Great Support - Josnita
This is our third purchase from elkgrove. We have always had an amazing experience here. Be Yang worked with me with quotes for the last two days and he was absolutely supportive, patient and understanding. Thank you for being amazing and caring!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
New Nissan cargo Van - GSD
Max made our deal happen. He had the only vehicle outfitted with the options and color that we wanted; I looked from MA to Fl to TX, IL and AZ to the entire West Coast (where I am). His pricing was competitive and he made sure that documents were correct then sending them over-night to me. He also helped arrange shipping our van from the dealership in So. CA to to out rural home in OR. I will definitely work with him again and recommend using him to help acquire your new vehicle.
Commercial Vehicles Manager
Jessie Vang sold me a Brand New Nissan Altima I love the car - Sedeariah
He is a Great sales Person I would buy another vehicle from him I just love My 2018 Nissan Altima SR Special Edition just love it 😊
Senior Sales Professional
Really nice people!! - Liketheversa
Everyone was so nice! Delmi, George, and Steven! Got a very good deal. Very happy with my purchase!! I think I am going to like coming here for service!!
Oil change - albertotejeda
He was the kind and generous person, and he guide me to get shuttle ride and offer me the shuttle after words. Richard explain to me in details of the my services.
Internet Sales Specialist
Excellent service, friendly & professional - Sports Car
I had a great experience at 1st Nissan when I took my Sentra in for service so when my lease was up I went to 1st Nissan to get a new car. I left with a great car and got a great deal. I had a great experience and will go back again. I recommend 1st Nissan they are thorough and take good care of their customers.
Great service and friendly staff - ZZman
Always receive great service. I have been a customer for several years and will continue to visit for all my service needs. Dealership is always clean.
Hastle free car buying - Vahan
from choosing online to getting into the car i want and signing paperwork after Greeting Mike, took less then anyone can imagine. My car was ready cleaned and washed, before even i got there.
Internet and Commercial Vehicle Director
Oil change - MODEAN4
Good customer service...delivered what they promised. Provided good value for the money spent! Timely service and follow-up. Friendly service staff that was eager to help
Certified Sales Associate
Certified Sales Consultant
Fast and friendly - Kestler22
Best service ever, I will never go anywhere else. Bad experiences at other Nissan location but not here. I will definitely be back for my next service again.
Thank you - MG Housekeeping
I had the best experience finding a vehicle that worked for my business thank you shannon ray for your help you truely cared what i needed and what i wanted I appreciate you and the time you took to help me.
Internet Sales Manager
Victor Ceballas is fantastic - Scott H
We ar very satisfied with our new Armada and Victor made the experience the best it could be. We changed our minds 10 times. Victor showed patience and over the top customer service: picking us up from the airport in our new truck to coming to our home to let us sign some paperwork. Awesome!
Internet Sales Director
Great customer service, less than perfect transaction - Cntrygynsd
I'll start this off by saying buying a car is never fun. Picking out the perfect vehicle, test driving, negotiating and then the dreaded "finance guy" at the end. It's a long, tiring, mentally taxing process leaving you excited and terrified at the end.
My experience at Temecula Nissan was decent but there were definitely snags. We'll start with my sales guy Josue. Beginning to end he was very pleasant, not high pressure, and provided incredible customer service. If I were to stop here I would give 5 stars without hesitation. Of course the car buying transaction is broken into three main parts, salesperson, vehicle and finance. This is where things become less than perfect and I want to say for the record I'm artificially weighting Josue's piece to make 4 stars. If I were weighting things evenly I'd probably say it was 3.5 stars. Why did I give him more weight? Because the vehicle was less than perfect and the after service didn't go as planned. It was Josue that made this bearable by going the extra mile. He was pleasant and accommodating throughout the entire process.
The vehicle was a slightly abused Nissan Maxima Platinum edition. Someone had smoked inside and clearly (in hindsight) didn't take terribly good care of the paint. The car was otherwise in good condition with low miles and had everything I was looking for, which is why I considered it. Josue offered to have the smoke smell and a couple door dings removed and it was written into my contract. On the day I took it in for this service I was expecting 3 hours (which is what Josue thought it would take) only to find out it needed to stay overnight. They provided me with a loaner Maxima and Josue offered to drive my Maxima back to me (45 miles away) the next day for my troubles. The car was delivered the next day as promised with 0 smoke smell, fresh and clean. Not artificially masked. Unfortunately the door dings (apparently) couldn't be removed.
There was trouble in finance (isn't there always) as they thought they would be able to get me a substantially lower interest rate so I signed the contract with that interest rate in mind. Unfortunately they weren't able to go as low as they had hoped (but lower than what I myself got pre-approved for) so Josue (again) drove the new contract down to be signed. The payment quoted was correct and without the finance guy to explain the charges I signed the agreement. They mailed my copy to me and the problem with signing paperwork away from the dealer became apparent. There was a charge for cancelation (which I signed I didn't want and wasn't present on the first contract) of $417. But, I had already signed the new agreement (my fault for not dealing directly with finance).
The car, well there has clearly been rear bumper damage (clean carfax) as there is a very dull large spot on my bumper that didn't show up when I bought the car (maybe it had a good wax job) and the paint is pretty scratched up (black car) which also didn't show up until I washed it. Most of this can be buffed out and the bumper repaired but definitely a fair amount of work for a certified used car.
