49 Arizona Hyundai Service Centers

By far the best customer service experience. - Yvette

By far the best customer service experience. They updated me consistently on my vehicles status and went above and beyond to ensure I understood the process of the repairs. Truly an overall positive experience. Thank you Luis

I have had Tyler Busell as my Service Advisor since - maxsmart99

I have had Tyler Busell as my Service Advisor since December 2023. He is an excellent communicator, friendly and knowledgeable. Many thanks for having employees like Tyler in the service department. Also, I had Ben Girard at my Service Advisor before Tyler. Ben also was excellent and easy to communicate with and interact. Several times I have had discussions with Bill Wood, Maintenance Foreman,, and could not say more about Bill's attention to problems and his desire to do the right thing and his emphasis on customer relations.

⭐️⭐️⭐️⭐️⭐️ – A Hard-Earned Five Stars for Service and - TommyeGirl

⭐️⭐️⭐️⭐️⭐️ – A Hard-Earned Five Stars for Service and Integrity Writing this review has taken time, because my experience with San Tan Hyundai’s service department was long, complicated, and — at first — extremely frustrating. But in the end, they earned my respect and gratitude by standing behind their work, going the extra mile, and ultimately making things right. Over the course of a year and a half, my vehicle went through two engine replacements, three transmission replacements, and various other fixes. The road to finally getting my car fully functional was anything but smooth. Initially, my concerns about the engine were not properly diagnosed, and I was left feeling frustrated, financially drained, and uncertain about whether my car would ever be safe and reliable again. So, I went elsewhere for a second opinion, and within one day, another shop correctly diagnosed the bad engine and submitted it to my warranty company. The catch? The warranty company required the new engine be installed by a Hyundai dealership. That meant going back — reluctantly — to San Tan Hyundai. And that’s when things began to turn around. I requested a meeting with the service director, Larry, and came in with my documentation and concerns. He listened, validated my frustration, and moved fast to get the new engine approved and installed. That level of accountability and care made all the difference. It was the first real turning point in this entire ordeal, and it was the moment I felt like someone in a position of leadership in corporate America was putting their customers before profit. But it didn’t end there. When the replacement engine started overheating and throwing codes, San Tan Hyundai stood by the work and replaced the engine again. And when the 1st transmission they had installed less than a year earlier began slipping and failing, they diagnosed the issue for free, provided a loaner vehicle, and once again replaced it with a 2nd transmission at no cost to me. A week later the 2nd transmission failed. This time, a very impactful part of this experience was meeting the same mechanic who had worked on my car throughout the year. He not only put in additional time trying to get it right, but he also rode with me, confirmed the issues, and explained the quirks of this particular model. His honesty, dedication, and professionalism were a huge reason my car is finally running the way it should. After a long road — over 60 days in service, thousands of dollars in repairs, and countless return visits — I can finally say the car is working as it should, and that San Tan Hyundai stood by their work when it mattered most. If you're dealing with something complicated, I strongly recommend working directly with their service director and asking questions — because this team proved to me that they truly care.

Everything went smooth and there was no hassle. - awaggo1

Everything went smooth and there was no hassle. They adjuster and all the office personnel were great

Clean, well organized dealership. - MANIONCHERYL

Clean, well organized dealership. Grant provided up front expectations and service was great! Recommend to friends and family and will ask for Grant by name. Hyundai is our 2nd vehicle by choice and will not hesitate to consider for the future.

We just purchased a 2025 Palisade and I had some - rsmanley90

We just purchased a 2025 Palisade and I had some questions about my cameras, and alignment, and needed help with the CarPlay. I made my appointment online, which so easy to do. Melissa in the service department was awesome, answered all my questions and had someone align the car. Zack in the sales department helped me with CarPlay. This dealership and its customer service was amazing!

Were very professional and courtesy and great for - Carol

Were very professional and courtesy and great for reaching out to let you know hoe your vehicle repair were coming alone and on time when they said it would be ready thank you and have a beautiful bless day

Always the best service with Max! - janapphillips

Always the best service with Max! Takes care of both of our cars! Getting the service done within the time he says!

The mechanic was very professional and helpful. - Leem2gray

The mechanic was very professional and helpful. He answered questions wherein i understood his responses.

Thank you to Rohit and service manager for their friendly - Fran

Thank you to Rohit and service manager for their friendly and very helpful assistance yesterday. I stopped by without an appointment seeking some help with resetting service maintenance reminder (via Bluelink) on my recently purchased Sonata Hybrid. They couldn't have been more helpful and cooperative.

