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easy transaction - yukonbuyer
Ron Szymanski emailed me the best out the door price on my Yukon. I am in san diego and he drove it to me free of charge. we did the transaction in the parking lot of my office. Could not have been smoother. I hate car dealers but this was a great experience. Beats craigslist anytime
missing parts on new truck and scratched up bed - macias.alberto805
Was promised parts were going to be ordered. not all parts were ordered and no one has called to install parts after installer found out it is missing more or less 4 pieces of trim not just one. and it is going on two and a half months.
Online buying quote/deal/ offer does nothing. Since the... - JasonArmfield
Online buying quote/deal/ offer does nothing. Since the dealers refused to help me, I tried numerous times to make offers online and got no response.
I was treated well no complaint's i believe the truck was... - tcbedolla
I was treated well no complaint's i believe the truck was overpriced the basic model they should have come down on the price maybe next time
We purchased a used lease return buick from this... - DH
We purchased a used lease return buick from this dealership and found safety issues shortly afterwards. We took the car to this dealers service department for repairs. They had the car for two week. They told me the brakes needed replaced and would cost $450. I told them no that you will replace for free seeing we just bought this car from you. I then was told that the brakes were fine with 3 to 4 mm left on them and the squeal I was concerned about was a loose axle nut which they said they tightened. At check out they refused to write down tightening the axle nut. They also were asked to look at an oil leak. The bottom side of the engine was covered in oil. I was told the oil leak was from a loose oil filter. They said they tightened the filter and all is good. When I got it home the car was still leaking oil and the filter was loose. They also were asked to repair a loose drivers seat. This is the only thing they did fix but at the same time they damaged the door frame while pulling the seat out. The fourth thing they were supposed to repair was a nail in the front tire How hard is it to patch a tire within two weeks. Apparently I didn't give them enough time for the tire and oil leak but enough time to damage our new car. We were advised by cal arbitration to take the car to another dealer to look at. Within three hours they diagnosed the problems. I called cerritos buick and was told the service manager will call me that day. Still waiting for that call back. I waited till the next day and decided to get the other dealership to repair all. The second dealer had the car for less than two days and repaired the issues. The brake pads were Heat crack damaged from excessive braking and over heating. They also replaced the oil and filter. The car had a non buick oil filter and the oil was dirty. We put less than 300 miles on it and cerritos buick stated on car fax they replaced it before putting it up for sale. A week later I notice oil on driveway again and took it back into the other dealership. The engine mount was bad and replaced under factory warranty.
Cerritos sales and service managers asked for us to come into resolve this. For over an hour they whitewashed the whole situation and tried to make us feel we were in the wrong. They also complained that we keep asking for more and more. This is true. We did because we kept finding more things wrong. We left the meeting resolving nothing. Later I received a call from Matt Stein the general sales manager telling me they will only cover the brake job and that I would have to sign a release form to recieve payment. This is after they already agreed to cover all cost for repairs including the damage to the door frame. The only thing they did not agree to was the extended power train warranty we had asked for.
My advise is to stay far away unless you enjoy being treated like dirt. Penske Buick/ GMC of Cerritos deserve negative stars for how they treated us after just purchasing a car from them. Thanks Matt, Luis and Steve for regretting purchasing from you and selling us in an unsafe car.
I spoke with a salesman on a Friday evening about buying... - minivan lady
I spoke with a salesman on a Friday evening about buying a new van. I asked what colors it came in and he handed me a brochure. I asked him what the "out the door" price would be for a particular model and he said I'm not sure. I asked if he could possibly find out for me and his response was that he could call me the following Monday or Tuesday. I decided right then and there that this business didn't deserve my money. In my opinion, a vehicle is an investment and I expect all of my questions to be answered. I went to Bakersfield and drove my brand new van home the following Friday. So much for shopping local!
We purchased a vehicle ONE month ago from Riverton... - archfam
We purchased a vehicle ONE month ago from Riverton Chevrolet in Sandy, Utah and drove it to California. The car broke down the day we got there. I took it to Coachella Valley GMC in Indio California and was told it needed $3000 in repairs. I contacted Riverton Chevrolet in Utah because I felt they were an honest company that would sell me a reliable car that would last far more than a month and would back up their sale. I spoke with 2 different people in Utah- Logan Page and Steve Carter. Both of them told me there was nothing they were willing to do to help with the cost. When we asked for the corporate number to discuss the matter we were told they don't have a number for that! The dealership in California- Coachella Valley GMC was the complete opposite. There, I spoke with Raymond Gamboa- service advisor. He went above and beyond to help us out. He contacted the GM corporation and was able to lower the price of service (and gave us the number if we needed to contact them in the future), he found other repairs that the Utah dealer should have caught before selling us the car. He simply showed that he was sorry for the situation we were in and made us feel like he truly cared about us. We also met Ed Chavez- owner of Coachella Valley GMC. We had paid for the repairs and were headed back to Utah and he still wanted Raymond to look further into our car to see if anything more could be done to help with our cost. Our next car- I would drive the 800 miles from Utah to buy from this great dealer.
