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Everyone was extremely helpful, the financing was easy - christinamason14
Everything was made so easy, all of the staff is extremely helpful! We are sending our friends, we felt no pressure and we feel welcome there.Craig Cecil
Best prices and best selection. - edukehtoer
My wife and I shopped for a trailer for over three years. I went on a lot of lots and even more websites looking for a trailer that was compatible with my Tacoma. We looked at major and small dealers all across the country. We kept coming back to Best RV because the prices were so much lower than other dealers. It helped that they had a trailer brand that was very well-built and light.
This dealership lists no haggle prices. I like that because I hate playing games in negotiations. The sellers always better at it than the customer. Also they don't charge a PDI. I've seen PDI fees as high as $1500. And some dealers have even other kinds of add-ons. In my research I found Best's prices to be at least 15% below the lowest prices you can find anywhere else (adjusted for delivery fee). I paid the listed price of the trailer plus a small fee to put on two batteries. That was it.
The people I encountered there, my salesman, the owner (who was on site every day working with customers and staff) and the service personnel were friendly, competent and honest. After hearing some pretty tall tales at other dealers this was very much appreciated.
If you've had a trailer before you know that there's a million little things that can go wrong and some of them always do. You fix the ones you can buy yourself and only call service if it's something that's beyond your skill set. I was very happy that when an issue arose the Best service department jumped right on it and I was able to take it in the next day. They fixed it while I waited and within a few hours I was back on the road.
If they have what you're looking for and you're on this side of the Continental Divide there's nowhere else you're going to get a better price. Their service department is just as good as anybody else's and better than most.
Why I drive over 500 miles to do business with Conejo - Palazzo lover
We found Conejo RV after visiting our son and family in Irvine. They reasons below are why I would only do business with Conejo even though I could trade at my home city Reno, NV. We purchased our second coach from Conejo August 1, 2019
1. One need not worry about being attacked by sales people. When you have a question feel free to walk into the office where anyone and everyone will be able to answer questions or find what you are looking for.
2. No haggle pricing, the price is the price.
3. Professional business ethics.
4. Down to earth sales people, no sunglasses
5. They offer a 1000 miles or 45 day warranty. After two weeks, we were past the mileage by 200 miles. They still honored the warranty.
6. They have years of experience together and a very cohesive team from sales to mechanics. When you leave the lot everything works.
7. The walk through explanation of features etc is spot on.
8. The owner is hands on and well respected by all the employees I spoke with
If I could give them less than a star I would. I called... - homers1girl
If I could give them less than a star I would. I called 3 times yesterday. Only one message left but still almost 2 business days later I have not received a call back. We bought a 2017 5th wheel trailer last year with the extended warranty. Coming from a warranty department I'm pretty versed and know there are always some types of exclusions. I specifically asked Julie, our finance lady, what those exclusions were and was told specifically that everything was covered with the exception of any slide adjustments that were needed. Great, I get that. Normal wear and tear. I called in yesterday to take advantage of the "great warranty" and apparently we paid thousands of extra dollars for absolutely nothing. We purchased the trailer roughly a year ago (it may be a little less than a year but I'm sure it's close) spent after taxes, fees and our once again great warranty over 40,000. A year later ALL OF THE TRIM IS FALLING AND THE WALLS ARE LITERALLY PEELING. Last week the AC also went out. I called into the service department and was told that despite what we had been told nothing cosmetic is covered. That as far as the AC goes they can get us in mid October but the warranty is very limited. We are responsible for the cost of diagnosis and all freight charges to get any parts to us. So basically the expensive xxxx.. None of that was told to us at the time of sale because obviously making the sale is way more important than a little bit of freaking honesty. My husband is pretty handy so he brought out one of his little testers, spent less than 20 bucks and fixed everything in less 15 minutes. We will be upgrading our trailer this year to a toy hauler and THEY WILL NEVER GET OUR BUSINESS AGAIN AND WILL BE HEARING FROM THE BBB ON THIS!!
Liars and cheaters - Donnie
I bought a used key stone fusion toy hauler from happy days rv Sacramento about 12 months ago. It had a inclosure for the tail gate when I bought it , when I picked it up it was gone mark at pick promise me he would take care of it, Ronnie the manager just called me a liar and refused to replace it. I will never do business with them again and I advise everyone the same!!
Worst experience with any company/business ever. Sold me... - Defrauded
Worst experience with any company/business ever. Sold me a new, but damaged and defective high end RV, then denied & concealed the defects/damage, and lied about it. Dishonest, incompetent, and disgraceful behavior. Stuck with a lemon with no recourse.