I own a 2018 Elantra and have the "maintenance for life" - Smooth Ride

I own a 2018 Elantra and have the "maintenance for life" warranty. Ralph assessed and explained the service, he was kind and respectful. I was glad to pay extra for repairs not included on the "maintenance for life" to keep my car in safe running condition. Thanks! And a shout out to Ralph🎊

I have a 2024 Hyundai Tucson hybrid. - lorilitchfield1

I have a 2024 Hyundai Tucson hybrid. Running over road debris on the I-10, my tire was damaged and not repairable. Late in the afternoon (3:45) I contacted the dealership and let them know that I have a tow truck scheduled to take my car in to have the tire replaced. I spoke with Service Rep. Scott. He made me feel important and assured me he would get my care taken care of. The tire was not in stock, but he placed an order to have one brought over the next day. Scott made recommendations, noted my concerns, so I felt heard. He remained upbeat and professional, even though I brought an issue to him late in the day, telling me, not to worry, because he will stay as long as needed, to make sure I am taken care of. Due to the way I was treated, I will request that Scott is my service rep. In the future. When my car was ready Scott sent the shuttle to pick me up. Shuttle driver was so kind and professional.

Love this dealer! - jmcervantes1977

Love this dealer! Very professional and courteous. Best price great deals on cars. I recommend them

Great service at this dealership every time, will return... - Linda

Great service at this dealership every time, will return to the dealership each and every time

I am a 51 year old disabled women. - BrandiInAz

I am a 51 year old disabled women. I don't have the stamina to keep going back again and again to a dealership that has absolutely no desire to do what's right and honor the Hyundai lifetime engine replacement for the Theta 2 engine failure. My car went into limp mode twice on 1-17 immediately causing the rpms to drop. The second time, I had just left and I was 5 miles from Chapman. After my 3rd trip to the service department, because of faulty work with misplaced parts, Chapman has left me in an unsafe position, with a potentially dangerous car that has a known engine issue which causes ultimate total engine failure.

Updated: 5/30/24 Turns out - these guys have been - Jeff E

Updated: 5/30/24 Turns out - these guys have been programming my service light to come on earlier then the recommended service - so they get credit for the service work - and my 3-Year - 36,000 service warranty - is used up. And - it’s not just that it happened. It’s the way they told me with “from now on you’ll have to pay” with a shrug of Nicholas Kellog’s shoulders (the service person). They didn’t offer to help me learn why my service warranty no longer applied - in fact they only made it harder. I had to dig into this completely in my own — AND CHAPMAN was completely at fault. So dishonest! They've offered to comp me one more service - but it was forced and hardly volunteered. Go somewhere else for your Hyndai needs. The dealer I purchased with in Utah - Murdock - THEY ARE AWESOME. Chapman, where I’be been going after relocating to AZ with a brand new car … are just honestly dishonest and the worst car experience I’ve ever had … more than once. This was after giving them “another chance” after my experience last year - see below. ________________________________ I was 15 minutes late - and genuinely apologetic for being so. Frankie (Francisco Ramirez) at the service desk told me it was fine, and all they needed was 90 minutes tops. I was there for routine maintenance and warranty recall regarding the roof trim (not safety related). “ I told him directly, “do not do the recall work today. I’ll come back.” Frankie asked if I wanted to “skip the car wash as well… to save time” I told him “yes … please”. Almost two hours later I went looking for my car. There was a line of people waiting for Frankie, while 4 other employees sat at the Service Desk avoiding eye-contact - is the only thing I could see they were actively doing (avoiding eye contact). To their credit, they weren’t “on their phones”. Kudos to Hyndai for at least working to manage that optic. But, to their discredit, they weren’t even on a phone. It was like the worst DMV trip ever (but I’m still a little impressed they didn’t appear to be pursuing social media or playing Candy Crush). So … finally I get to talk to Frankie (I should have just left). He tells me that they had gone ahead and completed the warranty. Before that … I was honestly working to take the delay in “we’re all human” stride” . Then… I was mad. I told him “I told you not to do the recall work. I’m already late …” He gave a shoulder shrug. After my back was turned, I’m 4 steps away, reaching to open the door, Frankie calls out (with other people waiting for help) … “you’re the one who showed up late”. If I hadn’t experienced this first-hand, I wouldn’t believe it. I was late. I was sorry. I did apologize. I was under the impression that we’d reset and moved on. I’m also the customer bringing in my $45,000 purchase for the “unbeatable customer care” I was promised … before giving them my money! You know what they didn’t forget to leave out … the car wash. I’ve no doubt, there’s no franchise credit applied for washing the customer’s car. Don’s use Chapman Hyundai. They weren’t just bad, they’re overtly dishonest … it’s the worst kind of “bad”. “How you do something, is how you do everything …”