Horrible customer service and follow up - Jr1486
This chevy dealer has horrible service and has no communication between each other . Sales representatives have no athority or knowledge on how process goes , the team lead are no better , they are rude and try not to listen and work for you . The finance could not get the paper work correct and ran our credit 14 times for almost ten days and after the day we signed our contract with out our permission . The dealer then sent the sales person to our home to sign a new contract and knew nothing about the contract , he did not have the correct paper work . He said he would be back three days later , but the next day the dealer called and wanted us to go in . When the third day came manny said he would be here at 6pm , 6:36pm came and he showed . He then said he would like to go over the contract but knew nothing when asked and said we could read to be sure . When trying to talk to some one about our issues we were told we would get a call back or they were busy . I never got a call back. Even calling corporate they could not help . They are only about problems with the truck and the dealer is independent . .
I would not recommend this dealer to anyone .
I used to work at this dealership in the service... - jvu
I used to work at this dealership in the service department, and it is simply horrible! Regarding the courtesy car wash, your car will only be rinsed with water, no soap or anything at all. Porters/lot attendants are the ones that wash cars, drive them up, and park them, etc. Beware, I have witnessed them stealing change from countless cars since people normally place all their change in the smoking cup, or the slot near the cigarette outlet. They will also burn out in your cars, SUVs, and trucks! The service writers will try their best to rip you off, even to the extent of lying that there are problems with your car when there isn't to earn their monthly bonuses. I once saw one of the mechanics fighting with the service manager, Bon Gotuaco, who is a huge ass by the way, that he refused to fix a car because there were no problems with it, but Bon insisted that the car be "fixed" so that the service department could get money from the customer. The mechanic was suspended for not fixing the car, even though there were no problems with it. This place is horrible, steer clear! The employees here are very shady!
I Will Never Use This Dealership Again! - Histman
My car was dropped off on Thursday morning 10:00 a.m. (03/30) via appointment. I asked them to look at a noise coming from the right front of the vehicle and what appears to be the transmission slipping or slamming into gear. I waited and called back at 4:00 p.m. Friday afternoon (03/31). I was told, "oh, they are just test driving it now and will get in touch with you." A day and a half later and they are just touching my car. Thirty minutes go by and I get a call..."we identified the wheel issue but can't duplicate the transmission problem." Through a frustrated smile, I responded "that is because it doesn't happen until the car is warmed up and you are driving at around 30 mph, which I told you yesterday morning. Of course you didn't find anything, because you just drove down to the corner." Service rep says, "well...our manager lives in Visalia, if you give him permission he will take it with him over the weekend and be able to tell you something on Monday." Frustrated I give my permission. Saturday, Sunday, Monday go by, no call. I this morning, Tuesday (04/03) at 9:30. I have called seven times since then. All I get is a recording. I leave messages, nobody calls me back. Finally, at 1:40 p.m., I call and frustratingly tell the receptionist "do not transfer me to the machine again. Nobody responds and all I want to know is where is my car." She begrudgingly tells me she will try to figure it out and puts me on hold. Four times the phone is transferred, rings outs, and she picks it up. "Can I put you on hold?" the fifth time. Finally she comes back and tells me, "Oh, the service tech is driving it right now to see if the transmission is still slipping." Are you kidding me!!!!! This is the worst service I have ever received anywhere, for any thing. And to top it off, I get to pay them $300.00 for "diagnosing" what is wrong with my car. I can tell you what is wrong. You are diagnosing the xxxx thing. I ask for the service supervisor. "He is out of the office today." I ask for his supervisor, "uh, there isn't one, we just have departments." I look for the ownership information or the dealership manager. There isn't any information readily available. I will never use this dealership again. I suggest you stay away from them for any reason you have.
Our experience at this dealership was great. The sales... - Jellendavis
Our experience at this dealership was great. The sales representative (Marshall Brant), was friendly, professional and helpful. He explained everything about the car and the purchase process very well. We didn't feel pressured. Instead, we felt valued as customers. We felt very comfortable with him throughout the entire process.
We also had a great experience Ozzie Khan who typed up our paperwork and received our payment for the car. He also was clear and knowledgeable as well as professional.
Thank you to McConnell Chevrolet for what was actually an enjoyable car-purchase!
GMC Canyon Denali - Andyd
After test driving several other brand mid size trucks and ready to upgrade out of a 2017 Tacoma I decided to test drive a GMC Canyon. From the moment I stepped onto the North County GMC, Cadillac, Buick dealership, Mike Winczewski educated me on the Canyon during the test drive. He and his manager Joe were respectful of my need to sleep on my decision. They brought in a truck from Bakersfield that had the color and options I wanted. I recieved a graet trade in value on the Tacoma and significant savings on the new Canyon. Many thanks to John, Joe, Drew, and Marcos from delivering a gourgeous Denali. Forever grateful and best regards, Andy
Straight forward - Local Resident
Gerardo found the truck I was looking for. The transaction was on a very professional business level yet very friendly.. I would recommend Richard's.
5 star treatment and process - JohnRambo
Very smooth process . Walked in , sat me down and asked me questions of what I was looking for and actually listened to me . Pulled up the right vehicle for me and dropped it off at my home and also singed contracts at the same time . No waiting