Avoid this dealership if you value integrity/honesty.
Service Department MUST WORK ON THEIR PEOPLE SKILLS! - rvowner
Our family spent $150,000 on an RV here. The sales staff is AMAZING! Of course, there was some warranty work needed on some items as this is a house on wheels. I have taken the RV in 2 times, and both times the service center department has been HORRIBLE. No personality on the phone, no ability to solve problems, no ability to assist in anything. It is like they do not want to do their job. It's warranty work for the love of god! It costs you nothing! I paid a crapton of money for this warranty. Stop acting like you are put out by having to fix the problems with the rv. It is extremely irritating and I swear the next time I am ignored for 20 minutes at the counter or dealt with in the crappy way you speak to people on the phone I am going to lose my sh#% on you.
Managers, find a customer service how-to book and train your xxxx people before I do it for you.
Stay away from dealer, especially the service department - DVan
We purchased from dealer in 1974, they were fine. This purchase in 2018 is the worst RV we have ever owned (we have owned several in between). The coach has been a continuous string of malfunctions and annoyances. Most service (when you could get them to do it) was either incomplete, damaging to the vehicle or poorly done.
Some service examples:
There were 5 or 6 after sale service visits. At a couple of the visits they did not have the parts, but did not tell me ahead of time, even though we had to come in from out of town
They installed a Convection/Microwave, but the lights did not work until I fixed them.
They replaced the arms on the awing, but broke off whatever they used to keep the awing from unrolling. This required work to get the piece out when we needed to work on the awing later.They also managed to get silicone sealer, on the side of the coach, around the arms 6" from the arm.
They adjusted a compartment door, but the door closed only twice before it malfunctioned and now the hinge is loose.
They never did address the rattling and banging in the sidewall (by the slide), or the noise in the dash board.
The coach was out of alignment and the outside edges were worn off the front tires. They replaced 1 of the tires and hid the other front tire inside on the rear. They aligned the front end, but the steering wheel was 3 to 5 degrees off afterwards.
Very helpful upfront, terrible after sale. - Rodgers-Vey
They were very friendly and helpful upfront before the sale. Not so much after. Even worse a year later when I sold the vehicle and needed a refund on my extended RV repair warranty. I'm still fighting to try and get my refund 6 months later.
New RV Purchase - Transitguy
Went in just to look and ended up buying but there was no pressure there was no pressure during the entire process. The sales staff was very accommodating and patient with us as first time buyers and answered all of our questions both during the purchase and after. Mark was the best!
Terrible purchase experience and lack of service - Jessica
My purchase experience here was so bad I thought it had to be for one of those candid camera shows where they try to make customers freak out.
These guys pulled my credit for a loan application without my permission (I made an all cash purchase) forgot about installing a hitch, kept me in the dealership for over eight hours on pickup day, lied repeatedly and didn't do most of the technician inspection I paid something like $1300 for.
After finally getting the brand new fifth wheel home, problems began piling up. It flooded due to a drain pipe never being connected at the factory, the wall melted the first time I used the stove, the water heater quit working, and the list goes on and on. They ignored my calls for weeks and told me that the warranty salesman who told me I could get mobile warranty service at my location had lied.
Months have gone by and some of these problems have still not been addressed. Each time I call to follow up on parts it take 5 to 10 calls to get a reply and then I'm told they didn't even know they were supposed to order parts. It's just ridiculous at this point.
Bad Service - Stealth Daze
I purchased a brand new toy hauler from Happy Daze Rv. in Sacramento back in last December. I just got back from a trip to Oregon and noticed that I was missing a roof vent, when I went up top I realized that they have all turned itnto a brittle type of plastic and show cracks throughout all four 3 that are left and of course the missing one is gone all the way. All I want is for these people to do is be fair to me . They said to me that they were booked solid for three months on repairs. I told them that I think it’s a serious issue do to the elements getting in as we approach fall. They told me that they may be able to get me in sooner yet I still have heard no reply back.
very poor service and repair - harry
New Lance trailer, returned for small warranty repairs- needed new thermostat (2nd request), and automatic awning adjusted, decal on door repaired. 8 weeks later, I got the new thermostat, had them mail the new decal to me (sent the wrong one) and wound up repairing the awning myself. had to make an appointment one month out to just have it looked at. Started the process in December, dropped it off in January, finally took it back in March.