4,463 California CODA Service Centers

My neice came from Northern California and had her Kia - pamelajobyrd

My neice came from Northern California and had her Kia Optima engine die on her on the 405. She was quoted a price of 9K by Kia of Van Nuys to get the car repaired. There had been several recalls on the car, but due to a successeion of moves on her part, she did not receive notifications. After producing paperwork showing she had kept up maintenance on her Kia Optima, Ismael in the Kia Service Dept. working with Kia and my neice had the car repaired, which she says runs like a brand new car. She credits Ismael's calm demeanor and customer relations skills with getting her through a very stressful situation. I was with her on a couple of her visits to Kia Van Nuys and witnessed Ismael's interactions for myself. He was very professional as well as personable. Shout out to Kevin also who drove us from the Service Dept to the larger service repair building. He also was personable and seemed to enjoy his job and making us feel at ease.

They sold me a lemon, customer service leaves more to be - yoitssean

They sold me a lemon, customer service leaves more to be desired, and they don’t give out loaners. VW Customer Care gave me a refund on the car based on California's Lemon Law.

This is the worst service I have received in my 45 years - Apple Valley All Star

This is the worst service I have received in my 45 years of purchasing Cadillacs and having them serviced at a Cadillac dealership. Regardless of how one tries to speak with Supervisors and managers, they do not respond. The service writer who assisted me doesn't even know well known parts of the 2020 xt5 I took in for service. I had to physically show him what pipe lights on the doors and console were. MICHELIN TIRE WARRANTY Department told me Don, the assistant service manager never called them as agreed, after the warranty check. I had been in many times regarding loss of psi in all 4 tires as my monthly onstar emails show. DON SAID,"WE HAVE NO RECORD OF THAT." (REGARDING HAVING BEEN IN SO MANY TIMES FOR THE SAME PROBLEM) They have refused to put my customer comments on the service paperwork,as the former dealership service department always did. They have no loaner cars any longer for vehicles taking more than a day to repair, which is on my sales contract and warranty. It is shameful that this Chevrolet dealer is also called a Cadillac dealer.

Not good service nor management handling. - olidi

Not good service nor management handling. I went for a service because my airbag light was on and for an oil change. The quoted me $700 at the beginning when I dropped it off. The airbag light it turned out to be covered under the warranty and was suppose to be taken off from the charge. But George, who was my service advisor, add some service for a "dirty fuel" so that the charges doesn't go down. I never agreed to this service nor I requested it. For an oil change and front brake replacement they charged me $700. I emailed the manager there, Mr.Casillas, but he never responded to my emails. I tried calling him to give him feedback of my experience. He avoided my 6 phone calls and did not return any of them. After I finally got a hold of him to tell him about my experience, he said he will investigate and call me back later that day. 3 months passed since then, and he never called. Very bad service and management that overcharges and does not want costumers to return.

Great customer service! - OneLove

Megan in service is always so polite. It's refreshing to interact with someone who takes the time to speak with you. Bobby is also very helpful and friendly.

SERVICE ADVISOR WAS PROFESSIONAL, VERY HELPFUL THEY EVEN - HONESTABEMORENO

SERVICE ADVISOR WAS PROFESSIONAL, VERY HELPFUL THEY EVEN WASHED MY OUTLANDER. i WAS EVEN OFFERED COFFEE

Good Prople - Easy to Get Service - John Doe

The dealership is very conveniently located. You can often get an appointment the same day. They staff is friendly and helpful. I was using Platinum Chevrolet- they were terrible. I now go to Victor and will buy my next car from them too.

This place is a joke they will not give me a refund when... - jaws198769

This place is a joke they will not give me a refund when I had to go back and do there work over for them smh Visalia ford is a joke

Warning: There is no service at Visalia Honda’s... - NotFluffy

Warning: There is no service at Visalia Honda’s Service Department “It’s not your fault.” to quote my service “advisor” Rogel Meneses. Which part of taking my Honda in for an oil change and leaving it all day yet still not getting an oil change would be my fault? Would it be when I book an appointment days in advance online? Would be when I scheduled a ride home online but that was discontinued months back only nobody knows how to take it off of the website? Would it be my fault that they called and confirmed the appointment? Would it be my fault that I dropped it off when they opened at 10 and they called my at 1 because it wasn’t done but they thought I’d been waiting there for 3 hours? Would it be my fault that they said it’d be ready before 230 yet called back in 30 minutes to say it would, in fact, not be ready? Would it be my fault that when I came to get it the oil still had not been changed and they couldn’t find my car and had to have me go look for it? No offers to make this right in any way and not even an apology, just “It’s not your fault we were overbooked” Correct- but it will be my fault if I ever go to Visalia Honda again. Please avoid this place. Take the short drive to Selma, Fresno or Bakersfield- because Visalia Honda is a mess. To be fair, finding one little Honda at the Honda dealership is difficult- they all look alike. I told him mine was blue and had a personal plate. He said great - see if you can find it. I did and left.

Pat was very helpful and communicated my car’s issues to - spencergil5

Pat was very helpful and communicated my car’s issues to me very clearly. Would recommend to anyone.