The WORST service center/car rental services I’ve ever... - jacquelinemrtnz38
The WORST service center/car rental services I’ve ever experienced.Everyone there is either new or useless. I was constantly lied to or misinformed about the details on my car. I brought my car in Mon Nov. 15th for a check engine light/transmission issues and a recall. (don’t ever purchase a Nissan Rogue from them unless you want a trash cvt transmission that will fall apart in under 60,000 miles)Just to get a rental that is covered under my warranty I had to argue with this so called manager John, that had absolutely no knowledge about renting a car out to anyone. And constantly went behind the service managers back (Terrance Price) and promised us things he could not do as it was against their rental policies. Apart from the useless manager at the rental office, my car was not actually worked on until Thur. Dec. 2nd, when I personally drove down to the service center to complain about my car being there for a few days short of 3 weeks. Marissa Suarez stated they had barely began working on my car that day as opposed to what Terrance Price, service manager stated that they had been working on it since Tuesday of that week (Nov. 30th). Total lack of communication again. On top of all the lies I constantly had to call them myself to see what was going on and never being able to reach them because they also “had just gotten a new phone system” (the times I’ve been in there, all service advisors don’t answer any phones ringing whatsoever.) The only way I was ever finding anything out about my vehicle was because I had to personally call their service manager Terrance multiple times on his personal number, and he informed me that he himself could never reach anyone in the office. He was also not useful with the simple fact that he had no idea about the cars coming into his service department. He had zero knowledge about any of details of my car, he always had to constantly call the department in that moment to find anything out, and call me back afterwards. He only made excuses after excuses on why my car had not been returned. My so called original service advisor quit a day after me bringing in my car so I was assigned a new service advisor named Marissa Suarez and she kept saying different dates/timeframes my car would be ready which were all lies and varied by a lot compared to the dates Terrance Price would give me. The job essentially took them only 3 days to complete meanwhile my car has been there since Nov.15th. The day I was finally given to pick my car up Marissa and Terrance both stated Saturday between 12-3pm (place closes at 4pm on Saturdays). They clearly stated that someone would call me to inform me when I could head down to pick up my finished vehicle, however 3pm rolled by and not a single person called me to let me know what was going on. I called The service department multiple times and yet no one picked up, my last option as usual is to call the service manager himself Terrance Price to which he answered and said he was on vacation and had zero knowledge why my car wasn’t returned. So again he said he was going to call the department and see what was going on. He called me back and said he could not get a hold of any service advisors and call his technician and that they were now doing the recall and it was not yet ready to be picked up. To my knowledge from when I went in on Thursday Dec 2nd the recall had supposedly already been completed according to the invoice and the man working at the customer service desk. At this point over the lies and ignorance from both service advisors and the service department manager I decided to head to the service department physically and see what was going on. There they apparently had my car ready but didn’t think they needed to call me to let me know it was ready even though it was 3:55pm and the department closes at 4pm until 7am Monday morning. Had I not gone down there myself no one would’ve called me until Monday morning. While I was there I had a quick conversation with another customer awaiting answers for his services also and informed me he had also spent weeks awaiting his car to be worked on and was never able to get in touch with anyone via phone. If that doesn’t clearly tell you this service center and dealership has absolutely no idea what they’re doing then go at your own risk but you’ve been warned they all have absolutely no knowledge about what their jobs entail. I’m also convinced they hand out the title “manager” to just about anyone who is of age and applies. And if you do decide to go in I suggest you talk to anyone else but John F., Terrance Price and Marissa Suarez.
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