Long story short, pay attention to every detail with this dealer. My experience could have been isolated but just food for thought. I will say this, they were very pleasant to deal with and they did do (most) of what they promised.
Josue 6 stars, car 3 stars, finance 3 stars.
Charlie is awesome!! - Wilsondarryl01
I've purchased two cars from Charlie and each experience was memorable! I was comfortable each time and left satisfied! By far, one of the best managers there! Each time I'd come in for an oil change or service, he remembered me and we talked. I look forwarded to doing my next purchase with Charlie! I'll be in as soon as you guys get a used Jeep Grand Cherokee!:)
Awesome!! Dealer! - Doris De Campos
Wow this an awesome dealer and the person Elizabeth helped me out super I really appreciate her help excellent Recommended to all my friends ok
Great service! - Patricia65
My last experience was not great. However, this service was excellent! My thanks to Skylar who provided excellent service. My car was promised and delivered on time. He also gave me up to date reports. What a difference when you have an outstanding customer service experience! Thank you Skylar!
Lease - shorty555
They helped me find a great car that fit my budget! Plus they were friendly and professional. I highly recommend anyone buy there next car from the folks at McCrea!
FIRST CLASS - TJBON
This is the best dealership that I have ever done business with.They treat you like your part of a family.They have been a Nissan dealer for over 50years and I would think over that many years you build a lot of relationships and you feel it from customers and the employees.
Awesome experience purchasing from Eric - vcarora
Eric made my car buying experience easy. He has a great consultative style of selling that isn't pushy. It was probably the best car buying experience I've ever had, to be honest and I've since recommended him to my neighbor as well.
Putnam jeep - Brian k
Worked with Scot Eichenbaum to buy a new
Jeep. Leg work was done via phone and e mail
So minimized my time in the showroom.
Scot was fine and would recommend
Great Experience - WineTastrz
I just purchased my Mazda 6 here and I love it. These guys made the experience great and were easy to deal with. They never pressured me and thats the reason I went back and bought. I never thought buying a vehicle could be this easy. These guys changed my mind about car dealerships. This is the way to do business! Ill be coming back here for my next one in the future!
Great experience in buying! - Robmidi
My wife needed/wanted a new car. Previously we had a Lexus RX350 and most recently, a Lincoln MKX SUV. I did my usual research online, which is my preferred way to buy. Last year, we had gone to Las Vegas on vacation and rented a Nissan Murano. I was thinking to myself how ugly (IMO) the new Lexus line is (Picture a Transformer toy, with a cow catcher sticking out of the front end...too angular, and not appealing to us), and remembered that our rental Murano was a pleasure to drive. Smooth steering and a gaggle of technology. I did a "build" on Nissan's website and was flabbergasted that the Platinum trim level had no "package" options. EVERYTHING comes on the vehicle: Panoramic sun roof, seating for 5, plenty of cargo space, a V6, a (check THIS out) 360 degree, birds eye view of the entire vehicle camera system, BLIS, "radar" cruise control. In short everything but a mini-fridge and a bunk bed. I contacted them and they found my wife a silver with graphite interior and transferred it in to the dealership. We took delivery and, after I had driven and programmed the vehicle for her, I jokingly told her "I want one! [sad faced]" She said "Go for it!"
I didn't need a second confirmation. I got on the horn with their Internet Mgr., Eliana Casarez and told her the story. They didn't have the color I was looking for, but found one and had it transferred in. Long story short, we love our Muranos and are impressed with the customer service we received from a motivated staff at Selma Nissan. They went above and beyond! I wish all dealers could offer the same kind of customer service. I ran a family business for 30 years that was known for our customer service and I became very quickly aware of how vitally important it is to a successful business. We also felt comfortable with everyone we dealt with. No pressure tactics! Great job!
Great service with friendly helpful staff. - Ker
On vacation and discovered piece hanging down under carriage. Drove into dealership to make an appointment and they fixed it on the spot. Helpful with a smile. Wish they were all like this.
Good customer service - Toni7718
Our sales person, Aaron was courteous and helpful. That made a huge difference on where we want to buy a vehicle. Waiting for documentation was quite long but the waiting was made easier since the kids had TV and snaks.
Great experience!!!! - Psiliezar
We had a great experiences the dealership, we were treated with respect and the process went fast and smooth even though we got there 10 minutes before closing!!!
Altima 2015 Lemon - Ajmcc
My 2015 altima transmission shot out car is no good had to junk it. Also recalls 9 and. The dealership service Felipe wouldn't perform the recall saying they aren't allowed to look under hood.
Buying a car - Jessica
Raj and felix were great! Great customer service and wonderful along helpful. Provide great information and made us feel comfortable. Thank you all for your hospitality.
The sales person Nic cardella was phenomenal. He has been ex - Tesfaye
Nic has been exceptional, honest and forthcoming. I would recommend him to any buyer. Make sure you talk to him first as he is an honest salesman.
I’m very satisfied with this dealership - Helenrey
The salesman was very kind, friendly and helpful. I never had a hard time dealing with Omar and get the car that I wanted. Customer service was excellent.
Feliz - Carlos
Irais es muy amable y tiene un carácter muy bonito. Me vendió un carro muy barato perfecto para mi y toda mi familia. Se las recomiendo
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