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Professional, prompt,informative, and very pleasant to... - taylor081552
Professional, prompt,informative, and very pleasant to work with.
Always a great experience at your facility. Will deal with one of your partner stores for next car.
Top Reviewed Service Specialists At This Dealership
Michael Southern *customer service is a passion. I love... - lauraoish
Michael Southern *customer service is a passion. I love to see a customer walk away happy. I love to walk away happy. Michael Southern!!!!!Happy.
Great experience. Showed up on a very busy Monday... - pepperron
Great experience. Showed up on a very busy Monday (after Christmas) morning without an appointment. I was greeted by Joe Bartizal.
I told him I didn’t have an appointment but he did ask me what’s the issue. I explained to him I had to tie my trunk down because the latch broke.
He did suggest to leave the car with him and he will do his best to have it fixed.
Three hours later my car was fixed and washed not to mention that they did an inspection on the vehicle and found out the battery was ready to go out. So they were able to catch that in time and replace the battery for me. Hyundai has an excellent warranty and everything was covered. No cost to me at all.
Thanks to Joe, it’s Chapman Hyundai now if or when I might have anymore service issues.
My regular dealership I USED to go to could learn a lesson of how to help and communicate with customers.
Warranty service on my 2019 Sonata. - L.Smith
I came in late in the day after the check engine light lit up on my 2019 Sonata. I was greeted by Ike in the service department. I told him the symptoms and he did a quick check of the car. Since I live in the West valley but work in the east valley Ike provided a loner car at no additional cost. It took a couple of days to get the needed parts shipped in to repair my car but the work was done well and the car is running great, My thanks go to Ike and his team for repairing my Sonata,
I went in to have service done on my Hyundai and started... - Dave S.
I went in to have service done on my Hyundai and started walking around the showroom. Amir came up to me and ask how I was doing. He casually started up a conversation and I let him know had a car in for service. He was able to convince me to take a look at newer models and actually kept the price low. I can honestly say that I have not had such a good experience in buying a new car EVER. It was painless and I was glad I walked into the showroom. The Service department as well - Leo was amazing- Thank you. My finance man- walked slowly through the process- I was able to ask plenty of questions - all with answers. The best part- I did not see the Sales Manager ever- did not bother me one time-
I appreciate the helpful and friendly attitudes of the... - Nan
I appreciate the helpful and friendly attitudes of the people that work at San Tan Hyundai. When I call in to set appointments, or ask questions about maintenance of my vehicle they gladly take time to explain the details about their service. I feel they are trustworthy in evaluations and thorough in the service they render on my vehicle.
My service advisor communicated well and worked to get my... - jjc081499
My service advisor communicated well and worked to get my issue fixed in a quick manner. She was very nice and easy to work with.
Martin Swanty Hyundai has given me nothing but an... - Emilee P.
Martin Swanty Hyundai has given me nothing but an outstanding experience! Their Epic Summer Sale is definitely worth checking out! My family trusts their service department and we bring all our vehicles to them.
I stopped into Earnhardt Hyundai on my way from... - hrkumpunen
I stopped into Earnhardt Hyundai on my way from California to my home in Texas. I had a headlight bulb out on my 2018 Genesis G80. Mark and Samuel took good care of me and got me back on the road as quickly as possible. This took a lot more work than I thought it would. I want to give high marks to the two people mentioned for getting me back on the road as soon as possible. Extremely happy with Earnhardt Hyundai Service Center. Great dealership.
Great dealership and service center - Qualls77
My family just wanted to show our appreciation for how great the Hyundai company has been to our family for more than a decade.
We want to especially thank Rob McNamee for all of his kindness and commitment to our family when we purchased our vehicles. We ask you to please thank all the great people at Jim Click Hyundai at the Auto Mall for treating our family with friendliness and respect. The Hyundai product has proven to be an outstanding vehicle, so much so that we have purchased seven Hyundais in eleven years. We will continue to do so. We are loyal Hyundai customers.
Please give a special thanks to the service department (Scott and Lee) and the detailer who detailed our cars, he did an excellent job.
Thank you again,
The Qualls (Hyundai) Fanily
Excellent Service on a Recall - Tanya
I had a great experience with Horne Hyundai in March 2019. I have a 2002 Hyundai Santa Fe that had a recall due to corrosion due to snow and salt as vehicle was originally driven in Canada for 13 years. I called the service department before I arrived in Arizona, where the vehicle is now. Eric Underwood was extremely helpful. He got the service that I required all figured out before I arrived in Arizona to have the vehicle looked at. It turned out that I needed work done, and vehicle was not safe to drive. Hyundai set me up with a rental vehicle to drive while Eric looked for the parts to get the repair done. The nature of the recall is not very common in Arizona, the vehicle is older, so we were unsure how long it would take to get the parts. Hyundai was willing to pay for a rental for as long as required. The work was completed in about 8 business days. Thanks for looking after me and the fantastic customer service from Eric. This is fantastic customer service from Horne Hyundai and from Hyundai as they are looking after their customers!
Hyundai HQ-6 hrs, bluelink-3. No fix. Told by HQ, sorry.... - Pia
Hyundai HQ-6 hrs, bluelink-3. No fix. Told by HQ, sorry. Can't help. MICHAEL DELL fixed it, 4 minutes. Mr Dell is AWESOME 😎
Horrible recall experience - jane123
I received a recall on my 2017 IONIQ a few weeks ago. I called the dealership to schedule an appointment. They told me it wold take 1 week to get the parts, so scheduled the appointment 2 weeks out. I live 90 miles from this dealership -- I go there because the Hyundai dealership in my town closed 2 months after I bought the car!
I spent 90 minutes traveling and 90 minutes waiting at the dealership for the repairs. The manager came out and told me that I would need to come back in a couple of weeks for the repair. They had diagnosed the problem and figured out a cheaper way to resolve it, but this would require ordering new parts.
I was very upset and all the manager could say was, "oh gee, I'm sorry, but we can save a couple hundred dollars by doing it this way."
I then spent 90 minutes driving home and swearing I will never buy another Hyundai. I called the Hyundai Customer Service line and they too said they were "so sorry" , but could do nothing.
I'm done with Hyundai. Three recalls in one year and now this! I not only paid for the gas to travel to the dealership, but spent a half-day dealing with this mess. And this nightmare is not over. I have to go back in a couple of weeks to get the darn recall fixed. It is also a recall that is very "time sensitive" , because of the potential for serious fires. I am worried.
I bought a 2020 Hyundai in February. WORST buy I have... - Lyn Brown
I bought a 2020 Hyundai in February. WORST buy I have ever made! Hate this car and service is impossible! Stuck with this for five years. Sorry sorry sorry
$1600 repair after a "missed" oil leak during their so... - Disgruntled
$1600 repair after a "missed" oil leak during their so called "100 point inspection" 3 weeks after purchasing the vehicle, they won't stand behind the vehicle they sold.
Unresponsive service department.
Take your business elsewhere, I sure wish I did.