped to accurately perform the service, then they should not have attempted to work on my vehicle. They put my life and my son's life in danger with their negligence. What made things worse was the arrogance from the service manager (George Burton) and the general manager (Scott Moskow). The general manager had the audacity to speak on a clerical error made by the company who properly did their job and fixed Mercedes-Benz of Huntsville's mistake. The other company did a great job and was much cheaper. He should have spoken to his employees about their poor decision-making and quality of work. I will not be doing business at this location again.

Scheduled a service on my SLK because a/c wasn't blowing cold and also had a brake alert/warning showing on the control panel...not only did they do a thorough diagnosis of the a/c system and determine it just need evaced and freon, but the alert was due to missing sensor wiring harness-which is not necessary for the car to run correctly....and given the current pandemic situation, and being unemployed since March, I really appreciated the openness/honesty/integrity of Julie Praitano when she advised me that I could go without the harness-AND did not misguide me towards a more expensive/unnecessary a/c repair, as other dealerships/shops very well may have...I'm going to strongly recommend this service department to EVERYONE I know-as well as the sales department, as their workers were kind/professional/curtious as I waited in the service lounge.

I recently hit a pothole and blew a tire on my 2017 E300. Took it to the service department and had to leave it overnight while they got a replacement. I was disappointed to notice on the drive home, that the new tire was at 42psi, while all the others were left at 33psi. Not a big deal since I do have an air compressor (air only, no nitrogen) and took care of it. However, yesterday I noticed an ugly gouge in the bottom of my door interior where someone pulling my car around apparently caught their hunting boot as they were getting out of the car! It's hideous, and have no idea how much they will want to fix it. Very disappointed and will most likely not let my car out of my sight when I take it in for service again. This is not acceptable! I wish I could attach a photo. I'm posting this only because nobody in the service department responded to my text.