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Mercedes-Benz of Huntsville - Service Center

4.3

19 Lifetime Service Reviews

6520 University Dr NW, Huntsville, Alabama 35806

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

Please update the areas marked in red.

Top Reviewed Employees

Cindy Pena, Service Advisor, Mercedes-Benz of Huntsville

Cindy Pena

Service Advisor
not yet
rated
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Latest Reviews

June 26, 2017

"WORST DEALER EVER - HORRIBLE CUSTOMER SERVICE"

- JKF011

Expected a lot more from am MB dealer. my only interface has been service and they have always been rather arrogant and act like they are doing me a favor. they also try to sell you expensive services you do not, at all, need. Impossible to get ahold of, especially by the text or emails they provide. That was bad enough but I've had to take the car back several times for routine things over the years. But it has come-to-a-head now as they apparently are not capable of fixing my car after trying for 7 months and every time I bring it in they do exactly nothing and say its fixed. Now it has broken down completely. will not buy a Mercedes-Benz again as long as we are in Huntsville because of this dealer. AVOID. Even Lampi, last time, said that he doubted the problem was solved despite assurances it was by Service Mgr. Now even Lampi's emails are getting kicked back.

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Employees Worked With

John Lampi

May 11, 2017

"great service"

- S550benz

Cindy provided Great service, great recommendation(s0 and have great office/phone manners. Call and explain the recommended options. spoke well. this is a good company.

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Employees Worked With

Cindy Pena
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

May 10, 2017

"Great Service"

- PickwickFlyer

Thank you Cindy Pena for your support, my SL 550 was serviced , washed and returned very quickly. I do recommend this dealership for all your MB service. William

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Employees Worked With

Cindy Pena
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Special Offers

Complementary Alignment Check

Receive a complementary alignment check to determine if an alignment is necessary for improved handling and to prevent premature tire wear. And receive $25.00 off the cost of an alignment if one is needed.

Service Center Photos & Amenities

  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Shuttle Service
  • Television
  • Vending Machines
Mercedes-Benz of Huntsville - Service Center, Huntsville, AL, 35806