69 Arizona Ford Service Centers

Lovely people! - Rani Metz

Had to come in last minute before a trip back to Phoenix. Tim was able to take us next morning at 8AM and Marlene drove us back to the hotel while the car was fixed. They were all so nice and got it fixed as fast as possible! At least we know if we have problems again we can trust going back here!

Always get the best service possible when I take my - Gordon.fan.73

Always get the best service possible when I take my vehicle in for service thanks

Broke a part completely unrelated to what the truck was - Jones Broke It

Broke a part completely unrelated to what the truck was brought in for. Would not accept responsibility.

Friendly staff I will definitely use them again. They... - 1blessedlady

Friendly staff I will definitely use them again. They kept me informed of any issues. They were very covid conscious with masks & hand sanitizer everywhere.

I appreciated getting an appointment the same day I - gwheikkinen

I appreciated getting an appointment the same day I called. This is a good facility and the employees are very helpful and quick. The I talked to when making the appointment was very rude but had nothing to do with this facility.

Bought a new car in December 2022. - moutonw2

Bought a new car in December 2022. Had a bumper to bumper warranty. Had issues with computer malfunction. Was told I had to pay $290 to have it reprogrammed because it was not covered under the warranty. Willis Mouton.

The service department at this dealership is useless. - trekkie1490

The service department at this dealership is useless. I understand you want to make money, but to refuse to answer any questions whatsoever about my vehicle is a disappointment. I purchased a Ford vehicle and should be able to ask questions about my vehicle without you refusing to answer and quoting “liability reasons”. Maybe that’s how things are done here in Globe. But I shouldn’t have to call the Ford dealership I used to to take my car to in Ohio to get help!

I had major body work done on my car. I was asked to... - DanRyan

I had major body work done on my car. I was asked to take the vehicle when it still had unresolved problems. Since then I have had to bring the car back to have the door adjusted, hatch adjusted, and twice because local glass shops can't get a windshield to fit correctly. Every time I get the well, we have a life time warranty just bring it back. I don't want to bring it back, I want it fixed right the first time. Nice people but very disappointed in the results. The response I get is, "I don't know why it won't fit". I expected better quality, better service, and better handling of the problem. I expected Moore and I got a lot less :(

Belliny Flores and his team are extremely professional... - WHP

Belliny Flores and his team are extremely professional and very competent. We selected Royal Collision, although the Group are not Porsche dealers, they are certified and guaranteed by our insurers, Allstate.. From the initial contact, through the repair process Royal were “our partners” and completed the repair on time. Particular thanks to Emily, for making this a smooth, painless experience.

Not honest - Marilyn

1 review 1.0 star rating 3/8/2017 I would not recommend this repair shop. I was in a small fender bender so I brought my car in for an estimate. Tom was very thorough as he went over the damage and repairs with me. He told me it would take four days to repair. At the top of my written estimate it says four days. There was 8.2 hours of labor and 5.1 hours of paint. I brought my car in at 8AM on Monday. Tuesday afternoon a man named Jack called me. He said my car would not be done until the following Monday. I told him that the estimate was for four days and that I needed my car. He told me he would see what he could do. I waited for hours so finally I called him back. His attitude was even though the estimate was four days, too bad. Maybe we can get it on Saturday, He kept telling me that they were closed on Sunday and I kept saying the car was supposed to be done on Thursday. He did nothing to help me until I posted on Yelp. Now he says he will try and get my car by Friday. I don't know how 13.2 hours of labor turned into 8 days. Go somewhere you can trust a written estimate.

Fantastic service! Will definitely come back. Everyone... - Mayandmarc

Fantastic service! Will definitely come back. Everyone from the the courtesy driver, cashier, and service people were very pleasant and friendly. Oh, and the Danish, tea/coffee, and popcorn is a nice touch. Waiting area with big screen TVs is comfortable. Nice attention to customer needs.