Exceptional service experience! - Phil Tiemeier
I want everyone to know what a great team member you have in Chris Vernon! Though I don’t have to come in very often with my Alltrack, Chris always greats me with a smile and a willingness to help. This last Friday when I left work, my car almost didn’t start. It was late, and on a Friday, when most people are ready to go home, I figured the car was going to have to stay overnight, which would have been a huge hassle. i did not expect what happened. Chris didn’t miss a beat, immediately taking the car in the shop for repairs, even assisting the tech in the repairs. I was out in about 30 minutes! I was so impressed and grateful, on my way home for the weekend! Chris Vernon is a rock star in what he does for you. I will remain your loyal customer because of how well I am treated when I come in..
Top Reviewed Service Specialists At This Dealership
Service - Ziggy
Chapman VW has always had an excellent service department I would buy another VW for that reason alone Pete and the service staff are awesome. :)
Friendly and Accommodating people - Ruben
They never fail to be very accommodating. Larry greeted us with a smile and explained every possible concern we had. Rusty is a very friendly guy too. He brought us to our destination and picked us up on time. The warm attitude of people in your workplace made us feel comfortable, confident and more trusting about your service. This creates a long term impression of Chapman Volkswagen with an excellent service quality! Thank you for such awesome employees who work and represent you!
Did everything they could to give me a good deal - Robben27
Not pushy at all and they do everything they can to give you the best deal. Kory made the experience easy and Scott made the final stages of the deal quick.
Another outstanding service - Greg
This was another outstanding service appointment at Findlay Volkswagen. Facilitated by Jonathan and Mariah I received outstanding professional service advised and the work was completed in an amazingly timely fashion. my experience with the service at this dealership has been exemplary. In another review I pointed out that while I have homes in both Flagstaff and Tempe I always come to Flagstaff for my service as I did in this case. It was well worth it. I have an appreciation for the way I'm taking care of and I'm very grateful for both Jonathan and Mariah.
Cold Service Department - Why
The service center is unfriendly, cold, long waits. Very unfriendly employee. Very long wait for an oil change. I dread it every time I have to take my car to this place for service.
Scheduled service on our Jeep Cherokee. - Tom
Manny at Larry Miller VW was very professional. He got our Jeep serviced and washed in a timely manner. We will got back to Larry Miller and Manny for our next service.
Service advisory review - Chickie 712
excellent. Jason Dixon is honest, has follow thru, and on and off past 4 years has been our service advisor. We enjoy his outgoing personality and he understand the business and the customer. Always goes that extra mile.
Great Service by Tim LaMay - djbecka
I once again benefited from this dealerships excellence in serving my VW for its 30000-mile checkup. Tim La May was my service representative and he walked me through the checkup program and thoroughly explained what I should expect. Tim has become my primary contact with this dealership and I look to him for his professional service recommendations. Thanks Tim!
Excellent experience at the service department. - bjohn
Warm, friendly and honest. I scheduled an oil/filter change recently at their service department and asked them to do a tire rotation too when I dropped off the car. The service manager called me later to let me know that the tires were fine and tire rotation was not required. I was pleasantly surprised by this kind of honesty and the fact that I ended up saving some money. Many customers complain about the quality of service they receive at dealerships, however, Bob and his team have always been good.
Car was left with paint dust on dash. Grease on door handle - John Hafer
Paint dust on dash. Paint on under dash. Paint on rubber gaskets & glass. grease on door handles & interior leather. Glass molding was not installed correctly. Repairs to paint came off on first wash.
Not what I expected from a Lexus Repair shop. This repair was done at the Speedway Location. Have had repairs done on other Lexus here without problems.
Not honest - Marilyn
1.0 star rating 3/8/2017
I would not recommend this repair shop. I was in a small fender bender so I brought my car in for an estimate. Tom was very thorough as he went over the damage and repairs with me. He told me it would take four days to repair. At the top of my written estimate it says four days. There was 8.2 hours of labor and 5.1 hours of paint. I brought my car in at 8AM on Monday. Tuesday afternoon a man named Jack called me. He said my car would not be done until the following Monday. I told him that the estimate was for four days and that I needed my car. He told me he would see what he could do. I waited for hours so finally I called him back. His attitude was even though the estimate was four days, too bad. Maybe we can get it on Saturday, He kept telling me that they were closed on Sunday and I kept saying the car was supposed to be done on Thursday. He did nothing to help me until I posted on Yelp. Now he says he will try and get my car by Friday. I don't know how 13.2 hours of labor turned into 8 days. Go somewhere you can trust a written estimate.
I had major body work done on my car. I was asked to... - DanRyan
I had major body work done on my car. I was asked to take the vehicle when it still had unresolved problems. Since then I have had to bring the car back to have the door adjusted, hatch adjusted, and twice because local glass shops can't get a windshield to fit correctly. Every time I get the well, we have a life time warranty just bring it back. I don't want to bring it back, I want it fixed right the first time. Nice people but very disappointed in the results. The response I get is, "I don't know why it won't fit". I expected better quality, better service, and better handling of the problem.
I expected Moore and I got a lot less :(