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Amazing service!! - BentleyDude
I have purchased 2 vehicles through Cody. He has always been very helpful and full of suggestions and ideas that have been very helpful to me. He's always stayed in contact and has been available every time I have called him with questions even after my purchase.
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Salesmen lie, Service Department not helpful at all - Lori G.
When I bought my 2017 Toyota Hilander Hybrid, i was assured that the vehicle would be the last that I would own. What a joke. within less than a month I began having issues. Every time I took the vehicle in, they treated me like I didn't know how to drive. Maybe when they sold me the $50,000 vehicle they should have taken the time to walk me through it's paces. Or informed me that the Hybrid system MAY NOT Operate under 32 degrees or over 90 degrees weather. WHAT??!!. Or that the remote start that they talked me into, (any issues & they would fix immediately), this was a lie too. It has done nothing but cause issues with everything. Service said to talk to Sales, (they sold it to me), Sales said talk to Service, (they put it in). Then when the battery just completely dies, it is because the key fob was near or in the vehicle. WHAT?:?!!. and that because i only had 16,000 miles after 2 yrs it is because I don't drive it enough. So if I go on vacation someone has to come over every few days & run it for a while, WAHT::::::. Customer Service here is horrible, whether Sales or Service. Never buy a Toyota from them. Now because it is a Hybrid, I have to go there for service.
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